Managed IT Support & Cyber Security for Hotels

Modern hotels need more than a helpdesk. They need a managed partner who governs Microsoft 365, supports guest WiFi and connectivity, runs layered cyber security including payment-data awareness, maintains tested backups, supports VoIP and front desk communication systems, manages devices across properties, and provides operational leadership to hotel management. Reactive break-fix support is no longer enough: guest experience, cyber resilience and operational continuity all assume a proactive, documented operating model behind your IT.

Yes. We design, deploy and support site-wide WiFi for hotels, including guest network segmentation, lobby and room coverage planning, capacity for peak check-in periods, resilient internet connectivity, and continuous monitoring of WiFi and core network health. We engineer for hospitality loads, not office loads.

Yes. We deliver full Microsoft 365 administration for hotels, including tenant governance, identity and Conditional Access, Teams, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common risks: legacy authentication, oversharing, weak guest controls and unmanaged staff accounts.

Start with the controls that most reduce risk: enforce MFA on every staff and management account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant and booking data, and align the environment with Cyber Essentials. Layer in staff awareness, a documented incident response plan and quarterly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.

Yes. We engineer environments for consistent hybrid working, secure remote access, Intune-managed devices, Teams and SharePoint structures that work the same way whether staff are on property, at head office, or working from home. This is especially important for revenue managers, marketing teams and multi-property operational directors.

Yes. We support hotel-grade VoIP and unified communications, including call routing, handsets, concierge workflows, reservations integration and front desk telephony. Hotel phones never close, so call routing is set up for nights, weekends and busy check-in times, not just office hours.

Yes. We manage front desk terminals, back-office laptops, housekeeping tablets and management devices through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for hotel staff, not constant rebuilding and reactive fixes.

Our average response time is under 15 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical incidents, including suspected breaches or major outages affecting guest experience, are escalated immediately under documented major-incident procedures.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on how many staff use email and a computer, how many properties you run and the level of security you need. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

Yes. We already work with Guestline, and we look after everything your property management system depends on day to day: the front desk PCs, network, internet line, WiFi, phones and backups, along with your EPOS and card terminals. For problems inside the application itself, we work directly with Guestline or whichever supplier provides your system, so your team is not left chasing two companies.

Any business that takes card payments is expected to comply with PCI DSS, the card industry’s security standard, and your payment provider will usually ask you to confirm it each year. The current version is 4.0.1, and its newer requirements became mandatory on 31 March 2025. We look after the parts that sit in your IT: keeping card terminals on a separate network from guest WiFi, MFA, patching, endpoint security and controlled access to systems.

Yes. We set up accounts for new starters and switch off leavers promptly when you tell us, so former staff do not keep access to email, booking systems or shared files. Where possible we replace shared logins with individual accounts, which makes it clear who did what.

Yes. We are based in Arundel and Chichester, work on site across Sussex, Surrey, Hampshire and London, and support hotels anywhere in the UK remotely. The Norfolk Arms Hotel, one of our clients, is just down the road from our Arundel office.