Your average office life, 9-5 structure has been shaken over the last few years with millennials and Gen Z demanding more flexibility and a better work life balance. The pandemic has certainly added to this shake up, since we’ve been forced to adapt, with evidence showing that a flexible work approach is achievable. But where […]
Work from home – work from anywhere Read More »
Security at work has always been essential in every business, especially when it comes to staying safe online, but how does that work now that many of us are working remotely? Unfortunately, the freedom of working from home, or anywhere outside of the office, does increase the need to be vigilant around cyber security. This
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COVID-19 restrictions have resulted in many businesses experiencing an influx of inbound calls. Whether it’s rearranging bookings, making appointments, or general customer support requests, keeping your customers happy is essential. Call Queue My call queuing feature means callers can be placed in a queue in the event that all of your team are busy. You can enable comfort
Dealing with an influx of calls Read More »
First of all, it’s fundamental that you have the right internet connection. Most businesses depend on the internet to operate, so think about what would happen to productivity if your connection couldn’t cope with what you’re trying to achieve. Ensuring seamless communication with your colleagues and customers is also essential when working from home. Just
Top tips on keeping motivated while working from home Read More »
Customer service is at the heart of any business and that definitely hasn’t changed during the pandemic. In fact, we believe the importance of customer service has only increased. For many organisations, especially those who have had to close during the pandemic, the prospect of gaining new customers has been near impossible, meaning retention has
Customer service in a pandemic Read More »
What does it mean to keep a VoIP telephone service safe? Safety and security mean two things to us, our customers – connection safety and the safety of customer data/usage. Here at Arun Tech Support, we want our customers to feel confident we are giving our clients an extremely reliable and robust service. That means
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The benefits of a VOIP phone sytem over traditional phone systems are drastic. Near enough every business will greatly benefit from implementing this communication technology. We have compiled 12 benefits from using a VoIP set up below: 1. Lower costs One of the main reasons businesses transfer over to a VoIP system is the savings
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