Strategic IT & Cyber Security for Care Homes

Modern care homes need more than a helpdesk. They need a managed partner who governs Microsoft 365, supports communication and collaboration systems, runs layered cyber security including resident-data protection, maintains tested backups, supports care management technology and WiFi, and provides operational leadership to care home managers and directors. Reactive break-fix support is no longer enough, CQC expectations and data-protection regulations all assume a proactive, documented operating model behind your IT.

Yes. We deliver full Microsoft 365 administration for care providers, including tenant governance, identity and Conditional Access, Teams, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or contractor accounts. We also understand care-sector compliance requirements around data protection and resident confidentiality.

Start with the controls that most reduce risk: enforce MFA on every staff and admin account, deploy managed EDR on all devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant and resident data, and align the environment with Cyber Essentials. Layer in staff awareness, a documented incident response plan and quarterly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.

Yes. We design, deploy and support site-wide WiFi and network infrastructure for care homes, including coverage for care floors, communal areas and administrative offices, resilient internet connectivity, network segmentation and continuous monitoring of WiFi and core network health. We also support VoIP and communication systems configured for care workflows.

Yes. We implement access controls, conditional access policies, device restrictions and audit trails that support safeguarding requirements. This includes filtering, identity governance, reviewable access logs and device policies that ensure only authorised staff can access sensitive resident and operational data. All changes are made with safeguarding and data-protection considerations at the forefront.

Yes. We support care providers operating across multiple homes and locations. Our infrastructure and device management scales consistently across all sites, with centralised monitoring, unified Microsoft 365 governance and a single support relationship that covers every location. This is particularly valuable for growing care groups that need standardised technology and reporting across their portfolio.

Yes. We engineer environments for consistent remote and hybrid working, secure remote access, Intune-managed devices, Teams and SharePoint structures that work the same way whether staff are in the care home, working from home, or moving between sites. This is especially important for regional managers, administrative staff and operational directors who need reliable access to systems and reporting.

Our average response time is under 11 minutes, with a target of under 30 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical incidents, including suspected breaches or major outages affecting care operations, are escalated immediately under documented major-incident procedures.