About ATS Connection
A more accountable IT partner
We’re a Sussex-based managed services team building long-term operational partnerships with growing UK businesses. Quietly proactive, structured and genuinely responsible for the technology we manage.
Filtering & access policiesSecurity controls
Intune · 1,800+ devicesDevice management
300+
Devices managed across client environments
20+
Years operating as a UK MSP
5.0
Google rating
<11 min
Average response time
WHY CLIENTS STAY
The difference between a supplier and a partner
Our clients don’t stay because they have to. They stay because the experience is fundamentally different from the outsourced helpdesks and ticket factories they’ve worked with before.
Long-term relationships
Most of our clients have been with us for years, not because of contracts, but because the relationship works.
Continuity between engineers
You’re not retelling your story every call. The engineer answering already knows your environment.
Proactive recommendations
We tell you what to fix before you have to ask, and explain it clearly, without jargon or pressure.
A calm support experience
Clear updates, sensible response times, no theatre. Just IT that quietly does what it’s supposed to.
Strategic reviews
Quarterly conversations about risk, roadmap and priorities, so technology decisions stay aligned to the business.
Operational understanding
We learn how your business actually works, not just what your network looks like.
Meet the core team
The difference between a supplier and a partner
A long-tenured team of experienced engineers and account leads, the people you’ll actually speak to, work with and build a relationship with.
Jake Boase
Director
Jake leads ATS Connection with over 12 years of experience in IT services, focusing on building trusted client relationships and delivering reliable, business-focused IT solutions.
Matthew Jones
Software Developer & Infrastructure
Matt has over 10 years of experience in IT infrastructure and systems management, overseeing technical delivery with a strong focus on security, performance, and reliability.
Tobias Gillott
IT Engineer
Tobias is an experienced IT Engineer specialising in day-to-day support, troubleshooting, and proactive system maintenance to keep client environments running smoothly.
Jamie Wood
IT Engineer
Jamie is an IT Engineer with hands-on experience supporting business IT systems, resolving technical issues, and ensuring reliable day-to-day operations for clients.
Alex Leonard
IT Engineer
Alex provides proactive IT support and technical troubleshooting, helping maintain secure, efficient systems and a smooth user experience for our clients.
Sarah Attworth
IT Engineer
Sarah is an IT Engineer focused on delivering responsive support, system maintenance, and practical solutions that keep client IT environments running reliably.
WHY Chichester businesses CHOOSE ATS
Built for growing businesses outgrowing reactive support
ATS works best with operationally busy teams who need structure, consistency and a partner that genuinely understands how their business runs, not a helpdesk that closes tickets and waits for the next one.
Most of our clients are between 20 and 250 users, often multi-site, and depend on Microsoft 365, secure data and dependable communications to operate every day.
Professional services
Finance & accountancy
Legal & compliance
Recruitment
Construction & property
Multi-site operations
UK-based engineers · Arundel, West Sussex
Support that feels calm, accountable and responsive
The day-to-day experience of working with your IT partner matters as much as the technology. ATS is built around clarity, ownership and continuity, the things that quietly differentiate a great support relationship.
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA communicated
Partnering with the best
