Trusted Managed IT & Cyber Security Partner • Sussex
Strategic IT & Cyber Security for Veterinary Practices
ATS Connection provides proactive managed IT support, cyber security and Microsoft 365 services for veterinary practices and clinics, helping teams improve operational reliability, communication, cyber resilience and day-to-day support across clinical, administrative and hybrid environments. We also support healthcare practices and nurseries.
Microsoft 365 governance
Identity & tenant managed
Secure remote access
MFA & Conditional Access
2000+
Devices managed across UK clients
15 min
Average response time
20+ yrs
Combined team experience
98%
First-contact resolution
Our positioning
A proactive IT partner for modern veterinary practices
Modern veterinary practices and clinics run on technology that quietly supports clinical workflows, client communication and operational continuity every hour of the day. We partner with practice owners, principals and practice managers to build environments that are stable, secure and well-governed, not constantly disrupted by reactive IT.
Our role is consultative and long-term: hardened Microsoft 365, dependable practice management system access, resilient connectivity, managed devices and a support model that flexes around the rhythm of a busy clinic rather than against it.
Operational reliability
Clinical systems, connectivity and Microsoft 365 engineered to behave consistently, consult after consult, day after day.
Reliability-focused support
Every change, identity and device decision is reviewed through an operational continuity lens, not a purely technical one.
Strategic, long-term partnership
Quarterly reviews with practice leadership, multi-year infrastructure roadmaps and budget guidance aligned to how the practice is growing.
The reality in most practices
Where IT quietly impacts responsiveness, operations and client trust
Most practices we meet aren’t looking for cheaper IT. They’re looking for a partner that quietly removes the operational drag, slow PMS access, unreliable connectivity, ungoverned Microsoft 365 tenants and reactive support that only appears once something has already disrupted the day.
Practical IT support for veterinary practices isn’t about adding complexity. It’s about creating stable, secure and responsive environments that support both operational teams and client experience.
Practice management systems access
Slow, unreliable or unstable access to core PMS platforms that quietly disrupts consults and reception.
Microsoft 365 governance
Default tenants with over-shared mailboxes, legacy auth and unmanaged accounts left behind by staff turnover.
VoIP & communication systems
Dropped calls, queue mismanagement and weak failover that erode client trust at the busiest moments.
Cyber security & phishing
Veterinary practices are increasingly targeted, inboxes, finance and admin accounts need proper layered defense.
Device lifecycle management
Ageing PCs and laptops with no clear refresh plan, inconsistent imaging and unmanaged endpoints.
Hybrid & remote working
Inconsistent device experience between the practice, home consults and out-of-hours cover.
What’s included
A complete managed service for your veterinary practice, under one accountable partner
One structured monthly service designed to keep veterinary teams connected, productive and protected.
Unlimited UK helpdesk
Senior engineers covering remote and on-site support for clinical, reception and management teams, built around the rhythm of the practice day.
VoIP & communication support
Cloud VoIP, call queues, hunt groups and reliable communication for reception, on-call and out-of-hours scenarios.
Backup & recovery
Independent backup of Microsoft 365 and on-prem systems with rehearsed restores, beyond Microsoft’s native retention.
Microsoft 365 administration
Tenant governance, licensing, Teams, SharePoint, Exchange and OneDrive, administered end-to-end with identity and access controls.
24/7 environment monitoring
Servers, networks, endpoints and Microsoft 365 health watched continuously by our operations team.
Hybrid working support
Secure remote access, VPN, Conditional Access and consistent device experience between practice, home and multi-site working.
Device management
Intune-based provisioning, encryption, policy enforcement and a clear lifecycle plan across desktops, laptops and shared workstations.
Managed endpoint security
EDR / MDR across all devices and servers, with active threat hunting and rapid response to suspicious activity.
Cyber security operations
MFA, Conditional Access, phishing defense, DLP and Cyber Essentials alignment as a continuous service.
Business outcomes
IT support that helps veterinary practices operate properly
We measure success the way practices actually feel it, fewer disruptions during consults, more reliable communication with clients, stable remote access and a more responsive partner standing behind it all.
Fewer
operational disruptions
Faster
support response
Reliable
communication systems
Stable
remote & hybrid access
Stronger
cyber posture
Clear
operational visibility
our operating model
A premium managed IT partner, not just a support number.
Supporting growing Sussex businesses since 2015, with senior UK engineers, modern tooling and genuine long-term partnership backed by over 20 years of combined team experience.
Access & audit
Independent review of Microsoft 365, identity, devices, practice management systems, connectivity and supplier landscape.
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting the clinical day.
Support & monitor
Named UK engineers, 24/7 monitoring, structured response SLAs and unlimited support across clinical, reception and management teams.
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities for the practice.
Why veterinary practices choose ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who understand modern veterinary operations.
UK-based engineers
All engineering in-house, in the UK, with genuine fluency in how busy veterinary practices actually operate.
Microsoft 365 expertise
Deep operational experience with Microsoft 365 tenants, Teams and SharePoint governance for practices holding client and clinical data.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware support
Every access, identity and device decision is reviewed through a security and continuity lens.
Long-term patnerships
Most of our clients have been with ATS for many years, a partnership, not a renewal cycle.
Named contacts
A small, consistent engineering team that knows your practice, your partners and your day-to-day reality.
Mini case study
From reactive IT to a governed, resilient veterinary environment
A growing veterinary practice approached ATS struggling with unreliable remote access, ageing devices, reactive support and a Microsoft 365 environment that had quietly grown beyond its original design, alongside intermittent communication issues affecting client bookings.
BEFORE ATS
- Unreliable remote access for on-call vets
- Ageing devices & inconsistent imaging
- Ungoverned Microsoft 365 tenant
- Reactive support with no leadership visibility
WHAT ATS IMPLEMENTED
- Improved infrastructure visibility across sites
- Standardised Microsoft 365 governance
- Proactive monitoring & managed endpoints
- Quarterly practice-level partnership reviews
Operational outcomes
-64%
Operational IT disruptions
Stable
Remote & on-call access
Governed
Microsoft 365 tenant
Within a single quarter, day-to-day disruptions fell sharply, remote access for on-call vets became dependable, and practice leadership gained a clear, reportable view of IT and cyber posture for the first time.
Free • No obligation • Senior engineer • 30 minutes
Book a Free IT & Cyber Risk Review
A strategic 30-minute review with one of our senior engineers,
designed to expose what reactive IT is really costing your business and
exactly where to improve.
What you’ll get
- Identify hidden cyber security risks across your
environment - Quantify downtime and inefficiencies costing your
business - Audit Microsoft 365, backups, MFA and endpoint
protection - Receive proactive recommendations from a senior UK
engineer
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
“We’ve been with ATS Connection for years and they’ve always been reliable. Fast, efficient, and they really know their stuff.”
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
“Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.”
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
“ATS Connection has been a huge help. Whenever we run into IT issues, they’re always there to resolve things quickly.”
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT & cyber questions financial firms ask us most
Practices need more than a helpdesk. Consulting rooms, diagnostics and reception all depend on systems being available during clinic hours, so you need proactive monitoring, a properly governed Microsoft 365 tenant, resilient connectivity, tested backups and cyber security appropriate to holding client and payment data. ATS provides that as one managed service with named engineers who understand a practice cannot simply stop and wait.
Yes. We support the infrastructure your practice management system depends on, servers, networking, workstations, backups and connectivity, and work alongside your PMS vendor when an issue sits with the application itself. That means one place to call when something breaks, rather than being passed between your software provider and your IT.
Yes. We support practices running across several branches, with consistent device management, secure access to shared records between sites, resilient connectivity at each location and one accountable partner for all of it rather than a different arrangement per branch.
Start with the basics done properly: MFA on every account, managed endpoint protection, Conditional Access, independent backup of Microsoft 365, and staff awareness training. Practices hold client contact details, payment information and clinical records, which makes them a target. ATS is Cyber Essentials certified and applies the same standards to the practices we manage.
Yes. Digital imaging generates large files that need reliable storage, fast local networking and a backup strategy that actually accounts for them. We design and manage the network and storage those systems depend on, and make sure imaging data is included in backup and recovery testing rather than assumed.
Yes. We survey, install and manage practice networks, including reliable coverage across consulting rooms, kennels, theatre and reception, separate guest access for clients, and connectivity resilient enough that a single line fault does not stop the practice working.
Support hours and escalation are agreed as part of your service. Critical incidents follow a documented major-incident process. If your practice runs out-of-hours or emergency provision, tell us and we will scope cover around how the practice actually operates rather than a standard nine to five.
Our average response time is under 15 minutes across all support channels, with 98% of issues resolved on first contact by UK-based engineers. Most are handled remotely, and on-site visits are scheduled where they add real value. Critical incidents, including suspected breaches or major outages, are escalated immediately under documented major-incident procedures.
