IT Support Horsham & surrounding areas
Managed IT Support for Businesses in Horsham
Many Horsham businesses already have an IT provider. What tends to go wrong is follow-through: tickets that sit for days, a Microsoft 365 set-up nobody really owns, backups nobody has tested. We take that on for a fixed monthly price from £30 per user, with monitoring, patching, backups and a named engineer who usually picks up within fifteen minutes.
Tenant · Policies · AccessMicrosoft 365 governance
Intune · EndpointsDevice management
100+
UK businesses supported
< 15 min
Average support response
98%
First-contact resolution
Since 2015
Supporting UK businesses
LOCAL POSITIONING
A proactive IT partner for
Horsham businesses
We provide business IT support in Horsham for professional services and financial firms, larger SMEs and growing organisations, from the town centre out to Southwater, Broadbridge Heath and the surrounding villages, with managed IT support designed around how their operations actually run.
Our work is built on long-term partnerships, named engineers and clear accountability. Our prices are published, so you can see what IT support costs before you speak to anyone.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
THE REALITY
Where IT quietly creates operational friction
For most Horsham businesses, IT problems rarely start with one major outage. They build quietly through reactive support, inconsistent Microsoft 365 management, unmanaged devices, backup uncertainty, cyber security gaps and poor day-to-day visibility.
Reactive support & recurring issues
Weak onboarding / offboarding
Unmanaged devices
Cyber security gaps
Connectivity instability
Supplier fragmentation
Backup uncertainty
Poor visibility & monitoring
IT SERVICES FOR HORSHAM BUSINESSES
Managed IT & cyber security services for businesses in Horsham
From day-to-day support to Microsoft 365, cyber security, backup and connectivity, ATS delivers the core technology services your business needs through one structured, accountable partner.
Managed IT Support
Unlimited UK helpdesk, proactive monitoring and structured support for your users, devices and wider IT estate.
24/7 Monitoring
Unlimited Helpdesk
Onboarding & Offboarding
Device Management
Cyber Security
Cyber Essentials certified protection across endpoint, identity, email, Microsoft 365 and user awareness.
EDR / MDR
Cyber Essentials
Endpoint Security
Firewalls
Cloud Security
Microsoft 365
Microsoft Partner-led management of Teams, SharePoint, Exchange, OneDrive and Entra ID, secured and governed properly.
Teams
SharePoint
Licensing
Microsoft Management
VoIP & Connectivity
Business-grade broadband, leased lines, WiFi and cloud telephony designed around reliable communication.
Cloud PBX
Teams Calling
Business Broadband
Leased Lines
VoIP Telephony
Backup & Recovery
Independent Microsoft 365 and system backups with tested recovery processes and clear continuity planning.
Immutable Backup
Disaster Recovery
Microsoft 365 Backup
Yearly Retention
Cloud Services
Secure cloud infrastructure, remote access and hybrid environments built to support modern business operations.
Azure
Remote Working
Cloud Security
Microsoft
Google Workspace
-63%
Recurring support tickets
+38%
User productivity uplift
99.9%
Service availability target
BUSINESS OUTCOMES
IT support that helps businesses run properly
We measure success operationally. Calmer days, fewer surprises and systems that scale with the business.
- Calmer, more predictable day-to-day operations
- Fewer disruptions and recurring issues
- Productive teams across office and hybrid
- Secure Microsoft 365 and remote working
- Faster issue resolution and clearer ownership
- Improved operational consistency at scale
OUR OPERATING MODEL
A structured operating model, not reactive IT support
Every Horsham business we partner with follows the same calm, structured operating model, designed to remove operational risk and friction, not introduce it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, networks, remote access and supplier landscape across your Horsham environment.
02
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting day-to-day operations.
03
Support & monitor
Named UK engineers, structured response SLAs and unlimited support across your team, onsite in Horsham when needed, remote the rest of the time.
04
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities aligned to your business direction.
WHY HORSHAM BUSINESSES CHOOSE ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who genuinely understand how Horsham businesses operate.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
15-minute average response and 98% first-contact resolution, engineered around your working day, not a queue.
Long-term relationships
Clients stay with us for years because the operating model works.
MINI CASE STUDY
A growing Horsham
professional services firm
A 120-person Horsham professional and financial services group needed a more strategic IT partner, Microsoft 365 governance was weak, identity controls were inconsistent and quarterly direction was missing. ATS introduced documented standards, hardened identity, formalised reviews and aligned IT spend to the business roadmap.
Before ATS
- Recurring support delays
- Unmanaged Microsoft 365
- Inconsistent remote working
- Recurring outages
After ATS
- Standardised systems and policies
- Secured & governed Microsoft 365
- Faster response & accountability
- Continuous monitoring in place
LOCAL IT SERVICES HORSHAM
Trusted by businesses across Horsham & West Sussex
From professional and financial services firms around central Horsham, established SMEs and growth-stage businesses across the town’s business parks, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious businesses operate.
Our engineers work onsite in Horsham when needed and remotely the rest of the time, supporting hybrid teams with the same standards regardless of location. We also look after businesses nearby in Crawley, Billingshurst and Pulborough. We cover the rest of the county too: see our IT support across Sussex.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
Horsham IT support at a glance
| IT support in Horsham | At a glance |
|---|---|
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Average response | Under 15 minutes |
| Offices | Arundel and Chichester, with engineers on site in Horsham when needed |
| Established | 2015, now supporting 100+ businesses |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Free • No obligation • Senior engineer • 30 minutes
Start a more proactive IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber
security partner Horsham businesses rely on for the long term.
IT Support Horsham
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
If it is urgent, call us on 01903 255 159.
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT Support Horsham: common
questions
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Horsham businesses.
Yes, Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support.
Our average response time is under 15 minutes, with named engineers and clear SLAs.
Yes. Most issues are fixed remotely, and an engineer comes on site in Horsham when a problem needs hands-on attention. Whether visits are included depends on your package, and we set that out in your quote.
Hybrid working is built into how we design support, secure devices, Microsoft 365 governance and consistent experience wherever your team works.
Yes. We run a structured transition including documentation, knowledge transfer and a stabilisation period, planned so your team can keep working throughout.
We support professional services firms, SMEs and growing businesses across Horsham, West Sussex and the wider UK, from small teams upwards.
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your team size, systems and the level of security you need. Our IT support pricing page sets out what each package includes, and a short, free review gives you an accurate figure with no obligation.
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
We support businesses across Horsham, from the town centre to Foundry Lane, Redkiln Way and Roffey, and the surrounding area, including Southwater, Broadbridge Heath, Warnham, Slinfold, Rudgwick, Cowfold, Mannings Heath and Lower Beeding, as well as nearby Crawley and Billingshurst. Most support is delivered remotely, with engineers on site when a problem needs hands-on attention.
Yes. Many growing businesses use a managed provider in place of, or alongside, an in-house IT role. It removes the single point of failure and gives you cover for holidays and sickness. Our outsourced IT support page compares the two options side by side.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
