Trusted Managed IT & Cyber Security Partner • Sussex
Strategic IT & Cyber Security for Veterinary Practices
ATS Connection provides proactive managed IT support, cyber security and Microsoft 365 services for veterinary practices and clinics, helping teams improve operational reliability, communication, cyber resilience and day-to-day support across clinical, administrative and hybrid environments. We also support healthcare practices and nurseries.
Microsoft 365 governance
Identity & tenant managed
Secure remote access
MFA & Conditional Access
2000+
Devices managed across UK clients
11 min
Average response time
20+ yrs
Operating as a UK MSP
98%
First-contact resolution
Our positioning
A proactive IT partner for modern veterinary practices
Modern veterinary practices and clinics run on technology that quietly supports clinical workflows, client communication and operational continuity every hour of the day. We partner with practice owners, principals and practice managers to build environments that are stable, secure and well-governed, not constantly disrupted by reactive IT.
Our role is consultative and long-term: hardened Microsoft 365, dependable practice management system access, resilient connectivity, managed devices and a support model that flexes around the rhythm of a busy clinic rather than against it.
Operational reliability
Clinical systems, connectivity and Microsoft 365 engineered to behave consistently, consult after consult, day after day.
Reliability-focused support
Every change, identity and device decision is reviewed through an operational continuity lens, not a purely technical one.
Strategic, long-term partnership
Quarterly reviews with practice leadership, multi-year infrastructure roadmaps and budget guidance aligned to how the practice is growing.
The reality in most practices
Where IT quietly impacts responsiveness, operations and client trust
Most practices we meet aren’t looking for cheaper IT. They’re looking for a partner that quietly removes the operational drag, slow PMS access, unreliable connectivity, ungoverned Microsoft 365 tenants and reactive support that only appears once something has already disrupted the day.
Practical IT support for veterinary practices isn’t about adding complexity. It’s about creating stable, secure and responsive environments that support both operational teams and client experience.
Practice management systems access
Slow, unreliable or unstable access to core PMS platforms that quietly disrupts consults and reception.
Microsoft 365 governance
Default tenants with over-shared mailboxes, legacy auth and unmanaged accounts left behind by staff turnover.
VoIP & communication systems
Dropped calls, queue mismanagement and weak failover that erode client trust at the busiest moments.
Cyber security & phishing
Veterinary practices are increasingly targeted, inboxes, finance and admin accounts need proper layered defense.
Device lifecycle management
Ageing PCs and laptops with no clear refresh plan, inconsistent imaging and unmanaged endpoints.
Hybrid & remote working
Inconsistent device experience between the practice, home consults and out-of-hours cover.
What’s included
A complete managed service for your veterinary practice, under one accountable partner
One structured monthly service designed to keep veterinary teams connected, productive and protected.
Unlimited UK helpdesk
Senior engineers covering remote and on-site support for clinical, reception and management teams, built around the rhythm of the practice day.
VoIP & communication support
Cloud VoIP, call queues, hunt groups and reliable communication for reception, on-call and out-of-hours scenarios.
Backup & recovery
Independent backup of Microsoft 365 and on-prem systems with rehearsed restores, beyond Microsoft’s native retention.
Microsoft 365 administration
Tenant governance, licensing, Teams, SharePoint, Exchange and OneDrive, administered end-to-end with identity and access controls.
24/7 environment monitoring
Servers, networks, endpoints and Microsoft 365 health watched continuously by our operations team.
Hybrid working support
Secure remote access, VPN, Conditional Access and consistent device experience between practice, home and multi-site working.
Device management
Intune-based provisioning, encryption, policy enforcement and a clear lifecycle plan across desktops, laptops and shared workstations.
Managed endpoint security
EDR / MDR across all devices and servers, with active threat hunting and rapid response to suspicious activity.
Cyber security operations
MFA, Conditional Access, phishing defense, DLP and Cyber Essentials alignment as a continuous service.
Business outcomes
IT support that helps veterinary practices operate properly
We measure success the way practices actually feel it, fewer disruptions during consults, more reliable communication with clients, stable remote access and a more responsive partner standing behind it all.
Fewer
operational disruptions
Faster
support response
Reliable
communication systems
Stable
remote & hybrid access
Stronger
cyber posture
Clear
operational visibility
our operating model
A premium managed IT partner, not just a support number.
For 20+ years we’ve supported growing Sussex businesses with senior UK engineers, modern tooling and genuine long-term partnership.
Access & audit
Independent review of Microsoft 365, identity, devices, practice management systems, connectivity and supplier landscape.
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting the clinical day.
Support & monitor
Named UK engineers, 24/7 monitoring, structured response SLAs and unlimited support across clinical, reception and management teams.
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities for the practice.
Why veterinary practices choose ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who understand modern veterinary operations.
UK-based engineers
All engineering in-house, in the UK, with genuine fluency in how busy veterinary practices actually operate.
Microsoft 365 expertise
Deep operational experience with Microsoft 365 for Education tenants, Teams for Education and SharePoint governance.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware support
Every access, identity and device decision is reviewed through a security and continuity lens.
Long-term patnerships
Most of our clients have been with ATS for many years, a partnership, not a renewal cycle.
Named contacts
A small, consistent engineering team that knows your school, your SLT and your day-to-day reality.
Mini case study
From reactive IT to a governed, resilient veterinary environment
A growing veterinary practice approached ATS struggling with unreliable remote access, ageing devices, reactive support and a Microsoft 365 environment that had quietly grown beyond its original design, alongside intermittent communication issues affecting client bookings.
BEFORE ATS
- Unreliable remote access for on-call vets
- Ageing devices & inconsistent imaging
- Ungoverned Microsoft 365 tenant
- Reactive support with no leadership visibility
WHAT ATS IMPLEMENTED
- Improved infrastructure visibility across sites
- Standardised Microsoft 365 governance
- Proactive monitoring & managed endpoints
- Quarterly practice-level partnership reviews
Operational outcomes
-64%
Operational IT disruptions
Stable
Remote & on-call access
Governed
Microsoft 365 tenant
Within a single quarter, day-to-day disruptions fell sharply, remote access for on-call vets became dependable, and practice leadership gained a clear, reportable view of IT and cyber posture for the first time.
Free • No obligation • Senior engineer • 30 minutes
Book a Free IT & Cyber Risk Review
A strategic 30-minute review with one of our senior engineers,
designed to expose what reactive IT is really costing your business and
exactly where to improve.
What you’ll get
- Identify hidden cyber security risks across your
environment - Quantify downtime and inefficiencies costing your
business - Audit Microsoft 365, backups, MFA and endpoint
protection - Receive proactive recommendations from a senior UK
engineer
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
“We’ve been with ATS Connection for years and they’ve always been reliable. Fast, efficient, and they really know their stuff.”
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
“Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.”
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
“ATS Connection has been a huge help. Whenever we run into IT issues, they’re always there to resolve things quickly.”
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT & cyber questions financial firms ask us most
Modern schools need more than a helpdesk. They need a managed partner who governs Microsoft 365 for Education, supports safeguarding through filtering and identity policies, runs layered cyber security, maintains tested backups, supports classroom technology and WiFi, and provides senior strategic input to SLT and business managers. Reactive break-fix support is no longer enough, Ofsted, KCSIE and DfE cyber expectations all assume a proactive, documented operating model behind your IT.
Yes. We deliver full Microsoft 365 for Education administration, including tenant governance, identity and Conditional Access, Teams for Education, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common education risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or student accounts.
Yes. We support single academies, federations and growing Multi-Academy Trusts across the UK. Our operating model is well-suited to trust environments that need consistent device baselines, standardised Microsoft 365 governance, cross-site visibility and trust-level reporting to executive leadership and trustees.
Start with the controls that most reduce risk: enforce MFA on every staff and admin account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant, and align the environment with Cyber Essentials and DfE cyber security standards. Layer in staff awareness, a documented incident response plan and termly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.
Yes. We manage staff laptops, classroom devices, shared device trolleys and shared workstations through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for teaching staff and students, not constant rebuilding and reactive fixes.
Yes. We design, deploy and support site-wide WiFi and network infrastructure for schools and trusts, including classroom coverage planning, capacity for peak teaching periods, resilient internet connectivity, network segmentation and continuous monitoring of WiFi and core network health.
Yes. We engineer environments for consistent hybrid learning, secure remote access, Intune-managed devices, Teams for Education, OneDrive and SharePoint structures that work the same way whether staff and students are on site, at home or moving between sites.
Our average response time is under 11 minutes, with a target of under 30 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical, teaching-impacting incidents, including suspected breaches or major outages, are escalated immediately under documented major-incident procedures.
