VOIP

VoIP Phone ATS Connection

Is VoIP a viable alternative to your business telephone system?

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VoIP phones use voice over internet protocol (VoIP) technology to deliver an internet based telephone service. Calls are delivered over the internet rather than the traditional legacy technology of the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN). Both the PSTN and ISDN networks are set to be decommissioned shortly. Due to the reduced infrastructure needed …

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Man on phone in office

Dealing with an influx of calls

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COVID-19 restrictions have resulted in many businesses experiencing an influx of inbound calls. Whether it’s rearranging bookings, making appointments, or general customer support requests, keeping your customers happy is essential.  Call Queue My call queuing feature means callers can be placed in a queue in the event that all of your team are busy. You can enable comfort …

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women working on MacBook ATS Connection

Top tips on keeping motivated while working from home

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First of all, it’s fundamental that you have the right internet connection. Most businesses depend on the internet to operate, so think about what would happen to productivity if your connection couldn’t cope with what you’re trying to achieve.  Ensuring seamless communication with your colleagues and customers is also essential when working from home. Just …

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