IT Support Portsmouth & surrounding areas
Managed IT Support for Businesses in Portsmouth
Portsmouth has no shortage of IT providers. What is scarcer is one that answers. A named engineer usually picks up within fifteen minutes, on a fixed monthly price rather than a metered ticket queue.
Tenant · Policies · AccessMicrosoft 365 governance
Intune · EndpointsDevice management
100+
Sussex, Hampshire & UK businesses supported
< 15 min
Average support response
98%
First-contact resolution
Since 2015
Supporting UK businesses
LOCAL POSITIONING
Portsmouth IT support from
our Chichester office
Portsmouth is an island city, and its businesses are spread across Portsea Island and up onto the mainland: offices around Gunwharf and the city centre, shops and studios in Southsea, and firms at Lakeside North Harbour, Port Solent and the industrial estates around Hilsea. We look after them from our office on Northgate in Chichester, along the A27, and most problems are fixed remotely before anyone needs to make the drive.
You get a named engineer who knows your setup, an unlimited helpdesk with no per-ticket charges, and published prices from £30 per user a month, excluding VAT, so you know the cost before you speak to us.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
THE REALITY
Where IT starts costing Portsmouth businesses time
IT trouble rarely arrives as one big outage. More often it is a slow build-up: a Microsoft 365 account nobody has reviewed, laptops that missed their updates, a backup nobody has tested, and a different person on the end of the phone every time. With staff on the island and the mainland, or working partly from home, those gaps multiply. These are the problems we are usually asked to sort out first.
Reactive support & recurring issues
Weak onboarding / offboarding
Unmanaged devices
Cyber security gaps
Connectivity instability
Supplier fragmentation
Backup uncertainty
Poor visibility & monitoring
IT SERVICES FOR PORTSMOUTH BUSINESSES
Managed IT & cyber security services for businesses in Portsmouth
Everything below can sit with one team, so there is one number to call whether the problem is a laptop, a Teams licence, a suspicious email or the broadband line. You can start with managed support and add the rest when you need it.
Managed IT Support
An unlimited helpdesk for your whole team, with devices patched, monitored and set up properly for starters and leavers.
24/7 Monitoring
Unlimited Helpdesk
Onboarding & Offboarding
Device Management
Cyber Security
Protection for laptops, email and Microsoft 365 sign-ins, plus staff awareness, from a Cyber Essentials certified team.
EDR / MDR
Cyber Essentials
Endpoint Security
Firewalls
Cloud Security
Microsoft 365
Licences, Teams, SharePoint, email and sign-in security managed for you, so your account stays tidy and secure.
Teams
SharePoint
Licensing
Microsoft Management
VoIP & Connectivity
Business broadband, leased lines, Wi-Fi and cloud phones, supported by the same team that looks after your IT.
Cloud PBX
Teams Calling
Business Broadband
Leased Lines
VoIP Telephony
Backup & Recovery
Separate backups of Microsoft 365 and your key systems, with restores tested so you know they work.
Immutable Backup
Disaster Recovery
Microsoft 365 Backup
Yearly Retention
Cloud Services
Secure remote access and cloud setups for teams working across the office, home and other sites.
Azure
Remote Working
Cloud Security
Microsoft
Google Workspace
From £30
Per user per month, ex VAT
Unmetered
No per-ticket or per-hour charges
24/7
Proactive monitoring
BUSINESS OUTCOMES
What changes when we take over
The aim is simple: fewer interruptions, quicker fixes and no surprises on the invoice.
- One named engineer and one number to call
- Recurring faults fixed at the root, not patched again
- The same support in the office, at home or on the road
- Microsoft 365 secured and backed up
- Starters and leavers handled properly
- A fixed monthly price you can budget for
OUR OPERATING MODEL
How we take on a Portsmouth business
Moving to us follows four steps, planned so your team can keep working throughout. There is more detail on how switching IT provider works.
01
Assess & audit
We review your Microsoft 365, devices, network, backups and existing suppliers, and tell you plainly what we find.
02
Secure & standardise
We close the urgent gaps first, then bring security, backup and device settings up to one standard, without stopping the working day.
03
Support & monitor
Your team calls or emails one helpdesk, 9am to 5.30pm on working days, with urgent out-of-hours support and 24/7 monitoring behind it. Engineers come on site when a job needs it; whether visits are included depends on your package.
04
Review & improve
We meet regularly to go through risks, upcoming renewals and what to budget for next, so there are no surprises.
WHY PORTSMOUTH BUSINESSES CHOOSE ATS
A provider that picks up the phone
Six things you can hold us to.
Prices in public
Core from £30 and Complete from £55 per user a month, ex VAT, with no per-ticket charges.
Microsoft 365 done properly
As a Microsoft Partner we manage licences, Teams, SharePoint and sign-in security, and keep your account tidy.
Watching in the background
24/7 monitoring picks up many problems before your team notices them.
Security built in
We are Cyber Essentials certified ourselves, and security is part of the support, not a separate project.
Fast answers
An average response under 15 minutes, and 98% of issues resolved at first contact.
Named engineers
The people who answer know your setup, so you do not have to explain it again.
Case study · Hampshire
Across the harbour: one local team for a Gosport vet practice
Neighbourhood Vet is an independently owned veterinary practice in Gosport with 13 staff. For the past year ATS has looked after their full IT setup: day-to-day support, cyber security, backups and compliance, full fibre broadband and VoIP phones. It is the same service we provide to businesses in Portsmouth, and you can read more about our IT support for veterinary practices.
- 13 staff
- Gosport, Hampshire
- ATS client for a year
- IT, cyber, broadband & VoIP
What they needed
- Systems 13 staff can rely on all day
- Client and clinical records kept secure
- Broadband and phones that keep the practice running
- IT that keeps up as the practice grows
What ATS provides
- Full managed IT support
- Cyber security, backups and compliance
- Full fibre (FTTP) broadband and VoIP phones
- One local team for everything
ATS Connection looks after the full IT setup for our veterinary practice, including day-to-day IT support, cyber security, broadband and VoIP. With 13 staff relying on our systems throughout the day, reliability is really important to us. The ATS team is responsive, easy to deal with and proactive in helping us prevent problems rather than just reacting when something goes wrong. Having one local team managing everything has made things much simpler and gives us real confidence in our systems.
Adrian Ward MRCVSNeighbourhood Vet, Gosport
LOCAL IT SERVICES PORTSMOUTH
IT support across Portsmouth and south east Hampshire
We support professional services firms, growing SMEs, hybrid teams and businesses with more than one site, from the city centre and Southsea out to Cosham, Port Solent and Lakeside North Harbour, and across the water in Gosport.
Support is a fixed monthly price from £30 per user, excluding VAT, and our IT support pricing is published in full, so you can see the cost before you speak to anyone.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Teams moving from another provider
Portsmouth IT support at a glance
| IT support in Portsmouth | At a glance |
|---|---|
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Average response | Under 15 minutes, with 98% of issues resolved at first contact |
| Nearest office | Freedom Works, Metro House, Northgate, Chichester PO19 1BJ, 01243 960600 |
| Areas covered | Portsmouth and Portsea Island, including Southsea, Fratton, North End, Cosham and Port Solent, plus Havant, Hayling Island and Gosport |
| Established | 2015, now supporting 100+ businesses |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Free • No obligation • Senior engineer • 30 minutes
Talk to us about IT support in Portsmouth
A free 30-minute review with a senior engineer, covering your devices, Microsoft 365, security and backups. No obligation, and a clear list of what to fix either way.
IT Support Portsmouth
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
If it is urgent, call us on 01903 255 159.
What clients say
Rated 5.0 on Google by our clients.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT support Portsmouth: common questions
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Portsmouth businesses.
Yes. As a Microsoft Partner we manage licences, user accounts, Teams, SharePoint, email security and day-to-day administration for Portsmouth businesses.
Yes. Our security covers multi-factor authentication, endpoint protection, email filtering and staff awareness training, and we can help you get Cyber Essentials certified.
Our average response time is under 15 minutes, and 98% of issues are resolved at first contact by an engineer who knows your setup.
Yes. Most support is done remotely, and an engineer comes on site in Portsmouth when a job needs hands on, such as a hardware fault, network install or office move. Whether on-site visits are included depends on your package, and we set that out in your quote.
Yes. We secure laptops and Microsoft 365 so your team gets the same protection and support in the office, at home or on the move.
Yes. We run a structured handover covering documentation, knowledge transfer and a settling-in period, planned so your team can keep working throughout.
We support professional services firms, SMEs and growing businesses across Portsmouth, Hampshire and the wider UK.
Our Core support is £30 to £48 per user per month and Complete IT and security is £55 to £90 per user per month, on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and our IT support pricing page has the full breakdown.
Our helpdesk is open from 9am to 5.30pm on working days, with urgent out-of-hours support when you need it. Monitoring runs around the clock.
Across Portsmouth and Portsea Island, including the city centre, Gunwharf, Southsea, Fratton, North End, Hilsea, Cosham, Drayton and Port Solent. We also look after businesses nearby in Havant and Waterlooville, Hayling Island, Gosport and Southampton, and remote support works the same wherever your team is.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
