Managed IT Support
A more proactive approach to managed IT support
ATS Connection is a structured, proactive managed IT partner for growing UK businesses, named engineers, documented operations and strategic guidance under one accountable retainer.
<15 minutesAvg. Respone
Local EngineersDedicated team
100+
Businesses supported
20+
Years of experience
94%
First-contact resolution
<15 min
Average response time
WHAT ATS MANAGES
Your entire IT environment, managed as one estate
One accountable partner across four operational pillars, users, Microsoft 365, security and infrastructure, not a patchwork of tools and suppliers. Our services span cyber security, network security, cloud services, backup and recovery, remote IT support and IT consultancy. For a fixed monthly package covering all of this, see our managed IT services and packages. Many local businesses find us by searching for IT support near me, and we cover the whole of Sussex and Hampshire. We run local teams delivering the IT support Worthing, IT support Chichester and IT support Portsmouth businesses rely on.
Unlimited UK helpdesk
People, productive, supported and secure
Dedicated IT helpdesk
Support portal
Named IT Engineer
Backup & recovery
Full backup of data four times a day
Documents
Emails & Contacts
Sharepoint sites
Managed endpoint security
Active threat response with 24/7 monitoring
Fully managed cyber security
EDR/MDR
Cloud security
Environment monitoring
Continuously by our operations team.
24/7 device monitoring
RMM management
Software management
User & Device Management
People, productive, supported and secure
User Support
Device Management
Onboarding & Off-boarding
Microsoft 365 & Cloud
Identity, collaboration and licensing, properly governed
Microsoft 365 management
Backup & recovery
Cloud workloads
Security & Compliance
Cyber-aware operations as standard
Security baselines
Endpoint protection
Patch management
Infrastructure & Connectivity
Reliable foundations for modern hybrid work
Monitoring & maintenance
Networking & WiFi
Servers & infrastructure
Business outcomes
IT support that helps your business run properly
ATS goes beyond fixing tickets. We help businesses standardise systems, reduce friction and create the operational consistency that supports productive teams and confident leadership. We provide managed IT support to businesses across West Sussex, including dedicated IT support in Chichester.
We do not sell tools. We run them every hour of every day on behalf of the businesses we look after. For businesses that would rather not run IT in-house, we deliver this as fully outsourced IT support, and specialist IT support for accountants.
Security Operations · Arundel
Fewer disruptions, more momentum
Proactive monitoring and patching reduce recurring issues so teams stay focused on the work that matters.
Faster, calmer support
Tickets are triaged, owned and resolved by named engineers, not bounced between queues or scripts.
Smoother onboarding & leavers
Starters are productive on day one. Leavers are deprovisioned the same day, cleanly and securely.
Reliable hybrid working
Inbound filtering, link rewriting, attachment sandboxing and DNS-layer protection.
Better visibility & accountability
Clear reporting on tickets, devices, security and projects, so leadership always knows where IT stands.
ats operating model
A structured operational model, not reactive support
Mature IT support is built on process. ATS runs your IT estate against a continuous four-stage model that balances day-to-day responsiveness with long-term improvement.
01
Assess & Audit
We baseline your environment, users, devices, Microsoft 365, network, security posture and operational risks.
02
Secure & standardise
We harden identity, devices and data, retire shadow IT and bring everything to a documented operational standard.
03
Support & monitor
Day-to-day support, proactive monitoring, patching and security operations run continuously by named engineers.
04
Review & improve
Quarterly strategic reviews aligned to your business roadmap, covering risk, performance, cost and change.
24 / 7 / 365Live monitoring
3,200+Endpoints protected
HundredsSecurity incidents prevented monthly
the support experience
Support that feels calm, accountable and responsive
The day-to-day experience of working with your IT partner matters as much as the technology. ATS is built around clarity, ownership and continuity, the things that quietly differentiate a great support relationship.
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Clear ownership
A named engineer owns your ticket end-to-end. No bouncing between queues or repeating yourself.
Proactive communication
You hear from us before you have to chase, with progress updates, context and next steps.
Real engineers, not scripts
UK-based, experienced engineers who can solve problems, not first-line readers.
Continuity that compounds
Your environment is documented and understood. Engineers don’t start from zero each time.
Issues that stay fixed
Recurring problems are root-caused and addressed in our improvement backlog, not patched and forgotten.
The Support Experience
The operational frustrations growing businesses tell us about
Most businesses don’t need a new helpdesk, they need a more mature operational partner.
These are the patterns we hear most often before clients move to ATS.
Slow response times
Tickets sit in queues for hours. Users lose confidence in IT and start working around it.
Reactive, fire-fighting support
The same issues recur because root causes are never addressed, just the symptoms.
Poor onboarding and offboarding
Starters wait days for accounts and devices. Leavers retain access long after they’ve gone.
Shadow IT and unmanaged devices
Personal apps, unmanaged laptops and stale accounts create invisible operational and security risk.
Security gaps
Inconsistent MFA, missing patches and weak baselines, problems that only surface during an incident.
Lack of strategic guidance
No roadmap, no quarterly reviews, no proactive recommendations, just reactive ticket-taking.
Fragmented suppliers
IT, Microsoft 365, telecoms and connectivity each managed separately, with no clear ownership.
Unpredictable support quality
Different engineer every time, no continuity, no understanding of your business or its environment.
Case study
From reactive support to operational confidence
A growing professional services firm with 65 staff across two offices was struggling with slow support, inconsistent onboarding, unmanaged devices and three separate IT and telecoms suppliers. Leadership had no visibility of risk and no strategic IT input.
- Discovery and audit completed in two weeks, with documented operational standards.
- Identity, devices and Microsoft 365 hardened, baselined and brought under one managed estate.
- Helpdesk consolidated under named UK engineers with documented runbooks and clear SLAs.
- Quarterly strategic reviews introduced, aligning IT to the firm’s growth roadmap.
<15 minaverage response
94%First-contact resolution
1 daynew starter productive
1accountable partner
We do not outsource. Every call is answered in Sussex by an engineer who already knows your network, your team and your business, because they built it with you.
David Knight
Managing Director · ATS Connection
Free • No obligation • Senior engineer • 30 minutes
A calmer, more proactive way
to run your IT
Book a no-obligation IT review with ATS. We’ll baseline your environment,
highlight operational and security risks, and outline what a more mature
managed service could look like for your business.
What you’ll get from your review
- Operational and security baseline of your current environment
- Clear summary of risks, gaps and quick wins
- Recommended managed service scope and roadmap
- Transparent pricing with no obligation to proceed
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By Sussex businesses
<15 min Response Target
98% issue resolution rate
Industries we support
Built for regulated and professional businesses across Sussex.
From compliance-driven solicitors and accountants to fast-moving recruitment and construction teams.
Accountants
Solicitors
Construction
Recruitment
Estate Agents
Financial Services
Architects
Healthcare
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Common questions about managed IT support
Day-to-day user support, Microsoft 365 management, device management, monitoring, patching, endpoint protection, backup, networking and strategic reviews, all delivered by one accountable partner under a fixed monthly retainer.
Yes. We manage Microsoft 365 identity, mailboxes, Teams, SharePoint, OneDrive, security and licensing, including conditional access, MFA and data protection. We also offer a dedicated Managed Microsoft 365 service.
Hybrid working is standard for us. Office, home and mobile users are managed under one identity, one device standard and one consistent support experience.
Yes. Most issues are resolved remotely within minutes, but our UK-based engineers attend onsite when needed for projects, infrastructure work or hands-on support.
Tickets are triaged within minutes and our average response time is under 15 minutes. SLAs are agreed up-front and reported on transparently.
Yes. We have a structured onboarding and transition process that includes discovery, documentation, secure handover and minimal disruption to your team.
Yes. Cyber-aware operations are core to managed IT, MFA, conditional access, endpoint protection, patching and monitoring are included as standard, with a dedicated Cyber Security service for advanced needs.
Yes. We provide documented starter and leaver processes covering accounts, licences, devices, access and security, handled the same way every time.
