Switching IT Provider
Switching IT provider, made simple
Switching IT providers can feel daunting, but it doesn’t have to be. Whether you’re frustrated with slow response times, outdated technology or poor service, we make the move smooth and stress-free. ATS Connection has supported businesses from Arundel since 2015 and looks after 100+ of them, with an average response under 15 minutes. We are Cyber Essentials certified and a Microsoft Partner, and our IT support pricing starts from £30 per user per month.
Smooth switch
no disruption
No hidden fees
clear pricing
Why switch
Why switch to ATS Connection
Switching providers can bring real benefits to your business. Here’s why ATS is the right choice for your next IT partner.
Transparent pricing
No hidden fees or surprise charges, just clear, competitive pricing for what you need.
Exceptional service
A named support team on 9am to 5.30pm working days, urgent out-of-hours help when you need it, and monitoring around the clock.
Reliable IT support
Reliable support that keeps your systems secure and your business running smoothly.
Proactive monitoring
We spot and fix issues before they affect your business.
Experienced team
UK-based, experienced engineers who take the time to understand your business.
Smooth transition
A proven process that moves you across with minimal disruption.
How the switch works
Switching IT provider, step by step
Our typical onboarding plan takes three weeks, with a zero downtime target. Click through each step to see what we do, what you do and what your team will actually notice.
Before you start
Check your notice period
Step 1 of 6
What we do
Help you read your current agreement for its notice period and exit terms, then plan a start date that lines up with the end of it, so support never lapses.
What you do
Find your current IT contract. Most need between 30 and 90 days notice, and some renew automatically if you miss the window.
What your team notices
Nothing. Your current provider carries on as normal.
Free, no obligation
Free 30-minute review
Step 2 of 6
What we do
A senior engineer looks at your devices, Microsoft 365, security and backups, and tells you plainly what they find.
What you do
Book a time and spend 30 minutes with us, on a call or in person.
What your team notices
Nothing.
Before you commit
One price, in writing
Step 3 of 6
What we do
Give you one fixed monthly figure in writing, not a range, plus the one-off onboarding fee, typically £500 to £2,000, so there are no surprises later.
What you do
Tell us your headcount and what you use, then decide. There is no obligation.
What your team notices
Nothing.
Week 1
Discovery and documentation
Step 4 of 6
What we do
Meet your team, audit your environment and document everything: devices, accounts, licences, backups and who holds which passwords.
What you do
Give us a main contact and approve the plan. Day-to-day work carries on.
What your team notices
Very little. Systems are audited in the background, with no disruption to day-to-day operations.
Week 2
Secure handover
Step 5 of 6
What we do
Work with your outgoing provider to collect documentation, passwords and admin access, and introduce your named ATS engineers to your users.
What you do
Give us permission to contact your current provider. You do not have to manage them yourself.
What your team notices
A short introduction to the engineers who will look after them, and one new number to call.
Week 3 onwards
Live and proactive
Step 6 of 6
What we do
Monitoring goes live, the security baseline is hardened, and your account lead schedules your first quarterly review.
What you do
Start raising support requests with us. That is it.
What your team notices
Faster answers from people who know your setup, and a plan for the problems that kept coming back.
This is our typical plan. Larger or more complex setups can take a little longer, and we agree the timing with you before anything starts.
Want the detail on contracts, notice periods and what can go wrong when a switch is rushed? Read our guide on how to switch IT support provider without the disruption.
Proven process • No obligation • No disruption
Ready to switch IT provider?
Thinking about changing your IT provider? Talk to us. Our proven process makes the move smooth, secure and stress-free.
What we’ll help you with
- A no-obligation consultation
- A full IT audit
- A secure, low-disruption transition
- Clear, transparent pricing
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By Sussex businesses
<15 min Response Target
98% issue resolution rate
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Switching IT provider: common questions
Our typical onboarding plan takes three weeks: discovery and documentation in week one, a secure handover in week two, and full live support from week three. Before that, the timing usually depends on the notice period in your current contract, and we plan the start date around it.
It should not. Our onboarding plan has a zero downtime target. The audit and documentation happen in the background, your email and files stay where they are, and the handover is planned so your team keeps working throughout.
No. With your permission we work with your outgoing provider to collect documentation, passwords and admin access. Your part is usually approving the plan and telling us who to contact.
You can still switch. If an outgoing provider is slow or unhelpful, we can rebuild the documentation, reset admin access and secure your systems ourselves. It can take a little longer, but it does not stop the move.
Monthly support is from £30 per user, excluding VAT, and there is a one-off onboarding fee, typically £500 to £2,000, which covers auditing, documenting and taking over your systems. You get one price in writing before you commit. See our IT support pricing for the full breakdown.
Ideally before your notice period ends, so the handover overlaps with your current provider and support never lapses. Most IT support contracts need between 30 and 90 days notice, so it is worth checking yours early.
