Managed IT Support & Cyber Security for Schools

Modern schools need more than a helpdesk. They need a managed partner who governs Microsoft 365 for Education, supports safeguarding through filtering and identity policies, runs layered cyber security, maintains tested backups, supports classroom technology and WiFi, and provides senior strategic input to SLT and business managers. Reactive break-fix support is no longer enough: Ofsted, KCSIE and DfE cyber expectations all assume a proactive, documented operating model behind your IT.

Yes. We deliver full Microsoft 365 for Education administration, including tenant governance, identity and Conditional Access, Teams for Education, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common education risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or student accounts.

Yes. We support single academies, federations and growing Multi-Academy Trusts across the UK. Our operating model is well-suited to trust environments that need consistent device baselines, standardised Microsoft 365 governance, cross-site visibility and trust-level reporting to executive leadership and trustees.

Start with the controls that most reduce risk: enforce MFA on every staff and admin account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant, and align the environment with Cyber Essentials and DfE cyber security standards. Layer in staff awareness, a documented incident response plan and termly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.

Yes. We manage staff laptops, classroom devices, shared device trolleys and shared workstations through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for teaching staff and students, not constant rebuilding and reactive fixes.

Yes. We design, deploy and support site-wide WiFi and network infrastructure for schools and trusts, including classroom coverage planning, capacity for peak teaching periods, resilient internet connectivity, network segmentation and continuous monitoring of WiFi and core network health.

Yes. We engineer environments for consistent hybrid learning, secure remote access, Intune-managed devices, Teams for Education, OneDrive and SharePoint structures that work the same way whether staff and students are on site, at home or moving between sites.

Our average response time is under 15 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical, teaching-impacting incidents, including suspected breaches or major outages, are escalated immediately under documented major-incident procedures.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your staff numbers, number of sites and the level of security you need. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

Yes. The DfE says all schools and colleges should be working towards meeting its six core digital and technology standards by 2030. Its cyber security standard says MFA must be enabled for staff accounts with access to cloud services or remote access, and for IT administrative accounts, and that IT support must complete vulnerability fixes within 14 days of the fix being released. It also points schools to the NCSC advice of 3 copies of your data, 2 on separate devices and 1 offsite. We put those controls in place, keep them running, and give your business manager and governors a clear view of where you stand.

To be eligible for cyber cover under the DfE Risk Protection Arrangement, a school must have offline backups, complete NCSC cyber security training, register with Police CyberAlarm and have a cyber response plan. We handle the IT side: offline and offsite backups that are tested, and a cyber response plan that matches how your systems are actually set up.

In the Government’s Cyber Security Breaches Survey 2025/2026, 73% of secondary schools and 49% of primary schools had identified a cyber security breach or attack in the last 12 months. That is why we start with MFA, patching, email filtering and backups you can restore.

Yes. Many schools have a network manager or technician on site, and we can take on the parts they do not have time for, such as cyber security, backups or Microsoft 365, rather than replacing them. At Brighton College, for example, we provided endpoint protection that the school’s own network manager runs day to day.

Yes, in the way that matters day to day: the PCs, laptops, Microsoft 365 or Google Workspace, WiFi, network and backups that your MIS and other school systems depend on. For problems inside the application itself, we work directly with your software supplier, so your office team is not left chasing two companies.