Business IT Support
Business IT support that keeps your team working
ATS Connection provides business IT support from offices in Arundel and Chichester: an unlimited helpdesk your staff can call, named engineers who know your systems, and 24/7 monitoring that picks up many problems before they reach your team. It is a fixed monthly price from £30 per user, and our IT support pricing is published in full.
Not ready for a call? Start with the twelve-minute self-serve security check.
<15 minutesAvg. Response
Local EngineersDedicated team
100+
Businesses supported
Since 2015
Supporting UK businesses
98%
First-contact resolution
<15 min
Average response time
WHAT ATS MANAGES
What our business IT support covers
Our fixed price business IT support covers the four things every business depends on: your people, Microsoft 365, security and the infrastructure underneath. We have looked after businesses from Arundel since 2015, with named engineers, no metered tickets and a 98% first-contact resolution rate. Alongside day-to-day support we provide cyber security, network security, cloud services, backup and recovery, remote IT support and IT consultancy, and our managed IT services bring all of it together under one agreement.
We support businesses across Sussex and Hampshire, including Chichester, Worthing, Brighton, Crawley, Horsham and Portsmouth, and into Surrey around Guildford. If you are looking for IT support near me, our locations page lists every area we cover. For typical UK prices and how ours compare, see how much IT support costs.
Unlimited UK helpdesk
People, productive, supported and secure
Dedicated IT helpdesk
Support portal
Named IT Engineer
Backup & recovery
Microsoft 365 data backed up, with restores handled by our engineers
Documents
Emails & Contacts
Sharepoint sites
Managed endpoint security
Active threat response with 24/7 monitoring
Fully managed cyber security
EDR/MDR
Cloud security
Environment monitoring
Continuously by our operations team.
24/7 device monitoring
RMM management
Software management
User & Device Management
People, productive, supported and secure
User Support
Device Management
Onboarding & Off-boarding
Microsoft 365 & Cloud
Identity, collaboration and licensing, properly governed
Microsoft 365 management
Backup & recovery
Cloud workloads
Security & Compliance
Cyber-aware operations as standard
Security baselines
Endpoint protection
Patch management
Infrastructure & Connectivity
Reliable foundations for modern hybrid work
Monitoring & maintenance
Networking & WiFi
Servers & infrastructure
Business outcomes
IT support that helps your business run properly
ATS goes beyond fixing tickets. We help businesses standardise systems, reduce friction and create the operational consistency that supports productive teams and confident leadership. We provide managed IT support to businesses across West Sussex, including dedicated IT support in Chichester.
We do not sell tools. We run them every hour of every day on behalf of the businesses we look after. For businesses that would rather not run IT in-house, we deliver this as fully outsourced IT support, and specialist IT support for accountants.
Security Operations · Arundel
Fewer disruptions, more momentum
Proactive monitoring and patching reduce recurring issues so teams stay focused on the work that matters.
Faster, calmer support
Tickets are triaged, owned and resolved by named engineers, not bounced between queues or scripts.
Smoother onboarding & leavers
Starters are productive on day one. Leavers are deprovisioned the same day, cleanly and securely.
Reliable hybrid working
Office, home and on-the-road staff get the same secure set-up and the same support.
Better visibility & accountability
Clear reporting on tickets, devices, security and projects, so leadership always knows where IT stands.
ats operating model
A structured operational model, not reactive support
Mature IT support is built on process. ATS runs your IT estate against a continuous four-stage model that balances day-to-day responsiveness with long-term improvement.
01
Assess & Audit
We baseline your environment, users, devices, Microsoft 365, network, security posture and operational risks.
02
Secure & standardise
We harden identity, devices and data, retire shadow IT and bring everything to a documented operational standard.
03
Support & monitor
Day-to-day support, proactive monitoring, patching and security operations run continuously by named engineers.
04
Review & improve
Regular reviews of risk, performance, cost and planned change, so your IT keeps pace with the business.
24 / 7 / 365Proactive monitoring
UnlimitedHelpdesk support, no per-ticket charge
From £30Per user, per month, plus VAT
the support experience
Support that feels calm, accountable and responsive
The day-to-day experience of working with your IT partner matters as much as the technology. ATS is built around clarity, ownership and continuity, the things that quietly differentiate a great support relationship.
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Clear ownership
A named engineer owns your ticket end-to-end. No bouncing between queues or repeating yourself.
Proactive communication
You hear from us before you have to chase, with progress updates, context and next steps.
Real engineers, not scripts
UK-based, experienced engineers who can solve problems, not first-line readers.
Continuity that compounds
Your environment is documented and understood. Engineers don’t start from zero each time.
Issues that stay fixed
Recurring problems are root-caused and addressed in our improvement backlog, not patched and forgotten.
The Support Experience
The operational frustrations growing businesses tell us about
Most businesses don’t need a new helpdesk, they need a more mature operational partner.
These are the patterns we hear most often before clients move to ATS.
Slow response times
Tickets sit in queues for hours. Users lose confidence in IT and start working around it.
Reactive, fire-fighting support
The same issues recur because root causes are never addressed, just the symptoms.
Poor onboarding and offboarding
Starters wait days for accounts and devices. Leavers retain access long after they’ve gone.
Shadow IT and unmanaged devices
Personal apps, unmanaged laptops and stale accounts create invisible operational and security risk.
Security gaps
Inconsistent MFA, missing patches and weak baselines, problems that only surface during an incident.
Lack of strategic guidance
No roadmap, no quarterly reviews, no proactive recommendations, just reactive ticket-taking.
Fragmented suppliers
IT, Microsoft 365, telecoms and connectivity each managed separately, with no clear ownership.
Unpredictable support quality
Different engineer every time, no continuity, no understanding of your business or its environment.
WHAT IT COSTS
How much does business IT support cost?
We publish our prices. Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month. Where you land in each range depends on your setup: on-premise servers, compliance requirements and faster response needs push towards the top, and a cloud-only business sits near the bottom.
For the full breakdown, ad hoc rates and what to check when comparing quotes, see our IT support packages and pricing, or get a rough figure for your team from the IT support cost calculator.
| What you get | Core support | Complete IT and security |
|---|---|---|
| Price | £30 to £48 per user, per month | £55 to £90 per user, per month |
| Typical cost for a team of 15 | £500 to £700 a month | £850 to £1,350 a month |
| Unlimited helpdesk, 9am to 5.30pm, plus urgent out-of-hours support | Included | Included |
| 24/7 monitoring, patching and endpoint protection | Included | Included |
| Named engineers and a response time in writing | Included | Included |
| Staff onboarding and offboarding | Included | Included |
| Managed cyber security | Not included | Included |
| Microsoft 365 management | Not included | Included |
| Backup and disaster recovery | Not included | Included |
| Cyber Essentials guidance and regular IT strategy reviews | Not included | Included |
All prices exclude VAT. Licences are billed at cost, and a one-off onboarding fee, typically £500 to £2,000, covers auditing, documenting and taking over your systems. Rolling annual agreement, billed per user.
Case study
One team to call at a Chichester property developer
Northgate Properties is a Chichester-based land promotion, development and planning specialist with a six-person team. Their previous IT provider was slow to respond, and support, phones and connectivity were spread across different suppliers with no single point of accountability. ATS brought all of it under one roof. Read the Northgate Properties case study.
- 6 staff
- Chichester
- Land promotion and development
- IT, security, broadband & VoIP
The problem
- A previous provider that was slow to respond
- Support, phones and connectivity with different suppliers
- No single point of accountability
- IT holding the team back
What ATS did
- Proactive managed IT support
- Cyber security and Microsoft 365
- Backup and disaster recovery
- Business broadband and hosted VoIP
The result: one number to call for anything, fewer support tickets and less downtime, and cost savings from consolidating suppliers.
Since moving to ATS, everything just works. They brought all our IT, support, security, Microsoft 365, broadband and phones, under one roof, so there is one team to call for anything. They are quick to respond and we rarely have problems now. It has made running the office so much easier.
MichellePA to the Director, Northgate Properties
ATS Connection looks after the full IT setup for our veterinary practice, including day-to-day IT support, cyber security, broadband and VoIP. With 13 staff relying on our systems throughout the day, reliability is really important to us. The ATS team is responsive, easy to deal with and proactive in helping us prevent problems rather than just reacting when something goes wrong. Having one local team managing everything has made things much simpler and gives us real confidence in our systems.
Adrian Ward MRCVS
Neighbourhood Vet, Gosport
Free • No obligation • Senior engineer • 30 minutes
A calmer, more proactive way to run your IT
Book a no-obligation IT review with ATS. We’ll baseline your environment, highlight operational and security risks, and outline what a more mature managed service could look like for your business.
What you’ll get from your review
- Operational and security baseline of your current environment
- Clear summary of risks, gaps and quick wins
- Recommended managed service scope and roadmap
- Transparent pricing with no obligation to proceed
If it is urgent, call us on 01903 255 159.
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By Sussex businesses
<15 min Response Target
98% first-contact resolution
Industries we support
Built for regulated and professional businesses across Sussex.
From compliance-driven solicitors and accountants to fast-moving recruitment and construction teams.
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Business IT support: common questions
Business IT support is the day-to-day help that keeps a company’s computers, accounts and systems working: a helpdesk your staff can call, monitoring and patching in the background, security, and someone accountable when things go wrong. With ATS it is a fixed monthly price per user, with no charge per ticket or per call.
Every package includes unlimited remote support from 9am to 5.30pm on working days, urgent out-of-hours support when you need it, 24/7 proactive monitoring, patching and security updates, endpoint protection, staff onboarding and offboarding, named engineers and a response time in writing. Our Complete IT and security package adds managed cyber security, Microsoft 365 management, backup and disaster recovery, Cyber Essentials guidance and regular IT strategy reviews.
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, plus VAT. For a team of 15 that is roughly £500 to £700 a month on Core or £850 to £1,350 a month on Complete. Licences are billed at cost, and there is a one-off onboarding fee, typically £500 to £2,000. The full details are on our IT support packages and pricing page.
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Our average response time is under 15 minutes, and 98% of issues are resolved at first contact. Your guaranteed response time is written into your agreement.
Most issues are fixed remotely, often within minutes. Whether on-site visits are included depends on how close you are to our Arundel and Chichester offices and which package you are on, and we set out exactly what on-site cover you get in your quote.
Yes. We manage Microsoft 365 accounts, mailboxes, Teams, SharePoint, OneDrive, security settings and licensing, including multi-factor authentication and conditional access. Microsoft 365 management is part of our Complete IT and security package, and licences are billed at cost. See our Microsoft 365 services for more.
Yes. Office, home and mobile users are managed under one identity, one device standard and one consistent support experience, and most support is delivered remotely wherever your staff are working.
Yes. We audit and document your systems, manage the handover from your current provider and take over without disrupting your team. The one-off onboarding fee, typically £500 to £2,000, covers this work. Our switching IT provider page explains the process.
Every package includes endpoint protection, patching and 24/7 monitoring. Managed cyber security, backup and Cyber Essentials guidance come with Complete IT and security. We are Cyber Essentials certified ourselves, and our cyber security services cover more advanced needs.
Yes. We provide documented starter and leaver processes covering accounts, licences, devices, access and security, handled the same way every time.
Our support is a rolling annual agreement, billed per user. Hardware, Microsoft and software licences are billed separately at cost.
