VoIP stands for Voice over Internet Protocol. In plain English, it means making phone calls over the internet instead of a traditional phone line. If you have used WhatsApp calling, Microsoft Teams or FaceTime, you have already used VoIP. Business VoIP takes the same idea and turns it into a full, reliable phone system for your company.
What is VoIP?
So what is VoIP? In short, VoIP means making phone calls over the internet instead of over a traditional phone line, and it is now how most UK businesses make and take their calls. For the technical background there is a helpful overview of Voice over IP.
With the old analogue network being switched off, VoIP is now how UK businesses make and receive calls. Here is how it works, what it costs you to run, and why it is a big upgrade on a traditional line.
How does VoIP work?
Instead of sending your voice down a copper wire, VoIP converts it into digital data and sends it over your internet connection to a hosted phone system in the cloud. That system handles your calls, your numbers and all the clever features, then connects to the wider phone network so you can still call any landline or mobile. You can use a desk handset, a computer, or a mobile app, and it all works as one system.
The benefits of VoIP for business
- Lower cost: no line rental, and calls are often included, so most businesses save money.
- Work anywhere: your office number rings on your laptop or phone whether you are at your desk, at home or on the move.
- Powerful features: call recording, auto-attendant menus, voicemail to email, hold music, call queues and reporting come as standard.
- Easy to scale: add or remove users in minutes as your team changes.
- One system across sites: every office and home worker sits on the same phone system.
VoIP versus a traditional landline
A traditional line ties a number to a physical socket and charges you line rental for the privilege. VoIP frees the number from the wire, so your team can answer the same number from anywhere, and you gain features a copper line could never offer. With the analogue network being switched off, VoIP is also the natural replacement rather than an optional upgrade.
Is VoIP reliable?
Yes, when it is set up properly. Delivered over a solid business broadband connection such as SoGEA or full fibre, modern VoIP is stable and clear, and it comes with failover options so calls can automatically divert to mobiles if your internet ever drops. Reliability comes down to getting the connectivity right underneath it, which is where a good provider earns their keep.
What do you need to get started?
- A reliable broadband connection.
- VoIP handsets, or just the app on your computers and mobiles.
- A hosted phone system, set up with your numbers, menus and users.
- Your existing numbers ported across so nothing changes for your customers.
If you need new numbers as well, we can help you choose the right ones, including local, national and freephone, on our business phone numbers page.
How ATS Connection can help
We design, install and support VoIP phone systems for businesses across West Sussex, handled end to end. We sort the broadband, port your numbers, set the system up around how your team actually works, and support it afterwards. Get a quote or call 01903 255 159.
Frequently asked questions
What does VoIP stand for?
VoIP stands for Voice over Internet Protocol. It means making phone calls over the internet instead of a traditional analogue phone line.
Is VoIP cheaper than a normal phone line?
For most businesses, yes. There is no separate line rental, calls are often included, and one system covers every user, which usually reduces the overall bill.
Can I keep my existing phone number with VoIP?
Yes. Existing numbers can be ported to a VoIP system, so your customers see no change.
Do I need special phones for VoIP?
Not necessarily. You can use VoIP handsets, or simply an app on your computer or mobile. Many existing phones can also be adapted.
Is VoIP reliable enough for a business?
Yes. Over business grade broadband it is reliable and clear, and it includes failover so calls can divert to mobiles if your connection ever drops.