Case Study
How ATS brought Northgate Properties’ IT under one roof
Northgate Properties is a Chichester-based land promotion, development and planning specialist, delivering residential and commercial property across the South of England. With a busy six-person team, they had outgrown a previous IT provider that was slow and unproductive. ATS Connection brought their entire IT under one roof, managed IT support, cyber security, Microsoft 365, backup, broadband and VoIP, delivered by one accountable local partner.
THE CHALLENGE
Northgate’s previous IT company was slow to respond and holding the team back rather than helping them work productively. With support, phones and connectivity spread across different suppliers, there was no single point of accountability, and the business wanted a modern, proactive partner that simply kept things running.
WHAT ATS DID
ATS brought Northgate’s entire IT estate under one roof. We took on proactive managed IT support, layered cyber security, Microsoft 365 management, backup and disaster recovery, business broadband and hosted VoIP, so everything, from a laptop issue to the phone system, is handled by one accountable local team.
THE RESULT
Northgate now runs on a modern, reliable setup with one number to call for anything. Support tickets and downtime have dropped, consolidating suppliers has delivered cost savings, and continuity is assured through proper backup and disaster recovery, freeing the team to focus on their projects.
< 15 min
Average response time
Zero
Downtime
6
Users fully supported
100%
Backed up and recoverable
In their words
“Since moving to ATS, everything just works. They brought all our IT, support, security, Microsoft 365, broadband and phones, under one roof, so there is one team to call for anything. They are quick to respond and we rarely have problems now. It has made running the office so much easier.”
Michelle
PA to the Director, Northgate Properties
SERVICES DELIVERED
The ATS services behind this engagement
IT Support
Proactive managed IT and helpdesk.
Cyber Security
Layered protection and monitoring.
Microsoft 365
Licensing, identity and email security.
Broadband
Ultrafast business connectivity.
VoIP
Hosted VoIP phone systems.
Backup
Backup and disaster recovery.
Free • No obligation • Senior engineer • 30 minutes
Book a Cyber Security Review
A confidential, no-obligation conversation with one of our principal engineers, focused on identifying security gaps, improving Microsoft 365 protection, reducing operational risk and strengthening business continuity.
What you will get from your review
- Identify critical security gaps
- Improve Microsoft 365 protection
- Reduce operational & ransomware risk
- Map a clear, costed cyber roadmap
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
