What is business IT Support?
Many people get confused as to what business IT Support actually contains. So in this article we will discuss everything that can be involved.
Business IT Support is in essence a fully managed proactive IT support solution that delivers bespoke IT support services within suitable and agreed timeframes. This means that as well as making provisions to protect against online cyber threats, specialist IT support staff are available to help in day-to-day IT issues, including server failure, software failure, and telecommunications outages.
Types of business IT support
Business IT Support is provided as a comprehensive IT support solution as well as a number of compartmentalised support packages that are designed to deliver the necessary level of Business IT Support for particular business areas.
Any relevant internal IT personnel and equipment are effectively replaced by the business IT support team, which transforms into an external IT department.
The nature and size of the business will determine the specific IT support needs. As a result, determining the appropriate package of customised business IT support will inevitably involve an initial discussion about client needs and expectations as well as an evaluation of the current IT infrastructure (upgraded infrastructure may be required to rollout changes).
Types of IT support include:
- Fully managed IT
- Server support
- Cloud services
- Telecommunication services (broadband, mobile and VoIP)
- Software updates
- Hardware upgrades
- 24/7 system monitoring
- 24/7 cyber security management
And much more!
An agreed-upon monthly price is charged for the services. There is the option of an annual IT support evaluation, as well as regular reporting on the efficiency of all provided Business IT Support services.
What are the benefits of business IT support?
There are many significant advantages to choosing to outsource your Business IT Support needs to a specialised remote IT support team.
One of these advantages is that businesses can divert resources (both in terms of employee time and financial resources) from addressing IT difficulties and instead concentrate all efforts on accomplishing key business objectives.
Some benefits include:
Boosted productivity – The purpose of the specialised Business IT Support team is to offer prompt, professional IT support for a variety of IT problems. This means that current employees who may have previously been charged with performing IT support services may be released from such responsibilities, allowing all internal employees to instead concentrate on other business functions.
Threat detection – Any inbound files with possibly dangerous intentions will be quarantined by the service provider as part of the Business IT Support function offered by the outsourced off-site team. This provides greater security for the company network and any on-site servers in addition to lowering the danger of file corruption to specific workstations.
Proactive maintenance – Proactive maintenance from an expert Business IT Support company can help to increase business continuity levels, ensuring that incoming threats are analysed and stopped.
24/7 IT management – An IT Support company can ensure you systems are fully managed 24/7. Ensuring issues are stopped before they become a real problem, meaning less downtime.
The vast majority of businesses use IT, and it is extremely uncommon to find a business that doesn’t use computers in some capacity. While you may be familiar with what you’re doing on a computer and how to take advantage of all the necessary tools, the technical details can still be a mystery.
It is also quite challenging to stay current with all the most recent developments in technology, which is still evolving quickly. An IT support company offers technical help to other businesses by repairing difficulties with their technology, such as computers and networks, and by keeping an eye on the systems for any problems.
Supporting your business
Our support agreements are completely customised for your company. We will evaluate all of your equipment and talk about your needs to develop a completely customised plan.
Give us a call on 01903 357002 if you’d like a free, no-obligation quote for IT support for your company.
Looking to outsource your IT?
The importance of investing into IT is vital. With more advanced threats happening each day, can you afford not to?