Managed IT & Cyber Security Partner for Education
Strategic IT & Cyber Security for Education
ATS Connection provides proactive managed IT support, cyber security and Microsoft 365 services for schools, academies and education providers, helping improve operational reliability, safeguarding, device management and day-to-day support across teaching and administration. We also support nurseries and charities.
Filtering & access policiesSafeguarding controls
Intune · 1,800+ devicesDevice management
1,800+
Devices managed across education
20+
Years operating as a UK MSP
98%
First-contact resolution
<11 min
Average response time
THE REALITY FOR MOST educational institutes
A proactive IT partner for modern education environments
The modern school, academy or trust runs on technology that quietly supports safeguarding, teaching and operational continuity every day. We partner with senior leadership, business managers and IT leads to build environments that are stable, secure and well-governed, not constantly firefighting.
Our role is consultative and long-term: hardened Microsoft 365 for Education, calm classroom technology, resilient WiFi, managed devices and a support model that flexes around the school day rather than against it.
Operational reliability
Classroom technology, WiFi and core systems engineered to behave consistently, lesson after lesson, term after term.
Safeguarding-aware support
All change, access and device policy decisions are made through a safeguarding lens, not a generic IT one.
Strategic, long-term partnership
Termly reviews with senior leadership, multi-year infrastructure roadmaps and budget guidance aligned to your DfE funding cycle.
THE REALITY IN MOST SCHOOLS
Where IT quietly impacts safeguarding, teaching and operational continuity
Most schools and trusts we meet aren’t looking for cheaper IT. They’re looking for a partner that quietly removes the operational drag, unreliable WiFi, ageing devices, ungoverned Microsoft 365 tenants and reactive support that only shows up when something has already broken.
Practical IT support for education isn’t about adding complexity. It’s about creating stable, secure and well-managed environments that support both teaching and safeguarding.
Safeguarding & access control
Filtering gaps, shared sign-ins and weak access policies that quietly create safeguarding risk.
Microsoft 365 & Google workspace governance
Default tenants leaking data via over-shared Teams, legacy auth and unmanaged guest access.
WiFi reliability
Classroom dead-spots, peak-time congestion and ageing access points that disrupt teaching.
Phishing & ransomware
Education is now a prime target, and inboxes, finance and SLT accounts need proper defence.
Backup & recovery uncertainty
Backups assumed but rarely tested, Microsoft 365 and on-prem recovery is often unproven.
WHAT’S INCLUDED
A complete managed service for your education environment, under one accountable partner
One structured monthly service designed to keep teaching staff, operational teams and students connected, productive and protected.
Unlimited UK helpdesk
Senior engineers covering remote and on-site support for teaching staff, business teams and SLT, built around the school day.
Microsoft 365 Administration
Tenant governance, licensing, Teams for Education, SharePoint, Exchange and OneDrive, administered end-to-end.
Safeguarding & access management
Filtering, conditional access, identity policies and reviewable audit trails aligned to KCSIE expectations.
24/7 environment monitoring
Servers, classroom networks, endpoints and Microsoft 365 health watched continuously by our operations team.
Managed endpoint security
EDR / MDR across staff laptops, classroom devices and servers, with active threat hunting and response.
Backup & recovery
Independent backup of Microsoft 365 and on-prem systems with rehearsed restores, beyond Microsoft’s native retention.
Device management
Intune-based provisioning, encryption, policy enforcement and a clear lifecycle plan across the device estate.
WiFi & connectivity
Site-wide WiFi design, classroom coverage planning, dedicated education connectivity and resilient links.
Cyber security operations
MFA, Conditional Access, phishing defence, DLP and Cyber Essentials alignment as a continuous service.
BUSINESS OUTCOMES
IT support that helps education environments operate properly
We measure success in the way schools and trusts actually feel it, fewer disruptions in the classroom, stronger safeguarding, more reliable devices and a more responsive partner standing behind it all.
Fewer
classroom disruptions
Stronger
safeguarding posture
Reliable
devices & WiFi
Faster
support response
Stable
hybrid learning
Clear
operational visibility
OUR OPERATING MODEL
A structured operational model, not reactive support
Every school, academy and trust we partner with follows the same calm, structured operating model, designed to remove operational risk and disruption, not introduce it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, WiFi, network, safeguarding controls and supplier landscape.
02
Secure & standardise
Hardening of Microsoft 365 for Education, identity, endpoint security, backup, filtering and device baselines, delivered without disruption.
03
Support & monitor
Named UK engineers, 24/7 monitoring, structured response SLAs and unlimited support across teaching, admin and SLT.
04
Review & improve
Termly partnership reviews covering risk, roadmap, infrastructure spend, safeguarding alignment and strategic priorities.
WHY EDUCATION PROVIDERS CHOOSE ATS
Calm, accountable, operationally mature
Predictable support, governed Microsoft 365 and grown-up strategic advice, delivered by senior engineers who genuinely understand modern education.
Safeguarding-aware support
Every access, identity and device decision is reviewed through a safeguarding lens, not a purely technical one.
Microsoft 365 expertise
Deep operational experience with Microsoft 365 for Education tenants, Teams for Education and SharePoint governance.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber security as standard
MFA, managed EDR, phishing defence and Cyber Essentials alignment included in the retainer, never an upsell.
Responsive support
11-minute average response and 98% first-contact resolution, engineered around the school day, not a queue.
Named contacts
A small, consistent engineering team that knows your school, your SLT and your day-to-day reality.
MINI CASE STUDY
From reactive IT to a governed, resilient education environment
A growing academy trust approached ATS struggling with unreliable WiFi across primary and secondary sites, inconsistent device management, reactive support and a Microsoft 365 environment that had quietly grown beyond its original design.
Original Risks
- WiFi dropouts disrupting lessons daily
- Inconsistent device imaging across sites
- Ungoverned Microsoft 365 tenant
- Reactive support with no SLT visibility
What ATS Implemented
- Site-wide WiFi redesign with monitoring
- Standardised Intune device baselines
- Hardened Microsoft 365 for Education tenant
- Termly SLT & trust-level reviews
Free • No obligation • Senior engineer • 30 minutes
Start a more proactive IT partnership
A confidential, no-obligation conversation with one of our principal engineers
Focused on operational maturity, safeguarding, resilience and a long-term IT
and cyber security partnership for your school or trust.
designed for accountancy firms
- Review WiFi, devices and classroom technology
- Benchmark Microsoft 365 & safeguarding posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
What clients say
Rated 5.0 on Google by Sussex businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT & cyber questions education institutes ask us most
Modern schools need more than a helpdesk. They need a managed partner who governs Microsoft 365 for Education, supports safeguarding through filtering and identity policies, runs layered cyber security, maintains tested backups, supports classroom technology and WiFi, and provides senior strategic input to SLT and business managers. Reactive break-fix support is no longer enough, Ofsted, KCSIE and DfE cyber expectations all assume a proactive, documented operating model behind your IT.
Yes. We deliver full Microsoft 365 for Education administration, including tenant governance, identity and Conditional Access, Teams for Education, SharePoint structure, OneDrive, Exchange, licensing and independent backup. We harden tenants against the most common education risks: legacy authentication, oversharing, weak guest controls and unmanaged staff or student accounts.
Yes. We support single academies, federations and growing Multi-Academy Trusts across the UK. Our operating model is well-suited to trust environments that need consistent device baselines, standardised Microsoft 365 governance, cross-site visibility and trust-level reporting to executive leadership and trustees.
Start with the controls that most reduce risk: enforce MFA on every staff and admin account, deploy managed EDR on devices, lock down Microsoft 365 with Conditional Access and modern authentication, run independent backups of your tenant, and align the environment with Cyber Essentials and DfE cyber security standards. Layer in staff awareness, a documented incident response plan and termly reviews of identity and tenant risk. ATS delivers all of this within a single managed service.
Yes. We manage staff laptops, classroom devices, shared device trolleys and shared workstations through Intune-based provisioning, encryption, policy enforcement and a planned lifecycle. The goal is a calm, consistent experience for teaching staff and students, not constant rebuilding and reactive fixes.
Yes. We design, deploy and support site-wide WiFi and network infrastructure for schools and trusts, including classroom coverage planning, capacity for peak teaching periods, resilient internet connectivity, network segmentation and continuous monitoring of WiFi and core network health.
Yes. We engineer environments for consistent hybrid learning, secure remote access, Intune-managed devices, Teams for Education, OneDrive and SharePoint structures that work the same way whether staff and students are on site, at home or moving between sites.
Our average response time is under 11 minutes, with a target of under 30 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers. Critical, teaching-impacting incidents, including suspected breaches or major outages, are escalated immediately under documented major-incident procedures.
