Managed IT Support & Cyber Security for Charities

Modern charities need more than a helpdesk. They need a managed partner who governs Microsoft 365, supports communication and collaboration systems, runs layered cyber security including donor-data protection, maintains tested backups, supports hybrid and remote working, manages devices across staff and volunteers, and provides operational leadership to charity leadership and trustees. Reactive break-fix support is no longer enough: operational continuity, cyber resilience and data protection all assume a proactive, documented operating model behind your IT.

Yes. We deliver full Microsoft 365 administration for charities, including tenant governance, identity and Conditional Access, Teams, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or volunteer accounts. We also understand charity licensing options including Microsoft Non-Profit programmes.

Start with the controls that most reduce risk: enforce MFA on every staff and volunteer account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant and donor data, and align the environment with Cyber Essentials. Layer in staff and volunteer awareness, a documented incident response plan and quarterly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.

Yes. We engineer environments for consistent hybrid working, secure remote access, Intune-managed devices, Teams and SharePoint structures that work the same way whether staff are in the office, working from home, or out in the field. This is especially important for charities with distributed teams, home-based workers and volunteers who need reliable access to systems and data.

Yes. We support charities operating across multiple offices, community sites and field locations. Our infrastructure and device management scales consistently across all sites, with centralised monitoring, unified Microsoft 365 governance and a single support relationship that covers every location.

Yes. We manage staff laptops, shared office devices and volunteer equipment through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for everyone using charity technology, not constant rebuilding and reactive fixes.

Yes. We run independent backup of Microsoft 365, donor databases, operational files and on-prem systems with rehearsed restores. Native Microsoft retention is not a backup strategy. We provide point-in-time recovery, tested restore procedures and documented recovery time objectives for critical charity systems.

Our average response time is under 15 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical incidents, including suspected breaches or major outages affecting service delivery, are escalated immediately under documented major-incident procedures.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your team size, number of sites and the level of security you need. Microsoft 365 licences are billed at cost on top, and eligible charities can get them free or discounted. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

Partly. Microsoft has discontinued its free Microsoft 365 Business Premium grant, and existing grant licences expire at their next renewal date and do not renew. Eligible nonprofits can still get up to 300 free Microsoft 365 Business Basic licences, and discounts of up to 75% on Microsoft 365 Business Premium and Business Standard. We check what you are eligible for, move you onto the right mix of licences before any grant runs out, and make sure the security features you rely on are not lost in the switch.

It depends on how serious it is. The Charity Commission lists significant data breaches or losses among the serious incidents trustees should report, expects reports to be made promptly, and says fraud and cyber crime should also be reported to Report Fraud (Charity Commission guidance). The responsibility rests with your trustees. We help you contain the incident, work out what happened and give your trustees the facts they need to decide.

Around three in ten charities (28%) reported a cyber security breach or attack in the last 12 months, and 14% had been victims of at least one cyber crime, according to the Government’s Cyber Security Breaches Survey 2025/2026. That is why we start with the basics: MFA on every account, email filtering, and awareness for staff and volunteers.

Volunteers often come and go, so we set up accounts with only the access each role needs and switch them off promptly when you tell us someone has left, so former volunteers do not keep access to donor or beneficiary data. Where possible we replace shared logins with individual accounts, which makes it clear who did what.

Yes. Arundel Museum, a community-run museum, is one of our clients, and we have also managed IT services and cloud backup for PACSO (Parents and Carers Support Organisation), which supports families of children and young people with special educational needs and disabilities across Chichester and Arun. Because our pricing is per user, the cost scales with the size of your team.