Managed IT Support & Cyber Security for Recruitment Companies

Modern recruitment businesses need more than a helpdesk. They need a managed partner who governs Microsoft 365, runs resilient VoIP and Teams Phone, layers cyber security, maintains tested backups, supports secure remote access for hybrid consultants and provides senior strategic input. Reactive break-fix is no longer enough. Agencies that rely on calls, candidates and CRM uptime can’t afford queue-based support.

Start with the fundamentals: Intune-managed laptops, Conditional Access policies, MFA on every account, secure VPN or zero-trust access, optimised Teams configuration and modern endpoint protection. Then layer in resilient internet connectivity, cloud-hosted VoIP and properly governed SharePoint so consultants can work from home, the office or a client site with the same speed and security.

Microsoft 365 holds your candidate data, client correspondence, contracts and internal IP, making it the highest-value target in your business. Default tenant settings are not secure or audit-ready: legacy authentication is often enabled, SharePoint is over-shared, guest access is uncontrolled and there is no third-party backup. A properly governed tenant with MFA, Conditional Access, retention, DLP and independent backup dramatically reduces the risk of email compromise, payroll fraud and data loss.

Our average response time is under 15 minutes across all support channels. 98% of issues are resolved on first contact by our UK-based engineers, and the majority are handled remotely without a consultant ever needing to leave their desk. Critical incidents, including suspected breaches and full VoIP outages, are escalated immediately under documented major-incident procedures.

The biggest risks we see are phishing and CEO-impersonation attacks, candidate / contractor payroll fraud, invoice redirection, account takeover via reused passwords, and data loss through over-shared SharePoint and OneDrive. Mitigation is a layered programme: MFA, managed EDR, Conditional Access, advanced email defence, security awareness training, independent M365 backup and continuous tenant monitoring, all delivered as part of the ATS managed service.

Continuity for an agency means more than a backup file. It means independent, immutable backup of Microsoft 365 and on-prem systems, rehearsed recovery scenarios, redundant VoIP and internet, secure device management and a clear plan for what happens if the office or a key system is unavailable. ATS builds and tests this as part of the managed service so leadership can answer continuity questions from clients and contracts with confidence.

Yes. We support agencies operating fully remotely, hybrid or across multiple offices, using Intune-managed devices, Conditional Access, modern VoIP and secure remote access. Whether consultants are in the office, at home or with a client, we engineer the environment for consistent performance, security and auditability.

Yes. ATS is based in Arundel and supports agencies across Sussex, Surrey, Hampshire and London on-site, with managed IT and cyber security delivered to recruitment businesses throughout the UK using secure remote tooling. On-site engineering visits are scheduled where they add real value, for office moves, new desk rollouts or critical incidents.

Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT, and the exact figure depends on your number of consultants, offices and the level of security you need. The full breakdown is on our IT support pricing page.

Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.

For British and Irish citizens with a valid passport, yes, through a digital verification service provider. The Home Office employer’s guide to right to work checks says that if you check digitally, the provider must be on the Office for Digital Identities and Attributes register, and that you, not the provider, remain responsible for the check being done properly. Copies must be kept securely for the duration of the worker’s employment and for two years afterwards, and for temporary workers the employment business is the employer for right to work purposes. We set up secure storage for those records in Microsoft 365, with access limited to the people who need it.

Data protection law sets no fixed period. The ICO says you must not keep personal data for longer than you need it, and should have a retention policy with standard periods. For agencies, the Conduct of Employment Agencies and Employment Businesses Regulations 2003 require certain records to be kept for at least one year. We set retention and deletion rules in Microsoft 365 to match your policy, so old CVs do not sit in inboxes and shared folders for years.

If a personal data breach is likely to put people at risk, you must report it to the ICO without undue delay and no later than 72 hours after becoming aware of it, according to the ICO. A recruitment database holds names, contact details, salaries and ID documents, so it is worth protecting properly. We switch on MFA, alerting and independent backup, and if something does happen we help you work out quickly what was accessed.

Yes, in the way that matters day to day: the PCs, laptops, Microsoft 365, phones, network, remote access and backups that your CRM and job board integrations depend on. For problems inside the application itself, we work directly with your software supplier, so your consultants are not left chasing two companies.