IT Support Horsham & surrounding areas
Managed IT Support for Businesses in Horsham
ATS Connection provides proactive managed IT support, cyber security and Microsoft 365 services for businesses across Horsham, the surrounding West Sussex business parks and the wider region , helping teams stay secure, productive and operationally resilient.
Tenant · Policies · AccessMicrosoft 365 governance
Intune · EndpointsDevice management
300+
Horsham & UK businesses supported
< 12 min
Average support response
94%
First-contact resolution
20+ yrs
Operational IT experience
LOCAL POSITIONING
A proactive IT partner for
Horsham businesses
We support professional services, financial firms, larger SMEs and growth-focused organisations across Horsham and the surrounding West Sussex area with managed IT support designed around how their operations actually run.
Our work is built on long-term partnerships, named engineers and clear accountability, the kind of structured, strategic IT relationship most Horsham businesses say they have been looking for.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
THE REALITY
Where IT quietly creates operational friction
For most Horsham businesses, IT problems rarely start with one major outage. They build quietly through reactive support, inconsistent Microsoft 365 management, unmanaged devices, backup uncertainty, cyber security gaps and poor day-to-day visibility.
Reactive support & recurring issues
Weak onboarding / offboarding
Unmanaged devices
Cyber security gaps
Connectivity instability
Supplier fragmentation
Backup uncertainty
Poor visibility & monitoring
ITSERVICES FOR horsham BUSINESSES
Managed IT & cyber security services for businesses in Horsham
From day-to-day support to Microsoft 365, cyber security, backup and connectivity, ATS delivers the core technology services your business needs through one structured, accountable partner.
Managed IT Support
Unlimited UK helpdesk, proactive monitoring and structured support for your users, devices and wider IT estate.
24/7 Monitoring
Unlimited Helpdesk
Onboarding & Off boarding
Device Management
Cyber Security
Cyber Essentials certified protection across endpoint, identity, email, Microsoft 365 and user awareness
EDR / MDR
Cyber Essentials
Endpoint Security
Firewalls
Cloud Security
Microsoft 365
Microsoft Partner-led management of Teams, SharePoint, Exchange, OneDrive and Entra ID – secured and governed properly.
Teams
SharePoint
Licensing
Microsoft Management
VoIP & Connectivity
Business-grade broadband, leased lines, WiFi and cloud telephony designed around reliable communication.
Cloud PBX
Teams Calling
Business Broadband
Leased Lines
VoIP Telephony
Backup & Recovery
Independent Microsoft 365 and system backups with tested recovery processes and clear continuity planning.
Immutable Backup
Disaster Recovery
Microsoft 365 Backup
Yearly Retentions
Cloud Services
Secure cloud infrastructure, remote access and hybrid environments built to support modern business operations.
Azure
Remote Working
Cloud Security
Microsoft
Google Workspace
-63%
Recurring support tickets
+38%
User productivity uplift
99.9%
Service availability target
BUSINESS OUTCOMES
IT support that helps businesses run properly
We measure success operationally. Calmer days, fewer surprises and systems that scale with the business.
- Calmer, more predictable day-to-day operations
- Fewer disruptions and recurring issues
- Productive teams across office and hybrid
- Secure Microsoft 365 and remote working
- Faster issue resolution and clearer ownership
- Improved operational consistency at scale
OUR OPERATING MODEL
A structured operating model, not reactive IT support
Every Horsham business we partner with follows the same calm, structured operating model, designed to remove operational risk and friction, not introduce it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, networks, remote access and supplier landscape across your Horsham environment.
02
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting day-to-day operations.
03
Support & monitor
Named UK engineers, structured response SLAs and unlimited support across your team, onsite in Horsham when needed, remote the rest of the time.
04
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities aligned to your business direction.
WHY horsham businesses CHOOSES ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who genuinely understand modern education.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
11-minute average response and 98% first-contact resolution, engineered around the school day, not a queue.
Long-term relationships
Clients stay with us for years because the operating model works.
MINI CASE STUDY
A growing Horsham
professional services firm
A 120-person Horsham professional and financial services group needed a more strategic IT partner, Microsoft 365 governance was weak, identity controls were inconsistent and quarterly direction was missing. ATS introduced documented standards, hardened identity, formalised reviews and aligned IT spend to the business roadmap.
Before ATS
- Recurring support delays
- Unmanaged Microsoft 365
- Inconsistent remote working
- Recurring outages
After ATS
- Standardised systems and policies
- Secured & governed Microsoft 365
- Faster response & accountability
- Continuous monitoring in place
LOCAL IT SERVICES HAVANT
Trusted by businesses across Horsham & West Sussex
From professional and financial services firms around central Horsham, established SMEs and growth-stage businesses across the town’s business parks, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious businesses operate.
Our engineers work onsite in Horsham when needed and remotely the rest of the time, supporting hybrid teams with the same standards regardless of location. The result is consistent operational support that scales with your business.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
Free • No obligation • Senior engineer • 30 minutes
Start a more proactive IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber
security partner Horsham businesses rely on for the long term.
IT Support Horsham
- Review WiFi, devices and classroom technology
- Benchmark Microsoft 365 & safeguarding posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT Support Horsham – common
questions
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Horsham businesses.
Yes, Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support.
Our average response time is under 11 minutes, with named engineers and clear SLAs.
Yes. We provide onsite support across Horsham and West Sussex, combined with proactive remote support.
Hybrid working is built into how we design support, secure devices, Microsoft 365 governance and consistent experience wherever your team works.
Yes. We run structured transitions including documentation, knowledge transfer and a stabilisation period so you experience no operational disruption
We support professional services firms, SMEs and growing businesses, typically 20–250 users, across Horsham, West Sussex and the wider UK.
