IT Support for Solicitors

We ensure your IT infrastructure meets Paragraph 7.1(c) requirements of the SRA Code of Conduct. This includes implementing appropriate security measures for client confidentiality, maintaining audit trails, providing encrypted communications, delivering staff training on information security, and documenting your security policies and procedures. We also provide evidence of compliance for SRA assessments or client due diligence requests.

We have established incident response procedures specifically for legal practices. Our team will immediately contain the breach, assess the extent of any data compromise, preserve evidence for investigation, document the incident timeline, and support you in meeting SRA reporting obligations and notifying affected clients if required. We also help with cyber insurance claims and implementing measures to prevent recurrence.

Yes. We support all major legal practice management systems including LEAP, Proclaim, Clio, Eclipse, and other case management platforms. Our team ensures these systems are properly configured, regularly backed up, securely accessible, and integrated with your wider IT infrastructure. We also provide user support and troubleshooting for fee earners when they need assistance.

We guarantee a 30-minute average response time for all support requests during business hours (8am-6pm, Monday-Friday). For critical issues affecting multiple users or time-sensitive matters, we often respond within 10-15 minutes. Same-day on-site support is available across West Sussex when remote resolution isn’t possible. Out-of-hours emergency support is included for urgent situations that could impact client service or court deadlines.

We implement encrypted email solutions that protect privileged communications between solicitors and clients. This includes end-to-end encryption for sensitive emails, secure file sharing portals for large documents, protection against phishing and business email compromise, digital signatures for document authenticity, and compliance with SRA guidance on email security. Standard email is not sufficient for solicitor-client communications containing privileged or confidential information.

Yes, in many cases. Our Cyber Essentials certification and comprehensive security measures help you meet cyber insurance policy requirements. Insurers increasingly require specific IT security controls, and demonstrating these through our managed services can lead to lower premiums, reduced excess amounts, and better policy terms. We can provide documentation of your security measures for your insurance broker or underwriter.

We maintain strict confidentiality between all clients. Our systems are designed to ensure complete separation of client data, and our team members are trained in professional confidentiality obligations. We can provide conflict checking procedures and confidentiality agreements if required for your client due diligence processes. No information about your practice or clients is ever shared with any other client.

We make switching IT providers straightforward and stress-free. Our onboarding process includes a full knowledge transfer from your current provider, systematic migration of systems and data with zero loss, minimal disruption to daily operations (most work done outside office hours), and comprehensive documentation of your infrastructure for future reference. We’ve successfully transitioned many solicitor practices from inadequate IT support to our specialist legal IT services.

Absolutely. We configure secure remote access solutions allowing solicitors to work from court, client sites, or home offices while maintaining client confidentiality and SRA compliance. This includes VPN solutions for secure connections, multi-factor authentication for user verification, endpoint security for laptops and mobile devices, secure file access to case management systems, and encrypted communications for video calls and emails—all designed for the mobile solicitor.

We support solicitor practices from sole practitioners to firms with 50+ staff. Our service scales appropriately—smaller practices receive the same expert legal IT support and security measures as larger firms, just tailored to their size and requirements. Most of our legal sector clients are 5-25 user practices, but we have experience with everything from single-partner firms to multi-office practices across West Sussex.

Our fixed monthly pricing provides budget certainty and comprehensive coverage. Typical investment ranges from £150-300 per user per month depending on your practice size, software requirements, and compliance needs. This includes unlimited remote and on-site support, 24/7 proactive monitoring, security tools and software, Microsoft 365 licenses and management, GDPR compliance assistance, quarterly security reviews, and staff security training. We provide transparent pricing with no hidden costs or surprise invoices.

While we’re based in West Sussex and provide same-day on-site support across the region (Chichester, Worthing, Horsham, Arundel, and surrounding areas), we can support solicitor practices with offices outside the area through remote support. We also work with multi-office firms that have locations across the UK. Our cloud-based support tools mean we can assist your team wherever they’re located, though our on-site response times are fastest within West Sussex.