Managed IT & Cyber Security Partner for Charities
Strategic IT & Cyber Security for Charities
ATS Connection provides proactive managed IT support, cyber security and Microsoft 365 services for charities and non-profit organisations. We also support schools and education and small businesses.
We help charity teams improve operational reliability, communication, cyber resilience and day-to-day technology support across office, remote and hybrid working environments.
Intune · EndpointsDevice management
Tenant · Policies · AccessMicrosoft 365 governance
1,800+
Devices managed across hospitality
20+
Years operating as a UK MSP
98%
First-contact resolution
<11 min
Average response time
OUR POSITIONING
A proactive IT partner for modern charities and non-profits
The modern charity runs on technology that quietly supports fundraising, service delivery and operational continuity every day. We partner with charity leadership, operations managers and trustees to build environments that are stable, secure and highly responsive, not constantly firefighting.
Our role is consultative and long-term: hardened Microsoft 365, reliable communication systems, secure donor data management, managed devices and a support model that flexes around your mission rather than against it.
Operational reliability
Core technology, communication systems and remote access engineered to behave consistently, campaign after campaign, quarter after quarter.
Secure donor and organisational data
All infrastructure, access and device decisions are reviewed through a data-protection lens, not a purely technical one.
Strategic, long-term partnership
Quarterly reviews with charity leadership, multi-year infrastructure roadmaps and budget guidance aligned to your funding cycles and growth.
THE REALITY IN MOST CHARITIES
Where IT quietly impacts operations, communication and organisational resilience
Most charities we meet aren’t looking for cheaper IT. They’re looking for a partner that quietly removes the operational drag, unreliable systems, weak Microsoft 365 governance, unmanaged devices and reactive support that only shows up when something has already broken.
Practical IT support for charities is not about adding complexity. It is about creating stable, secure and responsive environments that support both operational teams and organisational continuity.
Reactive support models
Ticket-driven IT that only responds when something breaks, not before it impacts service delivery or fundraising.
Microsoft 365 & Google workspace governance
Default tenants with over-shared files, legacy auth and unmanaged access that expose donor and operational data.
Hybrid & remote working
Inconsistent access for staff, volunteers and hybrid teams working across offices, homes and field locations.
Cyber security & phishing
Charities handle donor and beneficiary data daily, making them a target for email-based attacks and data breaches.
Backup & recovery uncertainty
Backups assumed but rarely tested, donor records, Microsoft 365 and operational data often unprotected.
WHAT’S INCLUDED
A complete managed service for your charity, under one accountable partner
One structured monthly service designed to keep teams, volunteers and operational staff connected, productive and protected.
Unlimited UK helpdesk
Senior engineers covering remote and on-site support for staff, volunteers and operational teams, built around your working patterns, not a rigid schedule.
Microsoft 365 Administration
Tenant governance, licensing, Teams, SharePoint, Exchange and OneDrive, administered end-to-end for charity operations and hybrid staff.
Backup & recovery
Independent backup of Microsoft 365, booking data and on-prem systems with rehearsed restores, beyond native retention.
Communication systems support
VoIP, email, Teams and collaboration tools configured for charity workflows, including volunteer coordination and donor engagement.
Managed endpoint security
EDR / MDR across all charity devices, with active threat hunting and response aligned to your data-protection obligations.
Hybrid working support
Secure remote access, consistent device experience and collaboration tools that work the same way in the office, at home and in the field.
Device management
Intune-based provisioning, encryption, policy enforcement and a clear lifecycle plan across staff laptops, shared devices and volunteer equipment.
Environment monitoring
Networks, endpoints, Microsoft 365 and donor systems watched continuously by our operations team.
Cyber security operations
MFA, Conditional Access, phishing defence, DLP and Cyber Essentials alignment as a continuous service.
BUSINESS OUTCOMES
IT support that helps charities operate properly
We measure success in the way charities actually feel it, fewer disruptions to service delivery, more reliable communication, stronger cyber resilience and a more responsive partner standing behind it all.
Fewer
operational disruptions
Improved
operational continuity
Reliable
communication
Faster
support response
Scalable
infrastructure
Reduced
operational friction
OUR OPERATING MODEL
A structured operational model, not reactive support
Every charity we partner with follows the same calm, structured operating model, designed to remove operational risk and disruption, not introduce it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, networks, remote access, donor systems and supplier landscape.
02
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup, remote access and device baselines, delivered without disrupting daily operations.
03
Support & monitor
Named UK engineers, structured response SLAs and unlimited support across staff, volunteers and operational teams.
04
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities aligned to your mission.
WHY charities CHOOSE ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who genuinely understand modern charity operations.
Operational maturity
Documented processes, change control and governance that bring structure to even the most fluid charity environments.
Microsoft 365 expertise
Deep operational experience with Microsoft 365 tenants, Teams, SharePoint governance and hybrid working for charity staff and volunteers.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture, before issues reach your team.
Cyber security as standard
MFA, managed EDR, phishing defence and Cyber Essentials alignment included in the retainer, never an upsell.
Responsive support
11-minute average response and 98% first-contact resolution, engineered around charity rhythms, not a queue.
Named contacts
A small, consistent engineering team that knows your charity, your team and your day-to-day operational reality.
MINI CASE STUDY
From reactive IT to a governed, resilient charity environment
A growing UK charity approached ATS struggling with reactive support, remote working inconsistency, ageing devices, Microsoft 365 issues and a lack of operational visibility across its offices and field teams.
Original Risks
- Reactive support with no strategic direction
- Inconsistent remote access for staff and volunteers
- Ageing device estate with no refresh plan
- Ungoverned Microsoft 365 tenant with data sprawl
What ATS Implemented
- Improved infrastructure visibility across all sites
- Standardised Microsoft 365 governance
- Improved support responsiveness and SLAs
- Implemented proactive monitoring and alerting
Free • No obligation • Senior engineer • 30 minutes
Ready for calmer, more
reliable charity technology?
Book a free IT & cyber review with our charity team.
We’ll assess your current environment, identify operational
risks and propose a structured roadmap, with no obligation and no hard sell.
Start a more proactive IT partnership
- Review WiFi, devices and technology
- Benchmark Microsoft 365 & safeguarding posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT & cyber questions charity leaders ask us most
Modern charities need more than a helpdesk. They need a managed partner who governs Microsoft 365, supports communication and collaboration systems, runs layered cyber security including donor-data protection, maintains tested backups, supports hybrid and remote working, manages devices across staff and volunteers, and provides operational leadership to charity leadership and trustees. Reactive break-fix support is no longer enough, operational continuity, cyber resilience and data protection all assume a proactive, documented operating model behind your IT.
Yes. We deliver full Microsoft 365 administration for charities, including tenant governance, identity and Conditional Access, Teams, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or volunteer accounts. We also understand charity licensing options including Microsoft Non-Profit programmes.
Start with the controls that most reduce risk: enforce MFA on every staff and volunteer account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant and donor data, and align the environment with Cyber Essentials. Layer in staff and volunteer awareness, a documented incident response plan and quarterly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.
Yes. We engineer environments for consistent hybrid working, secure remote access, Intune-managed devices, Teams and SharePoint structures that work the same way whether staff are in the office, working from home, or out in the field. This is especially important for charities with distributed teams, home-based workers and volunteers who need reliable access to systems and data.
Yes. We support charities operating across multiple offices, community sites and field locations. Our infrastructure and device management scales consistently across all sites, with centralised monitoring, unified Microsoft 365 governance and a single support relationship that covers every location.
Yes. We manage staff laptops, shared office devices and volunteer equipment through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for everyone using charity technology, not constant rebuilding and reactive fixes.
Yes. We run independent backup of Microsoft 365, donor databases, operational files and on-prem systems with rehearsed restores. Native Microsoft retention is not a backup strategy, we provide point-in-time recovery, tested restore procedures and documented recovery time objectives for critical charity systems.
Our average response time is under 11 minutes, with a target of under 30 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical incidents, including suspected breaches or major outages affecting service delivery, are escalated immediately under documented major-incident procedures.
