IT Support Brighton & surrounding areas
Proactive IT support Brighton businesses rely on
ATS Connection delivers managed IT support, cyber security and Microsoft 365 services for businesses across Brighton, Hove and the surrounding East Sussex coast , helping teams stay secure, productive and operationally resilient.
Tenant · Policies · AccessMicrosoft 365 governance
Intune · EndpointsDevice management
100+
Brighton & UK businesses supported
< 15 min
Average support response
98%
First-contact resolution
Since 2015
Supporting Brighton Businesses
LOCAL POSITIONING
A proactive IT partner for
Brighton businesses
We support creative, digital, hospitality, professional services and fast-moving SMEs across Brighton and the surrounding East Sussex area with managed IT support designed around how their operations actually run.
Our work is built on long-term partnerships, named engineers and clear accountability, the kind of structured, strategic IT relationship most Brighton businesses say they have been looking for.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
THE REALITY
Where IT quietly creates operational friction
For most Brighton businesses, IT problems rarely start with one major outage. They build quietly through reactive support, inconsistent Microsoft 365 management, unmanaged devices, backup uncertainty, cyber security gaps and poor day-to-day visibility.
Reactive support & recurring issues
Weak onboarding / offboarding
Unmanaged devices
Cyber security gaps
Connectivity instability
Supplier fragmentation
Backup uncertainty
Poor visibility & monitoring
ITSERVICES FOR Brighton BUSINESSES
Managed IT & cyber security services for businesses in Brighton
From day-to-day support to Microsoft 365, cyber security, backup and connectivity, ATS delivers the core technology services your business needs through one structured, accountable partner.
Managed IT Support
Unlimited UK helpdesk, proactive monitoring and structured support for your users, devices and wider IT estate.
24/7 Monitoring
Unlimited Helpdesk
Onboarding & Off boarding
Device Management
Cyber Security
Cyber Essentials certified protection across endpoint, identity, email, Microsoft 365 and user awareness
EDR / MDR
Cyber Essentials
Endpoint Security
Firewalls
Cloud Security
Microsoft 365
Microsoft Partner-led management of Teams, SharePoint, Exchange, OneDrive and Entra ID – secured and governed properly.
Teams
SharePoint
Licensing
Microsoft Management
VoIP & Connectivity
Business-grade broadband, leased lines, WiFi and cloud telephony designed around reliable communication.
Cloud PBX
Teams Calling
Business Broadband
Leased Lines
VoIP Telephony
Backup & Recovery
Independent Microsoft 365 and system backups with tested recovery processes and clear continuity planning.
Immutable Backup
Disaster Recovery
Microsoft 365 Backup
Yearly Retentions
Cloud Services
Secure cloud infrastructure, remote access and hybrid environments built to support modern business operations.
Azure
Remote Working
Cloud Security
Microsoft
Google Workspace
Typical IT company vs ATS Connection
| Typical IT company | ATS Connection | |
|---|---|---|
| Approach | Wait for things to break | Prevent problems before they happen |
| Your engineers | A different person every call | Named engineers who know your setup |
| Support style | Reactive, fixed only on failure | Proactive monitoring and maintenance |
| Response times | Slow, and you chase them | Under 15 minutes on average |
| IT planning | No roadmap | Quarterly reviews and a clear IT plan |
| Visibility | Little or no reporting | Full reporting and visibility |
| Helpdesk | Often outsourced overseas | UK based local team, no offshore outsourcing |
Proactive IT support for Brighton and Sussex businesses.
-63%
Recurring support tickets
+38%
User productivity uplift
99.9%
Service availability target
BUSINESS OUTCOMES
IT support that helps businesses run properly
We measure success operationally. Calmer days, fewer surprises and systems that scale with the business.
- Calmer, more predictable day-to-day operations
- Fewer disruptions and recurring issues
- Productive teams across office and hybrid
- Secure Microsoft 365 and remote working
- Faster issue resolution and clearer ownership
- Improved operational consistency at scale
OUR OPERATING MODEL
A structured operating model, not reactive IT support
Every Brighton business we partner with follows the same calm, structured operating model, designed to remove operational risk and friction, not introduce it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, networks, remote access and supplier landscape across your Brighton environment.
02
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting day-to-day operations.
03
Support & monitor
Named UK engineers, structured response SLAs and unlimited support across your team, onsite in Brighton when needed, remote the rest of the time.
04
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities aligned to your business direction.
WHY Brighton businesses CHOOSE ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who genuinely understand modern education.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
15-minute average response and 98% first-contact resolution, engineered around the school day, not a queue.
Long-term relationships
Clients stay with us for years because the operating model works.
MINI CASE STUDY
A growing Brighton
professional services firm
A Brighton digital agency and consultancy group was scaling quickly but losing time to inconsistent Microsoft 365 setup, unmanaged devices and a reactive support relationship. ATS rebuilt the environment around governance, identity and named engineers, and made remote working consistent across the team.
Before ATS
- Recurring support delays
- Unmanaged Microsoft 365
- Inconsistent remote working
- Recurring outages
After ATS
- Standardised systems and policies
- Secured & governed Microsoft 365
- Faster response & accountability
- Continuous monitoring in place
Why Brighton businesses switch to ATS
Most businesses that move to us are not chasing anything exotic. They want IT that works and a provider that answers. We usually get the call when:
- Their current provider takes too long to respond
- The same problems keep coming back
- They never hear a proactive recommendation
- Cyber security has started to worry them
- They have outgrown a one-person IT setup
- They want local engineers they know by name
If any of these sound familiar, moving is smoother than most people expect. See how we handle switching IT provider with no downtime.
LOCAL IT SERVICES BRighton
Trusted by businesses across Brighton & Hove
From creative and digital agencies around the North Laine, hospitality operators, professional firms and fast-moving SMEs across Brighton and Hove, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious businesses operate.
Our engineers work onsite in Brighton when needed and remotely the rest of the time, supporting hybrid teams with the same standards regardless of location. The result is consistent operational support that scales with your business.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
Free • No obligation • Senior engineer • 30 minutes
Start a more proactive IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber
security partner Brighton businesses rely on for the long term.
IT Support Brighton
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
If it is urgent, call us on 01903 255 159.
What clients say
Rated 5.0 on Google by Brighton businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT Support Brighton – common
questions
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Brighton businesses.
Yes, Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support.
Our average response time is under 15 minutes, with named engineers and clear SLAs.
Yes. We provide onsite support across Brighton and West Sussex, combined with proactive remote support.
Hybrid working is built into how we design support, secure devices, Microsoft 365 governance and consistent experience wherever your team works.
Yes. We run structured transitions including documentation, knowledge transfer and a stabilisation period so you experience no operational disruption
We support professional services firms, SMEs and growing businesses, typically 20–250 users, across Brighton, West Sussex and the wider UK.
IT support for Brighton and Hove businesses
ATS Connection provides managed IT support to businesses across Brighton and Hove, from the digital and creative firms around New England House and the North Laine to professional services offices in Hove and the retailers and hospitality businesses of the city centre and The Lanes. We are a short drive along the coast, so alongside fast remote support our engineers can be on site in Brighton whenever hands-on help is needed. Brighton’s fast-moving, tech-literate businesses expect IT that simply works, and we give each one named engineers, documented systems and one accountable monthly retainer covering IT, cyber security and Microsoft 365, with security practice aligned to National Cyber Security Centre (NCSC) guidance.
