Helpdesk open 9am to 5.30pm, Monday to Friday
IT Support London, without the call centre.
ATS Connection provides managed IT support, cyber security and Microsoft 365 for London businesses. When you call, one of our own engineers picks up, already knows your setup and gets it fixed, usually remotely, or on site in London when it needs hands on.
When you call, you get one of us.The same small team, every time. No call centre.
- Own engineersCalls answered by our team, not a call centre
- <15 minAverage pickup on logged support tickets
- From £30Per user per month, ex VAT, published in full
Why London firms move to ATS
Most London businesses don’t need more IT. They need IT that stays out of the way: one team that picks up the phone, already knows your setup and fixes problems before they reach your desk.
How support works
One call. One team. Sorted.
Good IT support should feel like nothing happened. Here is what actually happens when someone in your London office has a problem.
You call. We answer.
No queue, no call centre and no ticket number read back to you. One of our own engineers picks up, from 9am to 5.30pm on working days, with urgent out-of-hours support when you need it.
We already know your setup.
Your devices, Microsoft 365 tenant, lines and suppliers are documented, so nobody explains anything twice. Prefer email? Logged tickets are picked up in under 15 minutes on average.
Fixed, usually remotely.
Most problems are solved over a secure remote session while you carry on working. Monitoring runs around the clock, so plenty are caught before anyone notices.
On site in London when it needs hands on.
An office move, a network install or a hardware fault: an engineer comes to your London office. Day-to-day support stays remote, which is how it stays fast and fixed price.
IT services for London businesses
Managed IT services, under one roof.
Day-to-day support, cyber security, Microsoft 365, backup, phones and connectivity, run by one accountable team. If you would rather hand IT over completely, see how our outsourced IT support works.
Managed IT support
Unlimited helpdesk for your whole team, proactive monitoring around the clock, and onboarding, offboarding and device management handled for you.
Explore managed IT supportCyber security
Layered protection across devices, identity and email: EDR, MFA, email filtering, staff awareness training and Cyber Essentials support. We hold Cyber Essentials ourselves.
- EDR
- MFA
- Email security
- Cyber Essentials
Microsoft 365
Teams, SharePoint, Exchange and Entra ID set up properly, licensed sensibly and kept secure, by a Microsoft Partner.
Explore Microsoft 365Phones and connectivity
Business broadband, leased lines and VoIP from the same team that runs your IT, so there is one number to call when something drops.
Backup and recovery
Independent Microsoft 365 and system backups, with restores tested so you know they work when it matters.
Explore backupCloud and remote working
Secure remote access, Azure and hybrid setups for teams split between home, the office and client sites.
Explore cloud servicesProof, not promises
Numbers we are happy to stand behind.
- 2015Established, supporting businesses ever since
- 100+Businesses supported across the UK
- 5.0Rating on Google, from real clients
- <15minAverage pickup on logged support tickets
London case study
One partner for IT, cyber, phones and connectivity across two offices
A 23-person law firm working across offices in London and Brighton came to ATS with IT, telephony and connectivity split between separate suppliers, and no single point of accountability when something broke. ATS now runs all of it under one contract: managed IT support, cyber security, VoIP and business broadband, with both offices held to the same standard.
Like most of our legal clients, the firm prefers not to be named. See how we support law firms and solicitors.
Before ATS
- IT, phones and broadband split across separate suppliers
- Two offices with no consistent standard
- No single point of accountability
- Several suppliers to chase when things went wrong
With ATS
- Managed IT and cyber security across both sites
- VoIP connecting London and Brighton as one system
- Managed business broadband at each office
- One accountable partner for everything
What clients say
Rated 5.0 on Google. In their words.
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
Trusted by businesses including
Why switch
What changes when you move to ATS.
| Topic | Typical provider | ATS Connection |
|---|---|---|
| When you call | A call centre or voicemail, then a callback | Answered by our own engineers |
| Logged tickets | Hours, and you chase them | Picked up in under 15 minutes on average |
| Who you deal with | Whoever is free | Named engineers who know your setup |
| Pricing | Revealed after a sales call, extras billed | Published, fixed per user, from £30 a month |
| Security | Antivirus and hope | Layered, Cyber Essentials aligned |
| Phones and internet | Separate suppliers to chase | One team for IT, phones and connectivity |
Thinking of moving? Here is how switching IT provider works with us, step by step.
The team
The people who pick up the phone.
No call centre and no outsourcing. When you call ATS, you speak to one of us: the same small team, every time, who get to know your business and your setup. Tap a photo to meet them, or read more about the team.
Leads ATS, with over 12 years in IT services and a focus on trusted, long-term client relationships.Jake BoaseDirector 
Over 10 years in IT infrastructure, overseeing technical delivery, security and reliability.Matthew JonesSoftware Developer and Infrastructure 
Day-to-day support, troubleshooting and proactive maintenance that keep client systems running smoothly.Tobias GillottIT Engineer 
Hands-on support for business IT systems, fixing issues and keeping day-to-day operations reliable.Jamie WoodIT Engineer 
Proactive support and troubleshooting that keep systems secure, efficient and easy to use.Alex LeonardIT Engineer 
Responsive support, system maintenance and practical fixes that keep client IT running reliably.Sarah AttworthIT Engineer
Local IT services London
IT support across London, from the City to Canary Wharf.
We support London businesses remotely every working day from our offices in Arundel and Chichester, and send engineers on site when a job needs hands on. Professional services firms, financial businesses, growing SMEs and hybrid teams get the same named engineers and the same response as clients down the road.
Running offices in London and on the south coast? We already connect sites like that as one system, with telecoms for London businesses and IT support in Brighton and across Sussex from the same team.
- City of London
- Westminster
- Mayfair
- Soho
- Holborn
- Clerkenwell
- Shoreditch
- King’s Cross
- Camden
- Southwark
- London Bridge
- Canary Wharf
- Hammersmith
- Croydon
IT support in London at a glance
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
|---|---|
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Response | Calls answered by our own engineers; logged tickets picked up in under 15 minutes on average |
| Coverage | Remote support across London every working day, with engineers on site when needed |
| Offices | Arundel and Chichester, West Sussex |
| Established | 2015, now supporting 100+ businesses |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Pricing
Clear prices, published up front.
Two packages, billed per user, per month. Support is not metered, so nobody thinks twice before asking for help.
Core support
£30 to £48per user, per month, plus VAT
For your team: from £600 a month
Reliable day-to-day IT without surprise bills.
- Unlimited helpdesk support
- 24/7 proactive monitoring
- Patching and endpoint protection
- Named engineers who know your setup
Most complete
Complete IT and security
£55 to £90per user, per month, plus VAT
For your team: from £1,100 a month
For businesses with compliance needs or sensitive client data.
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
Rolling annual agreement. Licences and hardware are billed separately at cost. Estimates use the starting price of each range. See exactly what is included.
Free No obligation Senior engineer 30 minutes
Book a free IT review for your London office
A 30-minute review with one of our senior engineers. You get a clear view of what is working, what is at risk and what it would cost to put right. No hard sell.
- Review your devices, network and Wi-Fi
- Benchmark Microsoft 365 and security posture
- Check backup, recovery and continuity
- Leave with a clear, costed IT and security roadmap
Your review is with our own team, not a call centre.
Cyber Essentials certified
Microsoft Partner
If it is urgent, call us on 01903 255 159.
FAQ
IT Support London: common questions
What IT support do you provide for London businesses?
Managed IT support with an unlimited helpdesk, proactive monitoring, Microsoft 365 management, cyber security, backup and recovery, device management, cloud and remote working, plus business broadband, leased lines and VoIP. It all comes from one team, so there is one number to call for everything.
How much does IT support in London cost?
Support is a fixed monthly price per user. Core support is £30 to £48 per user per month and Complete IT and security is £55 to £90, both plus VAT on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. Our IT support pricing page has the full breakdown.
How quickly can ATS respond?
When you call, you speak to one of our own engineers. Support tickets logged by email are picked up in under 15 minutes on average, by named engineers who know your setup.
Are you a London IT company?
We are an IT company based in Arundel and Chichester in West Sussex, supporting businesses in London and across the South East since 2015. Day-to-day support is remote, so London clients get the same named engineers and the same response as clients down the road, and we come on site when something needs hands on.
Do you provide on-site IT support in London?
Yes. Most issues are fixed remotely, and when something needs hands on, such as an office move, a network install or a hardware fault, an engineer comes to your London office. Visits are arranged with you in advance.
What are your support hours?
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Can you support offices in London and elsewhere?
Yes. One of our clients is a 23-person law firm with offices in London and Brighton. We run its IT, cyber security, VoIP and broadband under one contract, with both offices held to the same standard and connected as one phone system.
Can you take over from our current IT provider?
Yes. We run a structured handover: documentation, admin access, knowledge transfer and a settling-in period, so your team is not left without support at any point. Here is how switching IT provider works.
Do you help with Cyber Essentials?
Yes. We are Cyber Essentials certified ourselves and help London businesses prepare for and pass certification. Our Cyber Essentials guide explains what is involved.
Can you supply our phones and internet too?
Yes. We provide VoIP phone systems, business broadband and leased lines for London offices, managed by the same team that looks after your IT.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
