Helpdesk open 9am to 5.30pm, Monday to Friday
Worthing IT Support That Answers When You Call
ATS Connection provides IT support in Worthing, Lancing and Shoreham-by-Sea, with managed IT services and cyber security for local businesses. You get a named engineer who knows your systems, calls answered by our own engineers rather than a call centre, and an engineer on site in Worthing, about 25 minutes from our Arundel office, when a problem needs hands-on attention.
When you call, you get one of us.The same small team, every time. No call centre.
From £30 per user, per month. Rolling annual agreement, no per-ticket charges.See IT support packages and pricing
Microsoft 365 governanceTenant, policies, access
Intune managed devicesDevice management
100+
UK businesses supported
<15 min
Average response to logged support tickets
From £30
Per user per month, ex VAT
25 min
From our Arundel office to Worthing
What clients say
Rated 5.0 on Google by businesses across Sussex.
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
Trusted by businesses including
LOCAL POSITIONING
A proactive IT partner for Worthing businesses
We support professional services, healthcare, creative agencies and digital firms across Worthing and the surrounding West Sussex area, with business IT support designed around how their operations actually run. Support is a fixed monthly price from £30 per user plus VAT, depending on how much security and cloud you need, and it is published in full on our IT support pricing page. Many Worthing firms rely on us as their fully outsourced IT support.
Our work is built on long-term partnerships, named engineers and clear accountability, so you always know who is looking after your systems and what it costs.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
IT services for Worthing businesses
Managed IT services and cyber security for businesses in Worthing
From day-to-day IT support and helpdesk cover to Microsoft 365, cyber security, backup and connectivity, Worthing businesses get every core IT service from one structured, accountable partner. If you are weighing up budget first, our guide to how much IT support costs sets out the typical UK per-user ranges.
Managed IT Support
Unlimited UK helpdesk, proactive monitoring and structured support for your users, devices and wider IT estate.
Learn more about managed IT supportCyber Security Worthing
Cyber Essentials certified protection across endpoint, identity, email, Microsoft 365 and user awareness.
Learn more about cyber security in WorthingMicrosoft 365 Support
Microsoft Partner-led management of Teams, SharePoint, Exchange, OneDrive and Entra ID, secured and governed properly.
Learn more about Microsoft 365VoIP & Connectivity
Business-grade broadband, leased lines, WiFi and cloud telephony designed around reliable communication.
Learn more about VoIP and connectivityBackup & Recovery
Independent Microsoft 365 and system backups with tested recovery processes and clear continuity planning.
Learn more about backup and recoveryCloud Services
Secure cloud infrastructure, remote access and hybrid environments built to support modern business operations.
Learn more about cloud servicesTypical IT company vs ATS Connection
| Topic | Typical IT company | ATS Connection |
|---|---|---|
| Approach | Wait for things to break | Prevent problems before they happen |
| Your engineers | A different person every call | Named engineers who know your setup |
| Support style | Reactive, fixed only on failure | Proactive monitoring and maintenance |
| Response times | Slow, and you chase them | Calls answered by our own team, tickets picked up in under 15 minutes |
| Pricing | Only revealed after a sales call | Published online, from £30 per user a month |
| IT planning | No roadmap | Quarterly reviews and a clear IT plan |
| Visibility | Little or no reporting | Full reporting and visibility |
| Helpdesk | Often outsourced overseas | UK-based local team, no offshore outsourcing |
Proactive IT support for Worthing, Lancing, Shoreham and West Sussex businesses.
HOW THE SWITCH WORKS
From first call to fully supported in about three weeks
Moving IT provider sounds disruptive. In practice most of the work is ours: we deal with your outgoing provider, document everything and switch you over without downtime for your team. Larger setups can take longer, and we agree the timing with you before anything starts. See every step of switching IT provider.
01
Free review, fixed price
Before you sign: a 30-minute review with a senior engineer, then one monthly price in writing. No obligation, and nothing changes until you say so.
02
Discovery
Week 1: we document your Microsoft 365, identity, devices, network, remote access and suppliers, so nothing about your setup is left to memory.
03
Secure handover
Week 2: we handle the handover with your outgoing provider and introduce the named engineers who will look after you from now on.
04
Live and proactive
Week 3 onward: monitoring goes live, security baselines are hardened and your first quarterly review is booked. Engineers come to Worthing when needed.
MINI CASE STUDY
A growing Worthing professional services firm
A 75-person Worthing professional services and consulting firm had outgrown its previous IT provider. Microsoft 365 was sprawling, devices were unmanaged and incidents were taking days to resolve. ATS rebuilt the environment around documented standards, secured Microsoft 365 and introduced named engineers with clear accountability.
Before ATS
- Recurring support delays
- Unmanaged Microsoft 365
- Inconsistent remote working
- Recurring outages
After ATS
- Standardised systems and policies
- Secured & governed Microsoft 365
- Faster response & accountability
- Continuous monitoring in place
100+
Businesses supported
<15 min
Average ticket pickup
2015
Established
WHY WORTHING BUSINESSES CHOOSE ATS
Why Worthing businesses switch to ATS
Worthing businesses usually come to us when their IT company stops keeping up. They want IT that works, a provider that answers, and engineers close enough to be on site in Worthing when it matters. The call usually comes when:
- Tickets take days, not minutes
- Microsoft 365 has grown without a plan
- Laptops and PCs are unmanaged
- Cyber Essentials is suddenly on the agenda
- Staff work between home and the office
- They want engineers they know by name
The switch itself takes about three weeks and is planned so your team keeps working throughout.
Book a free IT reviewPredictable support, well-run Microsoft 365 and straight strategic advice, from senior engineers who understand how Worthing businesses operate.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
Calls are answered by our own engineers, and logged tickets are picked up in under 15 minutes on average.
Long-term relationships
Clients stay with us for years because the operating model works.
Your Worthing IT team
The people who pick up the phone.
No call centre and no outsourcing. When a Worthing business calls ATS, it speaks to one of us: the same small team, every time, who get to know your business and your setup. Tap a photo to meet them, or read more about the team.
- About 25 minutes from WorthingOur nearest office is on Tarrant Street in Arundel, a short drive east along the A27.
- Remote first, on site when neededMost fixes happen remotely. When hands are needed, an engineer comes to you, from the town centre and seafront to Lancing and Shoreham-by-Sea.
- Named engineersThe people who answer your calls are the people who know your systems.
Leads ATS, with over 12 years in IT services and a focus on trusted, long-term client relationships.Jake BoaseDirector 
Over 10 years in IT infrastructure, overseeing technical delivery, security and reliability.Matthew JonesSoftware Developer and Infrastructure 
Day-to-day support, troubleshooting and proactive maintenance that keep client systems running smoothly.Tobias GillottIT Engineer 
Hands-on support for business IT systems, fixing issues and keeping day-to-day operations reliable.Jamie WoodIT Engineer 
Proactive support and troubleshooting that keep systems secure, efficient and easy to use.Alex LeonardIT Engineer 
Responsive support, system maintenance and practical fixes that keep client IT running reliably.Sarah AttworthIT Engineer
IT support pricing in Worthing
Clear prices, published up front.
Two packages for Worthing businesses, billed per user, per month. Support is not metered, so nobody thinks twice before asking for help. Move the slider to see a starting monthly cost for your team.
Core support
£30 to £48per user, per month, plus VAT
For your team: from £600 a month
Reliable day-to-day IT without surprise bills.
- Unlimited helpdesk support
- 24/7 proactive monitoring
- Patching and endpoint protection
- Named engineers who know your setup
Most complete
Complete IT and security
£55 to £90per user, per month, plus VAT
For your team: from £1,100 a month
For businesses with compliance needs or sensitive client data.
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
Rolling annual agreement. Licences and hardware are billed separately at cost. Estimates use the starting price of each range. See exactly what is included.
LOCAL IT SERVICES WORTHING
IT support across Worthing, from Ferring to Shoreham
From professional firms in the town centre to creative agencies, digital businesses and healthcare practices around the seafront, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious Worthing businesses operate.
Most issues are resolved remotely. When something needs hands-on attention, an engineer comes to you from our Arundel office, about 25 minutes along the A27, whether you are in Broadwater, Tarring or Goring-by-Sea, or along the coast with IT support in Lancing and Shoreham-by-Sea on the same terms as Worthing itself.
Support is a fixed monthly price from £30 per user plus VAT, and our IT support pricing is published in full, so you can see the cost before you speak to anyone. We also look after businesses nearby in Lancing, Arundel, Brighton and Horsham, and across the county: see our IT support across Sussex.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
- Business areas
- Neighbourhoods we support
- Railway
- Town centreOffices and retail
- SeafrontOffices and hospitality
- Broadwater
- Tarring
- West Worthing
- Salvington
- Durrington
- West Durrington
- Goring-by-Sea
- Ferring
- East Worthing
- Sompting
- Lancing
- Shoreham-by-Sea
- Findon
Engineers come to Worthing from our Arundel office, about 25 minutes along the A27, when a problem needs hands-on attention. A simplified map, not to scale. Tap or point at a place to find it.
Nearest office
Our Arundel office, about 25 minutes from Worthing
- Office15 Old Printing House Square, Tarrant Street, Arundel BN18 9JH
- Phone01903 255 159
- Helpdesk hours9am to 5.30pm on working days
For proactive IT support in Worthing, Lancing and Shoreham, call our team or book a free IT review. Engineers drive over along the A27 whenever a visit is needed.
Worthing IT support at a glance
| IT support in Worthing | At a glance |
|---|---|
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Response | Calls answered by our own engineers; logged tickets picked up in under 15 minutes on average |
| Nearest office | Arundel, about 25 minutes from Worthing along the A27, 01903 255 159 |
| Established | 2015, now supporting 100+ businesses |
| Areas covered | Worthing, Goring-by-Sea, Ferring, Findon, Sompting, Lancing and Shoreham-by-Sea |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Free No obligation Senior engineer 30 minutes
Start a more proactive
IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber security partner Worthing businesses rely on for the long term.
IT Support Worthing
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
Cyber Essentials Certified
Microsoft Partner
If it is urgent, call us on 01903 255 159.
FAQ
IT Support Worthing: common questions
ATS Connection provides managed IT support to businesses across Worthing, from town-centre and seafront offices to Broadwater, Tarring, Durrington and Goring-by-Sea, and out to Findon, Ferring, Lancing and Shoreham-by-Sea. We support professional services firms, healthcare and care providers, retailers and growing digital businesses.
What IT support services does ATS provide in Worthing?
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Worthing businesses.
Does ATS support Microsoft 365?
Yes, Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Can ATS help with cyber security?
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support. See our cyber security services in Worthing.
How quickly can ATS respond?
When you call, you speak to one of our own engineers. Support tickets logged by email are picked up in under 15 minutes on average, by named engineers who know your setup.
Does ATS provide on-site support in Worthing?
Yes. Most issues are fixed remotely, but our Arundel office is about 25 minutes from Worthing along the A27, so an engineer can come on site when a problem needs hands-on attention. Whether visits are included depends on your package, and we set that out in your quote.
Do you provide managed IT services in Worthing?
Yes. With managed IT services we take ongoing responsibility for your IT for a fixed monthly fee: helpdesk, monitoring, patching, security, Microsoft 365 and backup, looked after by named engineers who know your setup. Core support starts at £30 per user per month plus VAT. See what is included on our managed IT services page.
Do you cover Lancing and Shoreham-by-Sea?
Yes. Lancing and Shoreham-by-Sea are covered on the same terms as Worthing, with the same named engineers and on-site visits from Arundel when needed. Lancing businesses can also see our IT support in Lancing page.
Does ATS support hybrid teams?
Yes. Hybrid working is built into how we design support: secure devices, well-governed Microsoft 365 and a consistent experience wherever your team works.
Can ATS replace our current IT provider?
Yes. We run a structured transition including documentation, knowledge transfer and a stabilisation period, planned so your team can keep working throughout.
How long does it take to switch to ATS from our current IT company?
About three weeks for a typical setup. Week 1 is discovery and documentation, week 2 is the handover with your outgoing provider, and from week 3 monitoring is live and your team is fully supported. Larger setups can take longer, and we agree the timing before anything starts. See how switching IT provider works.
What businesses does ATS work with?
We support professional services firms, healthcare and care providers, retailers and growing businesses across Worthing, West Sussex and the wider UK, from small teams upwards.
How much does IT support cost in Worthing?
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the full breakdown is on our IT support pricing page.
What are your support hours?
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Which areas around Worthing do you cover?
All of Worthing, including the town centre, Broadwater, Tarring, Durrington, Goring-by-Sea and East Worthing, plus Findon, Ferring, Sompting, Lancing and Shoreham-by-Sea. We cover the rest of West Sussex from our Arundel and Chichester offices.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
