Managed IT Support & Cyber Security for Estate Agents

Modern estate agencies need more than a helpdesk. They need a managed partner who governs Microsoft 365, runs resilient VoIP and Teams Phone, layers cyber security, maintains tested backups, supports secure remote access for hybrid negotiators and provides senior strategic input. Reactive break-fix is no longer enough: agencies that rely on phone calls, vendor enquiries and CRM uptime can’t afford queue-based support.

Start with the fundamentals: MFA on every account, managed endpoint protection (EDR), Conditional Access, advanced email defence, and Cyber Essentials alignment. Layer in independent Microsoft 365 backup, security awareness training and continuous monitoring. The biggest threats facing estate agents are phishing, conveyancing fraud, deposit redirection and account takeover, and all are mitigated by a properly designed, layered security programme.

Microsoft 365 holds your vendor data, applicant correspondence, contracts, valuations and internal IP, making it the highest-value target in your business. Default tenant settings are not secure or audit-ready: legacy authentication is often enabled, SharePoint is over-shared, guest access is uncontrolled and there is no third-party backup. A properly governed tenant with MFA, Conditional Access, retention, DLP and independent backup dramatically reduces the risk of email compromise, fraud and data loss.

Our average response time is under 15 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers, and the majority are handled remotely without a negotiator ever needing to leave their desk. Critical incidents, including suspected breaches and full VoIP outages, are escalated immediately under documented major-incident procedures.

We typically recommend cloud-hosted VoIP or Microsoft Teams Phone, designed with resilient call routing, hunt groups for branches, call recording, failover and number portability. The right platform makes it possible to handle high call volumes across branches, route enquiries intelligently, support hybrid negotiators and never miss a vendor call, with full visibility and reporting for branch managers and directors.

Continuity for an agency means more than a backup file. It means independent, immutable backup of Microsoft 365 and on-prem systems, rehearsed recovery scenarios, redundant VoIP and internet, secure device management and a clear plan for what happens if a branch or a key system is unavailable. ATS builds and tests this as part of the managed service so leadership can answer continuity questions with confidence.

Yes. We support agencies operating fully remotely, hybrid or across multiple branches, using Intune-managed devices, Conditional Access, modern VoIP and secure remote access. Whether negotiators are in a branch, at home or out on viewings, we engineer the environment for consistent performance, security and auditability.

Yes. ATS is based in Arundel and supports agencies across Sussex, Surrey, Hampshire and London on-site, with managed IT and cyber security delivered to estate agency businesses throughout the UK using secure remote tooling. On-site engineering visits are scheduled where they add real value: for branch openings, hardware rollouts or critical incidents.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your team size, number of branches and the level of security you need. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

Lloyds Bank reported that conveyancing scams among its customers rose by 29% in 2023, with an average of around £47,000 stolen per victim, and that they typically start when a solicitor’s or homebuyer’s email account is hacked. An agency mailbox sits in the middle of those conversations. We enforce MFA, Conditional Access and DMARC, turn on impersonation protection, alert on suspicious mailbox forwarding rules, and help you put a verbal callback check in place before anyone acts on new bank details.

Yes, in the way that matters day to day: the PCs, laptops, Microsoft 365, phones, network, remote access and backups that your property software and portal feeds depend on. For problems inside the application itself, we work directly with your software supplier, so your negotiators are not left chasing two companies.

Yes. Estate agency businesses must register with HMRC under the Money Laundering Regulations, and trading while unregistered is a criminal offence. The ID checks and due diligence records that come with it are sensitive, so we help you store them in Microsoft 365 with access limited to the people who need them, MFA on every account, and backups you can restore.

We run a structured transition including documentation, knowledge transfer and a stabilisation period, planned so your branches can keep working throughout.