Working remotely has been the norm for a lot of people for almost a year now, since the pandemic hit. Working from anywhere apart from the office was always seen as a perk and a trendy new incentive, but one year on video call fatigue is hitting and lots of people are losing the drive …
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Your average office life, 9-5 structure has been shaken over the last few years with millennials and Gen Z demanding more flexibility and a better work life balance. The pandemic has certainly added to this shake up, since we’ve been forced to adapt, with evidence showing that a flexible work approach is achievable. But where …
Security at work has always been essential in every business, especially when it comes to staying safe online, but how does that work now that many of us are working remotely? Unfortunately, the freedom of working from home, or anywhere outside of the office, does increase the need to be vigilant around cyber security. This …
COVID-19 restrictions have resulted in many businesses experiencing an influx of inbound calls. Whether it’s rearranging bookings, making appointments, or general customer support requests, keeping your customers happy is essential. Call Queue My call queuing feature means callers can be placed in a queue in the event that all of your team are busy. You can enable comfort …
Customer service is at the heart of any business and that definitely hasn’t changed during the pandemic. In fact, we believe the importance of customer service has only increased. For many organisations, especially those who have had to close during the pandemic, the prospect of gaining new customers has been near impossible, meaning retention has …
