Helpdesk open 9am to 5.30pm, Monday to Friday
IT Support Crawley That Answers When You Call
ATS Connection provides IT support in Crawley, with managed IT services and cyber security for businesses across the town, from Manor Royal offices to Gatwick suppliers and firms in the town centre. You get a named engineer who knows your systems, calls answered by our own engineers rather than a call centre, and an engineer on site in Crawley when a problem needs hands-on attention.
When you call, you get one of us.The same small team, every time. No call centre.
From £30 per user, per month. Rolling annual agreement, no per-ticket charges.See IT support packages and pricing
Microsoft 365 governanceTenant, policies, access
Intune managed devicesDevice management
100+
UK businesses supported
<15 min
Average response to logged support tickets
From £30
Per user per month, ex VAT
Since 2015
Supporting UK businesses
What clients say
Rated 5.0 on Google by businesses across Sussex.
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
Trusted by businesses including
LOCAL POSITIONING
A proactive IT partner for Crawley businesses
We support larger SMEs, logistics firms, airport-linked businesses and multi-site operations across Crawley and the surrounding West Sussex area, with business IT support designed around how their operations actually run. Support is a fixed monthly price from £30 per user plus VAT, depending on how much security and cloud you need, and it is published in full on our IT support pricing page. Many Crawley firms rely on us as their fully outsourced IT support.
Our work is built on long-term partnerships, named engineers and clear accountability, so you always know who is looking after your systems and what it costs.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
IT services Crawley
IT services in Crawley, from managed IT to cyber security
From day-to-day IT support and helpdesk cover to Microsoft 365, cyber security, backup and connectivity, our IT services in Crawley bring every core technology service under one structured, accountable partner, whether you run one office or several sites. If you are weighing up budget first, our guide to how much IT support costs sets out the typical UK per-user ranges.
Managed IT Support
Unlimited UK helpdesk, proactive monitoring and structured support for your users, devices and wider IT estate.
Learn more about managed IT supportCyber Security Crawley
Cyber Essentials certified protection across endpoint, identity, email, Microsoft 365 and user awareness.
Learn more about cyber security for Crawley businessesMicrosoft 365 Support
Microsoft Partner-led management of Teams, SharePoint, Exchange, OneDrive and Entra ID, secured and governed properly.
Learn more about Microsoft 365VoIP & Connectivity
Business-grade broadband, leased lines, WiFi and cloud telephony designed around reliable communication.
Learn more about VoIP and connectivityBackup & Recovery
Independent Microsoft 365 and system backups with tested recovery processes and clear continuity planning.
Learn more about backup and recoveryCloud Services
Secure cloud infrastructure, remote access and hybrid environments built to support modern business operations.
Learn more about cloud servicesTypical IT company vs ATS Connection
| Topic | Typical IT company | ATS Connection |
|---|---|---|
| Approach | Wait for things to break | Prevent problems before they happen |
| Your engineers | A different person every call | Named engineers who know your setup |
| Support style | Reactive, fixed only on failure | Proactive monitoring and maintenance |
| Response times | Slow, and you chase them | Calls answered by our own team, tickets picked up in under 15 minutes |
| Pricing | Only revealed after a sales call | Published online, from £30 per user a month |
| IT planning | No roadmap | Quarterly reviews and a clear IT plan |
| Visibility | Little or no reporting | Full reporting and visibility |
| Helpdesk | Often outsourced overseas | UK-based local team, no offshore outsourcing |
Proactive IT support for Crawley, Gatwick and West Sussex businesses.
HOW THE SWITCH WORKS
From first call to fully supported in about three weeks
Moving IT provider sounds disruptive. In practice most of the work is ours: we deal with your outgoing provider, document everything and switch you over without downtime for your team. Larger setups can take longer, and we agree the timing with you before anything starts. See every step of switching IT provider.
01
Free review, fixed price
Before you sign: a 30-minute review with a senior engineer, then one monthly price in writing. No obligation, and nothing changes until you say so.
02
Discovery
Week 1: we document your Microsoft 365, identity, devices, network, remote access and suppliers, so nothing about your setup is left to memory.
03
Secure handover
Week 2: we handle the handover with your outgoing provider and introduce the named engineers who will look after you from now on.
04
Live and proactive
Week 3 onward: monitoring goes live, security baselines are hardened and your first quarterly review is booked. Engineers come to Crawley when needed.
MINI CASE STUDY
A 23-user service firm in Crawley town centre
A 23-user service business in Crawley town centre came to ATS after ongoing problems with a previous IT supplier: delayed responses and no proactive management. ATS put a strict SLA in place, alongside ongoing managed IT support and cyber security.
Before ATS
- IT supplier issues
- Delayed responses
- No proactive management
After ATS
- Strict SLA in place
- Ongoing managed IT support
- Ongoing cyber security
- Less downtime and quicker response times
A full IT overhaul for a luxury Chichester jeweller
A dated IT setup during a full shop refit, with ageing hardware, an unreliable network and cyber security that needed bringing up to standard.
- New server cabinet and upgraded hardware installed
- A fast, reliable mesh network across the store
- Strengthened cyber security across the business
- IT delivered around the shop refit with minimal disruption
FullIT overhaul
ChichesterLuxury jeweller
Bringing a property developer’s IT under one roof
A slow, unproductive previous provider and IT spread across multiple suppliers, with no single point of accountability.
- All IT, phones and connectivity under one provider
- Microsoft 365, cyber security and backup in place
- Fewer tickets and noticeably less downtime
- Cost savings from consolidating suppliers
100%Microsoft 365 adoption
1provider for IT, phones and connectivity
Full-property WiFi, VoIP and security for a historic Arundel hotel
Thick stone walls and listed-building status blocked WiFi across a busy 37-room hotel, with dated hardware and a history of cyber attacks.
- Full-property and garden WiFi installed
- VoIP handsets in every room, bar and reception
- 24/7 monitored security, cyber-crime free since 2019
- Every device proactively monitored
100%WiFi coverage
GDPRCompliant
100+
Businesses supported
<15 min
Average ticket pickup
2015
Established
WHY CRAWLEY BUSINESSES CHOOSE ATS
Why Crawley businesses switch to ATS
Most Crawley businesses that move to us are not chasing anything exotic. They want IT that works and a provider that answers, whether they run from Manor Royal, the town centre or an airport-linked site near Gatwick. The call usually comes when:
- Their provider takes too long to respond
- Each site is set up differently
- Staff work across sites, shifts and home
- A customer contract asks for Cyber Essentials
- They have outgrown a one-person IT setup
- They want engineers they know by name
If any of these sound familiar, moving is smoother than most people expect: the switch takes about three weeks and is planned so your team keeps working throughout.
Book a free IT reviewPredictable support, well-run Microsoft 365 and straight strategic advice, from senior engineers who understand how Crawley businesses operate.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
Calls are answered by our own engineers, and logged tickets are picked up in under 15 minutes on average.
Long-term relationships
Clients stay with us for years because the operating model works.
Your Crawley IT team
The people who pick up the phone.
No call centre and no outsourcing. When a Crawley business calls ATS, it speaks to one of us: the same small team, every time, who get to know your business and your setup. Tap a photo to meet them, or read more about the team.
- On site in Crawley when neededEngineers travel up from our Arundel base for hands-on work at Manor Royal, around Gatwick and across the town.
- Remote first, so you are not kept waitingMost fixes happen remotely within minutes, and a visit is booked only when a problem needs hands on.
- Named engineersThe people who answer your calls are the people who know your systems.
Leads ATS, with over 12 years in IT services and a focus on trusted, long-term client relationships.Jake BoaseDirector 
Over 10 years in IT infrastructure, overseeing technical delivery, security and reliability.Matthew JonesSoftware Developer and Infrastructure 
Day-to-day support, troubleshooting and proactive maintenance that keep client systems running smoothly.Tobias GillottIT Engineer 
Hands-on support for business IT systems, fixing issues and keeping day-to-day operations reliable.Jamie WoodIT Engineer 
Proactive support and troubleshooting that keep systems secure, efficient and easy to use.Alex LeonardIT Engineer 
Responsive support, system maintenance and practical fixes that keep client IT running reliably.Sarah AttworthIT Engineer
IT support pricing in Crawley
Clear prices, published up front.
Two packages for Crawley businesses, billed per user, per month. Support is not metered, so nobody thinks twice before asking for help. Move the slider to see a starting monthly cost for your team.
Core support
£30 to £48per user, per month, plus VAT
For your team: from £600 a month
Reliable day-to-day IT without surprise bills.
- Unlimited helpdesk support
- 24/7 proactive monitoring
- Patching and endpoint protection
- Named engineers who know your setup
Most complete
Complete IT and security
£55 to £90per user, per month, plus VAT
For your team: from £1,100 a month
For businesses with compliance needs or sensitive client data.
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
Rolling annual agreement. Licences and hardware are billed separately at cost. Estimates use the starting price of each range. See exactly what is included.
LOCAL IT SERVICES CRAWLEY
IT support across Crawley, from Manor Royal to Gatwick
From offices on Manor Royal and airport-linked operators around Gatwick to multi-site SMEs in the town centre, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious Crawley businesses operate.
Most issues are resolved remotely. When something needs hands-on attention, an engineer comes to you from our Arundel office, whether you are in Three Bridges, Pound Hill or Broadfield, or just outside the town with IT support in Copthorne and Horley on the same terms as Crawley itself. For businesses near the airport, see our IT support around Gatwick.
Support is a fixed monthly price from £30 per user plus VAT, and our IT support pricing is published in full. We also look after businesses nearby in East Grinstead, Horsham and Burgess Hill, and across the county: see our IT support across Sussex.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
- Business areas
- Neighbourhoods we support
- Railway
- Manor RoyalBusiness district
- GatwickAirport and suppliers
- Town centreOffices and retail
- Three Bridges
- Northgate
- Langley Green
- Pound Hill
- Forge Wood
- Maidenbower
- Tilgate
- Southgate
- Broadfield
- Bewbush
- Ifield
- Copthorne
- Horley
Engineers come to Crawley from our Arundel office when a problem needs hands-on attention. Tap or point at a place to find it on the map.
Our office
Supporting Crawley from our Arundel office
- Office15 Old Printing House Square, Tarrant Street, Arundel BN18 9JH
- Phone01903 255 159
- Helpdesk hours9am to 5.30pm on working days
For proactive IT support in Crawley, Manor Royal and Gatwick, call our team or book a free IT review. Engineers come to you whenever a visit is needed.
Crawley IT support at a glance
| IT support in Crawley | At a glance |
|---|---|
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Response | Calls answered by our own engineers; logged tickets picked up in under 15 minutes on average |
| Offices | Arundel and Chichester, with engineers on site in Crawley when needed, 01903 255 159 |
| Established | 2015, now supporting 100+ businesses |
| Areas covered | Crawley, Manor Royal, Gatwick, Three Bridges, Pound Hill, Maidenbower, Copthorne and Horley |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Free No obligation Senior engineer 30 minutes
Start a more proactive
IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber security partner Crawley businesses rely on for the long term.
IT Support Crawley
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
Cyber Essentials Certified
Microsoft Partner
If it is urgent, call us on 01903 255 159.
FAQ
IT Support Crawley: common questions
ATS Connection provides managed IT support and IT services to businesses across Crawley, from Manor Royal and the town centre to Gatwick, Three Bridges, Pound Hill and Broadfield, and out to Copthorne and Horley. We support larger SMEs, logistics and airport-linked businesses and multi-site operations.
What IT support services does ATS provide in Crawley?
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Crawley businesses.
Does ATS support Microsoft 365?
Yes, Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Can ATS help with cyber security?
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support.
How quickly can ATS respond?
When you call, you speak to one of our own engineers. Support tickets logged by email are picked up in under 15 minutes on average, by named engineers who know your setup.
Do you offer on-site IT support in Crawley?
Yes. While most issues are resolved quickly and remotely, our engineers travel to Crawley from our Arundel base and can be on site when a problem needs hands-on attention. Whether visits are included depends on your package, and we set that out in your quote.
Do you provide managed IT services in Crawley?
Yes. With managed IT services we take ongoing responsibility for your IT for a fixed monthly fee: helpdesk, monitoring, patching, security, Microsoft 365 and backup, looked after by named engineers who know your setup. Core support starts at £30 per user per month plus VAT. See what is included on our managed IT services page.
Do you provide IT support at Manor Royal, Gatwick and Horley?
Yes. We support offices on Manor Royal, airport-linked businesses around Gatwick and firms in Horley, including multi-site and shift-based teams, and we can help with Cyber Essentials when a customer contract asks for it. See our IT support around Gatwick page for more on the airport area.
Does ATS support hybrid teams?
Yes. Hybrid working is built into how we design support: secure devices, well-governed Microsoft 365 and a consistent experience wherever your team works.
What businesses does ATS work with?
We support professional services firms, SMEs and growing businesses across Crawley, West Sussex and the wider UK, from small teams upwards.
How much does IT support cost in Crawley?
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your team size, systems and the level of security you need. Our IT support pricing page sets out what each package includes.
What are your support hours?
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Which areas around Crawley do you cover?
We support businesses across Crawley and the surrounding area, including Manor Royal, Gatwick, Three Bridges, Broadfield, Southgate, Ifield, Pound Hill, Maidenbower, Copthorne and Horley, as well as nearby Horsham and Burgess Hill. Most support is delivered remotely, with engineers on site when a problem needs hands-on attention.
Can you take over from our current IT company?
Yes. We manage the handover from your existing provider, document your systems and run a planned transition so your team can keep working throughout.
How long does it take to switch to ATS from our current IT company?
About three weeks for a typical setup. Week 1 is discovery and documentation, week 2 is the handover with your outgoing provider, and from week 3 monitoring is live and your team is fully supported. Larger setups can take longer, and we agree the timing before anything starts. See how switching IT provider works.
Do you support Apple Macs as well as Windows?
Yes. We support mixed environments, including Macs, Windows PCs and mobile devices, all managed and secured centrally.
Can you help us achieve Cyber Essentials?
Yes. We help Crawley businesses prepare for and pass Cyber Essentials and Cyber Essentials Plus, and we can put the underlying protections in place as part of your support.
Can you support multi-site businesses?
Yes. We support businesses running from several sites, with staff in the office, at home and on the move, all under one accountable contract.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
