Outsourced IT Support
Outsourced IT Support for Growing Businesses
A complete IT department for a predictable monthly cost. Named engineers, a fast UK helpdesk and proactive management, without the overhead of hiring in-house.
Fully managed UK helpdeskNamed engineers · Under 15 min response
Local EngineersDedicated team
100+
Businesses supported
20+
Years of experience
98%
First-contact resolution
<15 min
Average response time
The basics
What is outsourced IT support?
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
Outsourced IT support is when you hand the running of your IT to a specialist provider, or managed service provider, instead of employing an internal IT team. For a side-by-side comparison, see our guide on in-house vs outsourced IT support, or read why businesses outsource IT support.
Rather than paying salaries, training and cover for holidays and sickness, you pay one monthly fee for a whole team of engineers, the right tools and round-the-clock monitoring. For a full breakdown, see our guide on how much outsourced IT support costs.
It is the model most small and medium businesses now use, because it gives them enterprise-grade IT and security without an enterprise budget.
WHAT ATS MANAGES
Your entire IT environment, managed as one estate
One accountable partner across four operational pillars, users, Microsoft 365, security and infrastructure, not a patchwork of tools and suppliers.
Responsive UK helpdesk
Named engineers who know your business.
Proactive monitoring
Issues spotted and fixed before they hit you.
Managed cyber security
Cyber Essentials aligned, protection built in.
Microsoft 365 management
Licences, migrations and secure configuration.
Backup & disaster recovery
Tested backups and rapid recovery plans.
Connectivity & VoIP
Reliable broadband, leased lines and telecoms.
warning signs
Signs it is time to outsource your IT
- Recurring IT problems that never get fixed
- Relying on one person or an unofficial ‘office IT person’
- Cyber security and Microsoft 365 not actively managed
- Slow, inconsistent staff onboarding and offboarding
- No IT strategy, budget or roadmap
- Downtime costing time and money
ats operating model
A structured operational model, not reactive support
Mature IT support is built on process. ATS runs your IT estate against a continuous four-stage model that balances day-to-day responsiveness with long-term improvement.
In-house IT
- One person, expensive once you add salary, training and cover
- A single point of failure
- Limited disciplines and specialisms
- Holiday and sickness gaps
Outsourced with ATS
- A whole team across helpdesk, security, cloud and strategy
- Holiday and sickness cover built in
- Broader expertise across every discipline
- Lower total cost with predictable monthly billing
For most businesses under a few hundred users, outsourcing delivers broader expertise and better resilience at a lower total cost. Larger teams often use a hybrid model.
How much does it cost?
Outsourced IT support is usually charged as a fixed monthly fee, most often per user, which makes it easy to budget and scale as you grow.
What you pay depends on the number of users, the level of cover and the security you need, but the model is designed
to be predictable, with no surprise bills. Because problems are prevented rather than fixed
after the fact, most businesses find outsourcing reduces both their IT costs and their downtime. For the full UK picture, including what ATS charges per user, see our guide to how much IT support costs.
Why ATS
Why ATS Connection?
Proactive not reactive
We fix issues before they impact your staff, not after.
Genuinely local
Named engineers, on-site when needed, across West Sussex.
Security-led
Cyber Essentials certified and a Microsoft Partner as standard.
Accountable
Fast response, high first-contact resolution and long-term partnerships.
Case study
From reactive support to operational confidence
A growing professional services firm with 65 staff across two offices was struggling with slow support, inconsistent onboarding, unmanaged devices and three separate IT and telecoms suppliers. Leadership had no visibility of risk and no strategic IT input.
- Discovery and audit completed in two weeks, with documented operational standards.
- Identity, devices and Microsoft 365 hardened, baselined and brought under one managed estate.
- Helpdesk consolidated under named UK engineers with documented runbooks and clear SLAs.
- Quarterly strategic reviews introduced, aligning IT to the firm’s growth roadmap.
<15 minaverage response
98%First-contact resolution
1 daynew starter productive
1accountable partner
We do not outsource. Every call is answered in Sussex by an engineer who already knows your network, your team and your business, because they built it with you.
Tobias Gillott
Lead Engineer · ATS Connection
Free • No obligation • Senior engineer • 30 minutes
Thinking about outsourcing your IT?
Start with a free, no-obligation review of your current setup, security and support.
We will show you exactly where the gaps and opportunities are, with a clear, costed plan.
What you’ll get from your review
- Operational and security baseline of your current environment
- Clear summary of risks, gaps and quick wins
- Recommended managed service scope and roadmap
- Transparent pricing with no obligation to proceed
If it is urgent, call us on 01903 255 159.
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By Sussex businesses
<15 min Response Target
98% issue resolution rate
Industries we support
Built for regulated and professional businesses across West Sussex.
We support financial services, solicitors and legal firms, charities, healthcare providers and small businesses that need dependable IT and strong security without an in-house team.
Accountants
Solicitors
Construction
Recruitment
Estate Agents
Charities
Architects
Small Business
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Common questions about IT support
A specialist provider runs your IT for you instead of an in-house team, covering the helpdesk, security, monitoring, Microsoft 365 and strategy for a fixed monthly fee.
Usually a fixed monthly fee, most often per user, so it is easy to budget and scales as you grow. The exact cost depends on your number of users, the level of cover and the security you need.
Yes. A good provider makes your business more secure, not less. We are Cyber Essentials certified and build managed cyber security, monitoring and staff awareness into the service as standard.
Absolutely. You keep ownership of your systems, data and decisions. We manage the day-to-day work and give you clear reporting and strategic guidance.
For most small and medium businesses the move takes a few weeks from audit to full onboarding, managed to avoid disruption.
For most businesses, yes. Outsourcing gives you a whole team, built-in cover and broader expertise for less than the cost of a single senior hire. Larger teams often use a hybrid.
