Managed IT Support & Cyber Security for Veterinary Practices

Practices need more than a helpdesk. Consulting rooms, diagnostics and reception all depend on systems being available during clinic hours, so you need proactive monitoring, a properly governed Microsoft 365 tenant, resilient connectivity, tested backups and cyber security appropriate to holding client and payment data. ATS provides that as one managed service with named engineers who understand a practice cannot simply stop and wait.

Yes. We support the infrastructure your practice management system depends on, servers, networking, workstations, backups and connectivity, and work alongside your PMS vendor when an issue sits with the application itself. That means one place to call when something breaks, rather than being passed between your software provider and your IT.

Yes. We support practices running across several branches, with consistent device management, secure access to shared records between sites, resilient connectivity at each location and one accountable partner for all of it rather than a different arrangement per branch.

Start with the basics done properly: MFA on every account, managed endpoint protection, Conditional Access, independent backup of Microsoft 365, and staff awareness training. Practices hold client contact details, payment information and clinical records, which makes them a target. ATS is Cyber Essentials certified and applies the same standards to the practices we manage.

Yes. Digital imaging generates large files that need reliable storage, fast local networking and a backup strategy that actually accounts for them. We design and manage the network and storage those systems depend on, and make sure imaging data is included in backup and recovery testing rather than assumed.

Yes. We survey, install and manage practice networks, including reliable coverage across consulting rooms, kennels, theatre and reception, separate guest access for clients, and connectivity resilient enough that a single line fault does not stop the practice working.

Support hours and escalation are agreed as part of your service. Critical incidents follow a documented major-incident process. If your practice runs out-of-hours or emergency provision, tell us and we will scope cover around how the practice actually operates rather than a standard nine to five.

Our average response time is under 15 minutes across all support channels, with 98% of issues resolved on first contact by UK-based engineers. Most are handled remotely, and on-site visits are scheduled where they add real value. Critical incidents, including suspected breaches or major outages, are escalated immediately under documented major-incident procedures.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your team size, number of branches and the level of security you need. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

The RCVS supporting guidance on clinical and client records says records must be “kept secure and confidential, either electronically or in hard copy”, and destroyed or deleted in a way that protects client confidentiality. It also reminds practices that client records are covered by UK GDPR, including a client’s right to make a subject access request. We protect practice systems with MFA, encrypted devices, managed endpoint security and tested backups, so records stay confidential and recoverable.

The RCVS does not set a fixed period. Its guidance says clinical records should be kept “for as long as is necessary”, taking into account legal duties such as record keeping for veterinary medicines, and suggests checking your professional indemnity insurance conditions. The Veterinary Medicines Regulations 2013 require medicine records to be kept for at least five years. We set backup retention to match the period you decide on.

If a personal data breach is likely to put people at risk, you must report it to the ICO without undue delay and no later than 72 hours after becoming aware of it, according to the ICO. Practices hold client names, addresses and payment details, so we put monitoring and alerts in place to spot problems early, and help you work out quickly what was affected if something does happen.

Most practices do. GOV.UK says businesses processing personal data must pay a data protection fee to the ICO unless they are exempt, and that it is £52 or £78 for most organisations, including small and medium-sized businesses. Not paying can lead to a fine.