Helpdesk open 9am to 5.30pm, Monday to Friday
IT Support Gatwick, without the call centre.
ATS Connection provides IT support, managed IT services and cyber security for businesses around Gatwick, from Horley and City Place to Manor Royal in Crawley. When you call, one of our own engineers picks up, already knows your setup and gets it fixed, usually remotely, or on site when it needs hands on.
When you call, you get one of us.The same small team, every time. No call centre.
- Own engineersCalls answered by our team, not a call centre
- <15 minAverage pickup on logged support tickets
- From £30Per user per month, ex VAT, published in full
Why firms near Gatwick move to ATS
Around Gatwick, the working day rarely stops at half five. Shifts change, freight keeps moving and a locked account at the start of a shift holds everyone up. You need IT that keeps up: one team that picks up the phone, already knows your setup and fixes problems before they reach your desk.
How support works
One call. One team. Sorted.
Good IT support should feel like nothing happened. Here is what actually happens when someone in your office near Gatwick has a problem.
You call. We answer.
No queue, no call centre and no ticket number read back to you. One of our own engineers picks up, from 9am to 5.30pm on working days, with urgent out-of-hours support when you need it.
We already know your setup.
Your devices, Microsoft 365 tenant, lines and suppliers are documented, so nobody explains anything twice. Prefer email? Logged tickets are picked up in under 15 minutes on average.
Fixed, usually remotely.
Most problems are solved over a secure remote session while you carry on working. Monitoring runs around the clock, so plenty are caught before anyone notices.
On site around Gatwick when it needs hands on.
An office move, a network install or a hardware fault: an engineer comes to you in Horley, Crawley or the business parks around the airport. Day-to-day support stays remote, which is how it stays fast and fixed price.
IT services for businesses around Gatwick
Managed IT services, under one roof.
Day-to-day support, cyber security, Microsoft 365, backup, phones and connectivity, run by one accountable team. If you would rather hand IT over completely, see how our outsourced IT support works.
Managed IT support
Unlimited helpdesk for your whole team, proactive monitoring around the clock, and onboarding, offboarding and device management handled for you.
Explore managed IT supportCyber security
Layered protection across devices, identity and email: EDR, MFA, email filtering, staff awareness training and Cyber Essentials support. We hold Cyber Essentials ourselves.
- EDR
- MFA
- Email security
- Cyber Essentials
Microsoft 365
Teams, SharePoint, Exchange and Entra ID set up properly, licensed sensibly and kept secure, by a Microsoft Partner. We look after Google Workspace too.
Explore Microsoft 365Phones and connectivity
Business broadband, leased lines and VoIP from the same team that runs your IT, so there is one number to call when something drops.
Backup and recovery
Independent Microsoft 365 and system backups, with restores tested so you know they work when it matters.
Explore backupCloud and remote working
Secure remote access, Azure and hybrid setups for teams split between home, the office and client sites.
Explore cloud servicesProof, not promises
Numbers we are happy to stand behind.
- 2015Established, supporting businesses ever since
- 100+Businesses supported across the UK
- 5.0Rating on Google, from real clients
- <15minAverage pickup on logged support tickets
Nearby case study
A 23-user service firm in Crawley: from chasing a supplier to a strict SLA
A 23-user service business in Crawley town centre, a few miles south of the airport, came to ATS after ongoing problems with its previous IT supplier: delayed responses and no proactive management. ATS put a strict SLA in place, alongside ongoing managed IT support and cyber security. The result has been less downtime and quicker responses.
See how we look after businesses across Crawley and Manor Royal. We also run IT, cyber security, phones and broadband for a 23-person law firm with offices in Brighton and London, under one contract; see how we support law firms and solicitors.
Before ATS
- Problems with the previous IT supplier
- Delayed responses
- No proactive management
With ATS
- A strict SLA in place
- Ongoing managed IT support
- Ongoing cyber security
- Less downtime and quicker responses
What clients say
Rated 5.0 on Google. In their words.
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
Trusted by businesses including
Why switch
What changes when you move to ATS.
| Topic | Typical provider | ATS Connection |
|---|---|---|
| When you call | A call centre or voicemail, then a callback | Answered by our own engineers |
| Logged tickets | Hours, and you chase them | Picked up in under 15 minutes on average |
| Who you deal with | Whoever is free | Named engineers who know your setup |
| Pricing | Revealed after a sales call, extras billed | Published, fixed per user, from £30 a month |
| Security | Antivirus and hope | Layered, Cyber Essentials aligned |
| Phones and internet | Separate suppliers to chase | One team for IT, phones and connectivity |
Thinking of moving? Here is how switching IT provider works with us, step by step.
The team
The people who pick up the phone.
No call centre and no outsourcing. When you call ATS, you speak to one of us: the same small team, every time, who get to know your business and your setup. Tap a photo to meet them, or read more about the team.
Leads ATS, with over 12 years in IT services and a focus on trusted, long-term client relationships.Jake BoaseDirector 
Over 10 years in IT infrastructure, overseeing technical delivery, security and reliability.Matthew JonesSoftware Developer and Infrastructure 
Day-to-day support, troubleshooting and proactive maintenance that keep client systems running smoothly.Tobias GillottIT Engineer 
Hands-on support for business IT systems, fixing issues and keeping day-to-day operations reliable.Jamie WoodIT Engineer 
Proactive support and troubleshooting that keep systems secure, efficient and easy to use.Alex LeonardIT Engineer 
Responsive support, system maintenance and practical fixes that keep client IT running reliably.Sarah AttworthIT Engineer
Local IT services Gatwick
IT support around Gatwick, from Horley to Manor Royal.
We provide business IT support around Gatwick from our offices in Arundel and Chichester, with remote support every working day and engineers on site when a job needs hands on. Whether you run an office at City Place, a logistics operation near the airport perimeter, a firm in Horley town centre or a business on Manor Royal, you get the same named engineers and the same response.
Our support is for offices and business sites around the airport; for help with the airport’s own systems or passenger services, contact Gatwick Airport directly. We also provide IT support in Crawley, Horsham and East Grinstead, plus business broadband, leased lines and VoIP phone systems.
- Gatwick Airport
- City Place Gatwick
- Horley
- Lowfield Heath
- Charlwood
- Hookwood
- Smallfield
- Salfords
- Copthorne
- Manor Royal
- Three Bridges
- Crawley
IT support around Gatwick at a glance
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
|---|---|
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Response | Calls answered by our own engineers; logged tickets picked up in under 15 minutes on average |
| Coverage | Gatwick and the surrounding area, including City Place, Horley, Lowfield Heath, Charlwood, Copthorne and Manor Royal in Crawley |
| Offices | Arundel and Chichester, West Sussex, with engineers on site around Gatwick when needed |
| Established | 2015, now supporting 100+ businesses |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Pricing
Clear prices, published up front.
Two packages, billed per user, per month. Support is not metered, so nobody thinks twice before asking for help.
Core support
£30 to £48per user, per month, plus VAT
For your team: from £600 a month
Reliable day-to-day IT without surprise bills.
- Unlimited helpdesk support
- 24/7 proactive monitoring
- Patching and endpoint protection
- Named engineers who know your setup
Most complete
Complete IT and security
£55 to £90per user, per month, plus VAT
For your team: from £1,100 a month
For businesses with compliance needs or sensitive client data.
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
Rolling annual agreement. Licences and hardware are billed separately at cost. Estimates use the starting price of each range. See exactly what is included.
Free No obligation Senior engineer 30 minutes
Book a free IT review for your office near Gatwick
A 30-minute review with one of our senior engineers. You get a clear view of what is working, what is at risk and what it would cost to put right. No hard sell.
- Review your devices, network and Wi-Fi
- Benchmark Microsoft 365 and security posture
- Check backup, recovery and continuity
- Leave with a clear, costed IT and security roadmap
Your review is with our own team, not a call centre.
Cyber Essentials certified
Microsoft Partner
If it is urgent, call us on 01903 255 159.
FAQ
IT Support Gatwick: common questions
What IT support do you provide for businesses around Gatwick?
Managed IT support with an unlimited helpdesk, proactive monitoring, Microsoft 365 and Google Workspace management, cyber security, backup and recovery, device management, cloud and remote working, plus business broadband, leased lines and VoIP. It all comes from one team, so there is one number to call for everything.
How much does IT support near Gatwick cost?
Support is a fixed monthly price per user. Core support is £30 to £48 per user per month and Complete IT and security is £55 to £90, both plus VAT on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. Our IT support pricing page has the full breakdown.
How quickly can ATS respond?
When you call, you speak to one of our own engineers. Support tickets logged by email are picked up in under 15 minutes on average, by named engineers who know your setup.
Do you provide managed IT services near Gatwick?
Yes. With managed IT services we take ongoing responsibility for your IT for a fixed monthly fee: helpdesk, monitoring, patching, security, Microsoft 365 and backup, looked after by named engineers who know your setup. Core support starts at £30 per user per month plus VAT. See what is included on our managed IT services page.
Are you based at Gatwick?
No. We are an IT company based in Arundel and Chichester, West Sussex, supporting businesses around Gatwick, in Horley and Crawley and across the South East since 2015. Day-to-day support is remote, so you get the same named engineers and the same response wherever you are, and we come on site when something needs hands on.
Do you provide on-site IT support near Gatwick?
Yes. Most issues are fixed remotely, and when something needs hands on, such as an office move, a network install or a hardware fault, an engineer comes to you in Horley, at City Place or elsewhere around the airport. Visits are arranged with you in advance, and your quote sets out whether they are included in your package.
Do you cover Horley as well as Gatwick?
Yes. Businesses in Horley get exactly the same service: the same named engineers, the same published pricing and the same response. We also cover Charlwood, Smallfield, Salfords, Copthorne and Crawley, including Manor Royal.
Is this Gatwick Airport’s IT helpdesk?
No. ATS Connection is an independent IT support company for businesses. If you need help with the airport’s own systems or passenger services, please contact Gatwick Airport directly.
What are your support hours?
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock, which suits teams on early starts and shifts.
Can you support businesses with more than one site?
Yes. One of our clients is a 23-person law firm with offices in Brighton and London. We run its IT, cyber security, VoIP and broadband under one contract, with both offices held to the same standard and connected as one phone system.
Can you take over from our current IT provider?
Yes. We run a structured handover: documentation, admin access, knowledge transfer and a settling-in period, so your team is not left without support at any point. Here is how switching IT provider works.
Do you help with Cyber Essentials?
Yes. We are Cyber Essentials certified ourselves and help businesses around Gatwick prepare for and pass certification, which customers and supply chains increasingly ask for. Our Cyber Essentials guide explains what is involved.
Can you supply our phones and internet too?
Yes. We provide VoIP phone systems, business broadband and leased lines for offices around Gatwick, managed by the same team that looks after your IT.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
