VoIP for Business has become a known service in the marketplace. Most businesses these days use it and appreciat the many benefits it can bring them. The benefits associated with VoIP for Business have been highlighted by the increases in working from home and remote working following the pandemic stay at home rules. That has resulted in a risen need for video conferencing as a must for all businesses, large and small.
Not so long ago, if an employee wasn’t at the office they were uncontactable. This meant communications between a working team and clients difficult in terms of their communication, often resulting in frustration and less productivity.
Since then though, in came the world of Business VoIP and simply put, changed the world of business communications with it’s modern features such as video-conferencing capability, HD voice calls, call recording and much more. Whether you are inside or outside the office, communication is possible wherever you are.
Using VoIP telephone systems are charged per license and can come with unlimited minutes for a low monthly cost. Because the calls are routed over the Internet, rather than the PSTN, phone charges can be avoided in most cases. This is particularly beneficial in conferences involving long-distance and international connections.
The ability of smart devices like tablets and smartphones to support video calling over WiFi or your phone network (3G/4G) brings great benefits in accessibility and mobility. A member of the team can make and receive voice and video calls and participate in group and individual video-conferences on their smart device exactly as if they were sitting at their desk, from wherever they are in the world.
Depending on the capabilities of the smart device, this can include other VoIP features such as call forwarding and pick-up, voicemail placing and retrieval. For remote workers, what is different today is the growing availability of WiFi, both at clients premises and in public spaces such as coffee shops and hotels. This gives greater ability to allow for better communication.
Most businesses have WiFi, and public spaces, such as shopping centres now provide free WiFi. Using public WiFi means that remote and mobile workers can now connect to the business network from anywhere there is WiFi or a strong phone connection. Fully integrating remote and mobile workers into the work place is now a reality.
In this modern work businesses make voice, video and conference calls using smart devices and a WiFi connection to the corporate network rather than by mobile phone or PSTN. Being able to interact visually with another staff member brings great teamwork and communication benefits.
That allows remote and mobile workers to participate fully in teamwork and teamwork events, exactly as if they are onsite in the company of the rest of the team allowing for more flexible working.
As a result of better communication, response times and the quality of responses are improved. Being able to be contacted at any time by colleagues and customers means staff members can respond more quickly. Being able to take immediate actions and be more visible to staff and customers means they can be more effective without the worry of being out of touch with other team members.
As an example of administration improvements, staff no longer need to organise meeting locations. Video conferencing means that all participants can participate from where they are just as if they were in the room.
Having staff available to customers at all times, wherever they are and at any time, brings significant improvements to workplace efficiency and effectiveness, and for external viewers, to the company’s business profile looks much better.
Overall, Business VoIP brings significant benefits to a business by reducing communications costs and keeping staff contactable. The intangible benefits of improved communications leading to improvements in teamwork and staff morale are not so easily measured but are undoubtedly there.
If you are wanting to know more about the benefits of VoIP for business then get in touch with us on 01903 357002