Managed VoIP & Business Telecoms
Modern VoIP & Business Telecoms for Growing Businesses
ATS Connection helps businesses modernise communications with hosted VoIP, Microsoft Teams Calling and business broadband backed by responsive UK-based support and a calm, managed approach.
CallsHosted & cloud-first
ConnectivityBusiness-grade
200+
Businesses supported
20+ yrs
Telecoms experience
UK-based
Engineers, in-house
Cloud-first
Modern systems
ATS BUsiness voip
One licence. Everything included
Unlike many business phone systems, ATS includes every feature as standard. No upgrade tiers, no hidden add-ons, no per-feature charges, one fixed monthly cost per user.
ATS Business VoIP
One user licence. One Monthly cost. Every feature included as standard, no upgrade tiers, no hidden charges.
LICENCE
PRICING
CONTRACT
Per user, all features
Single fixed monthly cost
Flexible terms available
INCLUDED AS STANDARD
- Unlimited UK Calls
- Mobile App
- Call Recording
- Real-Time Reporting
- Hot Desking
- Unlimited Concurrent Calls
- Unlimited Devices
- Smart Call Handling
- Microsoft Integration
- Self-Service Portal
- Business Continuty
- UK-Based Support
One licence. One monthly cost. No upgrade tiers, no hidden charges, no per-feature add-ons.
what ats provides
Business telecoms built for modern working
Hosted voice, collaboration and business connectivity, designed, deployed and managed under one accountable partnership.
Hosted VoIP
Cloud-based phone systems with crystal-clear calls, flexible licensing and full feature sets, without legacy on-premise hardware.
Microsoft Teams Calling
Bring PSTN calling into Teams with Direct Routing or Operator Connect. one platform for chat, meetings and voice.
Business Broadband
Fibre, FTTP and leased line connectivity engineered for business-grade reliability and SLAs.
Remote & Hybrid Working
Calls, voicemail and presence that follow your team across the office, home and the road.
Mobile Integration
Mobile apps, twinning and SIM-based options so users stay reachable on a single business identity.
Multi-site Communications
Unify branches, remote sites and home workers into one consistent voice and collaboration platform.
Softphones
Desktop and mobile softphones for users who prefer to work without a physical handset.
Handsets & devices
Curated range of business-grade IP handsets, conference units and headsets, deployed and supported by ATS.
98%
First-call resolution
<2hr
Avg. move/add/change
1
Accountable partner
business outcomes
Communications that support how your business actually works
From client calls to hybrid teams, ATS helps businesses build reliable communication systems that improve responsiveness, reduce friction and make day-to-day work easier for clients, employees and leadership alike.
Never Miss critical client calls
Intelligent call routing, group hunt, voicemail-to-email and mobile twinning ensure important calls always reach the right person.
Support office, home and mobile users
One consistent communication experience across every working location — without juggling separate systems or workarounds.
Simplify call routing and availability
Clear hunt groups, presence and out-of-hours handling so clients always get a confident, professional response.
Scale users and sites without disruption
Add new starters, offices or departments in days — not weeks — with no rip-and-replace and no surprise capital costs.
One managed communications partner
Voice, Microsoft Teams and connectivity brought together under one accountable partner — not three separate suppliers.
what ats provides
Modern communications without legacy limitations
Hosted voice, collaboration and business connectivity, designed, deployed and managed under one accountable partnership.
- Cloud-first. no legacy on-premise PBX
- Built for hybrid & multi-site teams
- Scales with your business, not against it
- Backed by UK-based engineers, not call centres
Cloud-first systems
Hosted in resilient UK data centres no on-premise PBX, no legacy upgrades, no surprise capital costs.
Hybrid working
Office, home and road users on the same platform with consistent call handling, presence and voicemail.
Operational reliability
Carrier-grade infrastructure with built-in resilience, failover routing and proactive monitoring.
Easy to scale
Add or remove users, sites and features as your business changes without ripping anything out.
Flexible communications
Voice, chat, video and SMS in one experience whether on a handset, desktop or mobile.
Security & compliance
Encrypted SIP, fraud protection and call recording aligned to your sector and regulatory needs.
Microsoft teams calling
Microsoft Teams Calling & modern collaboration
For businesses already standardised on Microsoft 365, Teams Phone is one of the most natural ways to modernise voice. ATS designs and delivers Teams Calling alongside your wider Microsoft estate, properly configured, secured and supported as part of one managed service.
- One platform for chat, meetings and voice
- Number porting handled end-to-end
- Integrated with Microsoft 365 identity
- Supported by named UK engineers
Teams phone
Make and receive PSTN calls directly inside Microsoft Teams. one app for chat, meetings, video and voice.
Hybrid work
Calls follow your users wherever they work office, home or on the road. with consistent presence and call handling.
Mobile flexibility
Native Teams mobile calling, twinning and softphone options so users stay reachable on one business identity.
Single platform
Reduce sprawl collaboration, voice, video and meetings consolidated into one secure Microsoft platform.
Productivity
Faster handoffs, integrated calendars and a familiar experience that teams already know how to use.
Direct routing & Operator Connect
We deliver Teams Calling via the right model for your tenant, contracts and call patterns not a one-size-fits-all package.
ats telecoms operating model
A fully managed telecoms experience, not just a phone bill
Most telecom providers sell you lines and disappear. ATS combines design, delivery, support and ongoing strategy into a single managed experience, with clear ownership and a calm, accountable response when something needs to change.
- Project-managed onboarding & number porting
- Proactive monitoring of voice & broadband
- Named account manager & senior engineers
- Strategic reviews, not annual surprises
Assess & Plan
We review your current system, contracts, call patterns and connectivity, then design a modern communications strategy aligned to how your business actually works.
Deploy & migrate
End-to-end project delivery; number porting, hardware configuration, Teams calling setup, broadband installation and structured user onboarding.
Support & optimise
Ongoing UK-based support, proactive monitoring of voice and connectivity, plus quick handling of moves, adds and changes.
Scale & improve
Quarterly reviews of usage, costs and call quality with strategic guidance as your team grows, opens new sites or changes how it works.
MINI CASE STUDY
Replacing a tired phone system with host VoIP & Teams Calling
A 45-user professional services firm was running on an end-of-life on-premise PBX with no remote-working support and a fragmented mobile setup. ATS designed a hosted VoIP platform with Microsoft Teams Calling, ported all numbers and migrated users in structured waves, with zero loss of inbound calls.
The result: a single modern communications platform across head office and home workers, simplified call handling, integrated mobile and one accountable UK partner managing voice, connectivity and Microsoft 365 together.
0
Calls lost during migration
1
Unified platform
100%
Hybrid-ready users
why businesses choose ats
Why businesses choose ATS for telecoms
A calm, accountable communications partner, with the
operational depth of a full managed IT provider behind every
line.
UK-based support
Real engineers in the UK, not offshore call centres, with named contracts who actually know your environment.
Proactive management
Voice quality, broadband health and tenant changes monitored proactively, not just when you raise a ticket.
Modern systems
Cloud-first hosted VoIP and Teams calling architectures. No legacy PBX maintenance baggage.
Responsive engineers
Fast triage, calm communication and clear ownership when something needs attention.
Operational reliability
Carrier-grade infrastructure, fraud protection and resilience built into every deployment.
Strategic guidance
Quarterly reviews of usage, costs and call patterns, aligned to where your business it going.
Joined-up with IT
Telecoms, Microsoft 365, security and connectivity managed under one accountable partnership.
Long-term partnerships
The majority of our clients have been with ATS for 5+ years, a relationship, not a renewal.
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Common questions about VoIP & business telecoms
Hosted VoIP (Voice over IP) is a cloud-based phone system. Calls are delivered over the internet from a resilient data centre, removing the need for an on-premise PBX. Users get the same business features, call routing, voicemail, hunt groups, call recording — without the legacy hardware.
Yes. ATS handles end-to-end VoIP and Teams Calling migrations, including discovery, design, hardware procurement, number porting and user onboarding. We sequence the move to avoid disruption and keep inbound calls flowing throughout.
Yes. We project-manage number porting from your current provider into the new platform, including geographic, non-geographic and mobile numbers where supported. Numbers stay yours.
Hosted VoIP is purpose-built for hybrid working. Users can take calls on a desk handset, desktop softphone or mobile app with consistent presence, voicemail and call routing, wherever they work.
ATS provides business-grade broadband including FTTP fibre, SoGEA and dedicated leased lines. Each connection is selected for the site, application and resilience requirements, with proper SLAs, not consumer-grade contracts.
Modern hosted VoIP, delivered on business-grade connectivity, is highly reliable, typically more so than legacy PBX hardware. ATS engineers connectivity, failover routing and mobile fallback so calls keep flowing even if a single link or site is impacted.
Yes. All ATS telecoms services include ongoing UK-based support, proactive monitoring, moves/adds/changes and quarterly reviews of usage, costs and call quality, under one named account team.
