IT Support Hampshire
IT support in Hampshire, with the prices on the page
Managed IT support for businesses across Portsmouth, Southampton, Gosport, Fareham and Havant, run from our office just over the border in Chichester. A named engineer usually picks up within fifteen minutes, and you can see exactly what it costs before you speak to anyone.
- From £30 per user a month, excluding VAT, with no per-ticket charges
- Under 15-minute average response, 98% resolved at first contact
- Cyber Essentials certified and a Microsoft Partner
From £30Per user a month, ex VAT
Hampshire clientNeighbourhood Vet, Gosport
From £30
Per user a month, excluding VAT
<15 min
Average support response
98%
Resolved at first contact
100+
Businesses supported
AREAS WE COVER
Where we work in Hampshire
We look after businesses across south Hampshire, from Southampton and Eastleigh in the west to Havant, Waterlooville and Hayling Island in the east. Most support happens remotely, so the drive makes no difference to how fast we pick up, and an engineer comes to you when a job needs hands on.
- Town page
- Also covered
- ATS office
- Schematic, not to scale
WHY HAMPSHIRE BUSINESSES CHOOSE ATS
What you get that most Hampshire IT companies will not show you up front
Most IT support pages in Hampshire ask you to book a call before they mention a price. We think you should be able to compare us properly first, so here is what you get and what it costs.
Prices on the page
Core support from £30 and Complete IT and security from £55 per user a month, excluding VAT. Support is never metered, so nobody has to think twice before calling. See our IT support pricing.
Quick, and it stays quick
An average response under 15 minutes, 98% of issues resolved at first contact, and response times guaranteed in writing.
Engineers who know you
Named engineers who know your systems, so you are not explaining your setup to someone new every time you call.
One team for IT, broadband and phones
Full fibre broadband, leased lines and VoIP phones from the same people who look after your IT, so there is one number to call when something drops.
Security you can show clients
We are Cyber Essentials certified ourselves and a Microsoft Partner, and we can take you through Cyber Essentials if your clients or insurer ask for it.
Straight terms
A rolling annual agreement, billed per user. Licences are passed through at cost, and the one-off onboarding fee is stated before you sign.
Hampshire client
One local team for a Gosport vet practice
Neighbourhood Vet is an independently owned veterinary practice in Gosport with 13 staff. For the past year ATS has looked after their full IT setup: day-to-day support, cyber security, backups and compliance, full fibre broadband and VoIP phones. More on our IT support in Gosport.
- 13 staff
- Gosport, Hampshire
- ATS client for a year
- IT, cyber, broadband & VoIP
What they needed
- Systems 13 staff can rely on all day
- Client and clinical records kept secure
- Broadband and phones that keep the practice running
- IT that keeps up as the practice grows
What ATS provides
- Full managed IT support
- Cyber security, backups and compliance
- Full fibre (FTTP) broadband and VoIP phones
- One local team for everything
ATS Connection looks after the full IT setup for our veterinary practice, including day-to-day IT support, cyber security, broadband and VoIP. With 13 staff relying on our systems throughout the day, reliability is really important to us. The ATS team is responsive, easy to deal with and proactive in helping us prevent problems rather than just reacting when something goes wrong. Having one local team managing everything has made things much simpler and gives us real confidence in our systems.
Adrian Ward MRCVSNeighbourhood Vet, Gosport
WHAT IT COSTS
How much does IT support cost in Hampshire?
Two fixed monthly packages, billed per user, with the same prices whether you are in Portsmouth, Southampton or round the corner from our Chichester office. Support is unlimited: no charges per ticket, per call or per hour for day-to-day work.
Day-to-day IT, done properly
£30 to £48
Per user, per month, excluding VAT
- Unlimited helpdesk support, 9am to 5.30pm
- 24/7 proactive monitoring
- Patching and security updates
- Endpoint protection
- Staff onboarding and offboarding
- Response times guaranteed in writing
- Named engineers who know your setup
For a team of 15, that is roughly £500 to £700 a month.
For compliance and sensitive data
£55 to £90
Per user, per month, excluding VAT
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
- Cyber Essentials guidance
- Regular IT strategy reviews
For a team of 15, that is roughly £850 to £1,350 a month.
Where you land in a range depends on your setup: on-premise servers, compliance requirements and faster response needs push towards the top. Microsoft and software licences are billed at cost, hardware is bought rather than rented, and a one-off onboarding fee, typically £500 to £2,000, covers auditing, documenting and taking over your systems. Full details are on our IT support packages and pricing page.
- Ad hoc work: £100 an hour
- £340 a half day
- £650 a day
Work out your own number
Move the slider to your headcount and pick the level of cover. You get a per user figure and a monthly range straight away, with no form to fill in first.
What would managed IT support cost your business?
Use the calculator for a realistic ballpark. Your exact price depends on your current setup, licences, sites and security requirements.
What is included at this level
What your exact price depends on
This estimate covers managed support and service. Your final price may also reflect:
- The Microsoft 365 and cyber security licences you choose
- Cyber Essentials or Cyber Essentials Plus certification
- Multiple sites and remote or hybrid workers
- Hardware, migrations and one-off projects
- Onboarding work, usually between £500 and £2,000
A short review lets us provide a clear exact quote with no hidden assumptions.
No obligation. We will tell you clearly what is included and whether managed support is the right fit for your business.
Email me this estimate
We will send a copy to your inbox. Tick the box if you would also like ATS to review it and provide an exact quote.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
How it works
From first call to fully supported
Moving IT provider sounds disruptive. Done properly it is not: we plan the handover around your working day, and your team keeps working throughout. There is more detail on how switching IT provider works.
01
Free 30-minute review
A senior engineer looks at your devices, Microsoft 365, security and backups, and tells you plainly what they find.
02
One price, in writing
Tell us your headcount and setup and we give you one monthly figure in writing, not a range.
03
Onboarding
We audit and document your systems, take over from your current provider and close the urgent gaps first.
04
Supported
Your team gets one helpdesk, a named engineer and 24/7 monitoring, with regular reviews so there are no surprises.
<15 minAverage response time
98%First-contact resolution
Since 2015100+ businesses supported
Free • No obligation • Senior engineer • 30 minutes
Get your Hampshire IT price in writing
Tell us roughly how many people you have and what you use. A senior engineer will review your setup with you and come back with one monthly figure, in writing, with no obligation to move.
What you get from the review
- One fixed monthly price, in writing
- Your setup reviewed by a senior engineer
- Security and backup gaps flagged
- A clear plan for moving over
If it is urgent, call us on 01903 255 159.
ON SITE OR REMOTE
On site when it is needed, remote when it is not
Most IT problems never need someone in the building. They need an engineer who answers quickly and knows your setup. When a job does need hands on, an engineer comes to you anywhere we cover in Hampshire.
Usually fixed remotely
- Password, login and account problems
- Microsoft 365, email and Teams issues
- Software installs and updates
- Security alerts and suspicious emails
- New starters and leavers set up or closed down
Across all our support, 98% of issues are resolved at first contact.
When an engineer comes to you
- Hardware faults that cannot be fixed remotely
- Network, Wi-Fi and cabling installs
- Office moves and new site set-ups
- Broadband, leased line and phone installs
Whether on-site visits are included depends on how close you are and which package you choose, and we set that out in your quote.
What clients say
Rated 5.0 on Google by our clients.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT support in Hampshire: common questions
No. Our offices are in Chichester, at Freedom Works, Metro House, Northgate, and in Arundel, both in West Sussex. Chichester is our nearest office to Hampshire. Most support is delivered remotely, so where you are makes no difference to how quickly we pick up, and an engineer comes to you when a job needs it.
South Hampshire, including Portsmouth and Southsea, Gosport and Fareham, Havant and Waterlooville, Hayling Island and Emsworth, and Southampton and Eastleigh. Remote support works the same wherever your team is.
Our Core support is £30 to £48 per user per month and Complete IT and security is £55 to £90 per user per month, on a rolling annual agreement. For a team of 15 that is roughly £500 to £700 a month on Core, or £850 to £1,350 on Complete. All prices exclude VAT, and our IT support pricing page has the full breakdown.
Microsoft and software licences are billed at cost, hardware is bought rather than rented, and projects such as office moves are quoted separately or charged at our ad hoc rates of £100 an hour, £340 a half day or £650 a day. There is also a one-off onboarding fee, typically £500 to £2,000, which covers auditing, documenting and taking over your systems. All prices exclude VAT.
Our average response time is under 15 minutes, and 98% of issues are resolved at first contact. Response times are guaranteed in writing in every package.
Our helpdesk is open from 9am to 5.30pm on working days, with urgent out-of-hours support when you need it. Monitoring runs around the clock.
Yes, when a job needs it, such as a hardware fault, a network install or an office move. Whether on-site visits are included depends on how close you are and which package you choose, and we set that out in your quote.
Every package includes unlimited helpdesk support, 24/7 monitoring, patching and updates, endpoint protection, staff onboarding and offboarding, and named engineers. Complete IT and security adds managed cyber security, Microsoft 365 management, backup and disaster recovery, Cyber Essentials guidance and regular IT strategy reviews.
Both packages are a rolling annual agreement, billed per user, so the cost follows the size of your team.
Yes. We run a structured handover covering documentation, knowledge transfer and a settling-in period, planned so your team can keep working throughout. See how switching IT provider works.
Yes. We are Cyber Essentials certified ourselves, Cyber Essentials guidance is included in Complete IT and security, and we offer Cyber Essentials certification support as a separate service.
Yes. We supply full fibre broadband, business leased lines and VoIP phone systems, supported by the same team that looks after your IT, so there is one number to call.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
