Helpdesk open 9am to 5.30pm, Monday to Friday
Chichester IT Support Your Business Can Rely On
ATS Connection provides IT support in Chichester, with managed IT services and cyber security, from our office on Northgate and our second office in Arundel. When you call, you speak to our own engineers, not a call centre, and whoever picks up already knows your setup.
When you call, you get one of us.The same small team, every time. No call centre.
From £30 per user, per month. Rolling annual agreement, no per-ticket charges.See IT support packages and pricing
Filtering & access policiesSecurity controls
Intune managed devicesDevice management
300+
Devices managed across client environments
100+
Businesses supported
<15 min
Average response to logged support tickets
Since 2015
Supporting Chichester businesses
What clients say
Rated 5.0 on Google by businesses across West Sussex.
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
Trusted by businesses including
LOCAL POSITIONING
A proactive IT partner for Chichester businesses
We provide business IT support in Chichester for professional services firms, growing SMEs and hybrid teams across West Sussex, with managed IT support designed around how their operations actually run. What you pay depends on team size and how much security and cloud you need: support is a fixed monthly price from £30 per user plus VAT, and our IT support pricing is published in full. For businesses that would rather not manage IT in-house, we provide fully outsourced IT support.
Our work is built on long-term partnerships, named engineers and clear accountability, so you always know who is looking after your systems and what it costs.
- Named local engineers
- Strategic IT guidance
- Proactive, not reactive
- Fast, accountable support
IT services for Chichester businesses
Managed IT services and cyber security for businesses in Chichester
As a local IT services company, we cover everything from day-to-day IT support to Microsoft 365, cyber security, backup and connectivity. ATS delivers the core technology services your business needs through one structured, accountable partner. If you are weighing up budget first, our guide to how much IT support costs sets out the typical UK per-user ranges.
Managed IT Support
Proactive day-to-day support with named engineers, fast response and clear accountability.
Learn more about managed IT supportCyber Security Chichester
Layered protection: MFA, EDR, email security, awareness training and Cyber Essentials.
Learn more about cyber security in ChichesterMicrosoft 365 Support
Microsoft Partner-led deployment of Teams, SharePoint, Exchange and Entra ID secured properly.
Learn more about Microsoft 365VoIP & Connectivity
Modern cloud telephony fully integrated with Microsoft Teams, plus business broadband and mobile options.
Learn more about VoIP and connectivityBackup & Recovery
Tested backups across Microsoft 365 and business systems with measurable recovery targets.
Learn more about backup and recoveryCloud Services
Cloud infrastructure, secure remote working and lifecycle planning for modern regulated teams.
Learn more about cloud servicesTypical IT company vs ATS Connection
| Topic | Typical IT company | ATS Connection |
|---|---|---|
| Approach | Wait for things to break | Prevent problems before they happen |
| Your engineers | A different person every call | Named engineers who know your setup |
| Support style | Reactive, fixed only on failure | Proactive monitoring and maintenance |
| Response times | Slow, and you chase them | Calls answered by our own team, tickets picked up in under 15 minutes |
| IT planning | No roadmap | Quarterly reviews and a clear IT plan |
| Visibility | Little or no reporting | Full reporting and visibility |
| Helpdesk | Often outsourced overseas | UK-based local team, no offshore outsourcing |
Proactive IT support for Chichester and West Sussex businesses.
OUR OPERATING MODEL
A structured operating model, not reactive IT support
Every Chichester business we partner with follows the same calm, structured operating model, designed to remove operational risk and friction rather than add to it.
01
Assess & audit
Independent review of Microsoft 365, identity, devices, networks, remote access and supplier landscape across your Chichester environment.
02
Secure & standardise
Hardening of Microsoft 365, identity, endpoint security, backup and device baselines, delivered without disrupting day-to-day operations.
03
Support & monitor
Named UK engineers, agreed response times and unlimited support across your team, onsite in Chichester when needed, remote the rest of the time.
04
Review & improve
Quarterly partnership reviews covering risk, roadmap, infrastructure spend and strategic priorities aligned to your business direction.
MINI CASE STUDY
Northgate Properties
Northgate Properties was experiencing recurring support delays, unmanaged Microsoft 365 and inconsistent remote working. ATS standardised systems, secured Microsoft 365, introduced monitoring and brought clear operational visibility.
Before ATS
- Recurring support delays
- Unmanaged Microsoft 365
- Inconsistent remote working
- Recurring outages
After ATS
- Standardised systems and policies
- Secured & governed Microsoft 365
- Faster response & accountability
- Continuous monitoring in place
A full IT overhaul for a luxury Chichester jeweller
A dated IT setup during a full shop refit, with ageing hardware, an unreliable network and cyber security that needed bringing up to standard.
- New server cabinet and upgraded hardware installed
- A fast, reliable mesh network across the store
- Strengthened cyber security across the business
- IT delivered around the shop refit with minimal disruption
FullIT overhaul
ChichesterLuxury jeweller
Bringing a property developer’s IT under one roof
A slow, unproductive previous provider and IT spread across multiple suppliers, with no single point of accountability.
- All IT, phones and connectivity under one provider
- Microsoft 365, cyber security and backup in place
- Fewer tickets and noticeably less downtime
- Cost savings from consolidating suppliers
100%Microsoft 365 adoption
1provider for IT, phones and connectivity
Full-property WiFi, VoIP and security for a historic Arundel hotel
Thick stone walls and listed-building status blocked WiFi across a busy 37-room hotel, with dated hardware and a history of cyber attacks.
- Full-property and garden WiFi installed
- VoIP handsets in every room, bar and reception
- 24/7 monitored security, cyber-crime free since 2019
- Every device proactively monitored
100%WiFi coverage
GDPRCompliant
100+
Businesses supported
<15 min
Average ticket pickup
2015
Supporting Chichester since
WHY CHICHESTER BUSINESSES CHOOSE ATS
Why Chichester businesses switch to ATS
Most Chichester businesses that move to us are not chasing anything exotic. They want IT that works, a provider that answers, and a local team on Northgate rather than a distant helpdesk. We usually get the call when:
- Their current provider takes too long to respond
- The same problems keep coming back
- They never hear a proactive recommendation
- Cyber security has started to worry them
- They have outgrown a one-person IT setup
- They want local engineers they know by name
If any of these sound familiar, moving is smoother than most people expect. See how we handle switching IT provider with no downtime.
Book a free IT reviewPredictable support, well-run Microsoft 365 and straight strategic advice, from senior engineers who understand how Chichester businesses operate.
Proactive support
We resolve issues before they affect users wherever possible.
Microsoft 365 expertise
Deep platform experience across identity, security, Teams and SharePoint.
Proactive monitoring
Continuous oversight of identity risk, security drift, network health and Microsoft 365 posture.
Cyber-aware by default
Security baked into every layer of support, not bolted on.
Responsive support
Calls are answered by our own engineers, and logged tickets are picked up in under 15 minutes on average.
Long-term relationships
Clients stay with us for years because the operating model works.
Your Chichester IT team
The people who pick up the phone.
No call centre and no outsourcing. When a Chichester business calls ATS, it speaks to one of us: the same small team, every time, who get to know your business and your setup. Tap a photo to meet them, or read more about the team.
- Based on Northgate, ChichesterOur office is at Freedom Works, Metro House, a short walk from the Cross.
- Remote first, on site when neededMost fixes happen remotely. When hands are needed, we come to you across Chichester and the surrounding villages.
- Named engineersThe people who answer your calls are the people who know your systems.
Leads ATS, with over 12 years in IT services and a focus on trusted, long-term client relationships.Jake BoaseDirector 
Over 10 years in IT infrastructure, overseeing technical delivery, security and reliability.Matthew JonesSoftware Developer and Infrastructure 
Day-to-day support, troubleshooting and proactive maintenance that keep client systems running smoothly.Tobias GillottIT Engineer 
Hands-on support for business IT systems, fixing issues and keeping day-to-day operations reliable.Jamie WoodIT Engineer 
Proactive support and troubleshooting that keep systems secure, efficient and easy to use.Alex LeonardIT Engineer 
Responsive support, system maintenance and practical fixes that keep client IT running reliably.Sarah AttworthIT Engineer
IT support pricing in Chichester
Clear prices, published up front.
Two packages for Chichester businesses, billed per user, per month. Support is not metered, so nobody thinks twice before asking for help. Move the slider to see a starting monthly cost for your team.
Core support
£30 to £48per user, per month, plus VAT
For your team: from £600 a month
Reliable day-to-day IT without surprise bills.
- Unlimited helpdesk support
- 24/7 proactive monitoring
- Patching and endpoint protection
- Named engineers who know your setup
Most complete
Complete IT and security
£55 to £90per user, per month, plus VAT
For your team: from £1,100 a month
For businesses with compliance needs or sensitive client data.
- Everything in Core support
- Managed cyber security
- Microsoft 365 management
- Backup and disaster recovery
Rolling annual agreement. Licences and hardware are billed separately at cost. Estimates use the starting price of each range. See exactly what is included.
LOCAL IT SERVICES CHICHESTER
Trusted by businesses across Chichester & West Sussex
From professional firms near North Street and East Street to growing SMEs across the surrounding West Sussex business parks, ATS provides managed IT support, cyber security and Microsoft 365 services that match how serious businesses operate. We also support businesses in nearby Bognor Regis, Midhurst, Arundel, Worthing, Brighton and Horsham, and west along the A27 into Portsmouth.
Our engineers work onsite in Chichester when needed and remotely the rest of the time, supporting hybrid teams with the same standards regardless of location. That cover extends to the villages around the city, including Fishbourne, Bosham, Tangmere and Westhampnett, on the same terms as Chichester itself. The result is consistent operational support that scales with your business. We cover the rest of the county too: see our IT support across Sussex.
- Professional services firms
- Hybrid & multi-site teams
- Growing SMEs & scale-ups
- Operationally mature businesses
- ATS office
- Towns and villages we support
- 5, 10 and 15 km from Northgate
- Westhampnett2.3 km
- Fishbourne2.5 km
- Hunston2.8 km
- Lavant3.4 km
- Tangmere4.6 km
- Bosham5.8 km
- Pagham8.6 km
- Bognor Regis9.6 km
- Barnham9.9 km
- East Wittering10.1 km
- Emsworth11.2 km
- Selsey11.9 km
- Havant14.4 km
- Arundel15.8 km
- Littlehampton17.1 km
Straight-line distances from our office on Northgate. Point at a place to find it on the map.
Visit us
Visit ATS Connection in Chichester
- OfficeFreedom Works, Metro House, Northgate, Chichester PO19 1BJ
- Phone01243 960600
- Helpdesk hours9am to 5.30pm on working days
For proactive IT support in Chichester and across West Sussex, call our local team or book a free IT review.
Chichester IT support at a glance
| IT support in Chichester | At a glance |
|---|---|
| Monthly support | From £30 per user per month (Core) or £55 per user per month (Complete IT and security), on a rolling annual agreement |
| Ad hoc work | £100 an hour, £340 a half day or £650 a day |
| Helpdesk hours | 9am to 5.30pm on working days, with urgent out-of-hours support when you need it |
| Response | Calls answered by our own engineers; logged tickets picked up in under 15 minutes on average |
| Chichester office | Freedom Works, Metro House, Northgate, PO19 1BJ, 01243 960600 |
| Established | 2015, now supporting 100+ businesses |
| Accreditations | Cyber Essentials certified, Microsoft Partner |
All prices exclude VAT. Full details on our IT support pricing page.
Free No obligation Senior engineer 30 minutes
Start a more proactive
IT partnership
Calm, structured support. Strategic guidance. A managed IT and cyber security partner Chichester businesses rely on for the long term.
IT Support Chichester
- Review WiFi, devices and network infrastructure
- Benchmark Microsoft 365 and security posture
- Assess backup, recovery and operational continuity
- Map a clear, costed IT & security roadmap
Cyber Essentials Certified
Microsoft Partner
If it is urgent, call us on 01903 255 159.
FAQ
IT Support Chichester: common questions
ATS Connection provides proactive IT support Chichester businesses can depend on, combining a fast UK helpdesk with cyber security and Microsoft 365 expertise. For wider guidance on protecting a business, the NCSC Small Business Guide is a useful read.
What IT support services does ATS provide in Chichester?
We provide managed IT support, Microsoft 365 management, cyber security, backup and recovery, device management, connectivity and strategic IT reviews for Chichester businesses.
Does ATS support Microsoft 365?
Yes. Microsoft 365 management is a core specialism. We govern licensing, identity, Teams, SharePoint, email security and ongoing administration.
Can ATS help with cyber security?
Yes. We deliver layered cyber security including MFA, EDR, email protection, awareness training and Cyber Essentials certification support.
How quickly can ATS respond?
When you call, you speak to one of our own engineers. Support tickets logged by email are picked up in under 15 minutes on average, by named engineers who know your setup.
Do you offer on-site IT support in Chichester?
Yes. Most issues are resolved quickly and remotely, but our Chichester office is on Northgate, so we provide on-site support across the city and the surrounding area whenever a problem needs hands-on attention.
Does ATS support hybrid teams?
Yes. Hybrid working is built into how we design support: secure devices, well-governed Microsoft 365 and a consistent experience wherever your team works.
Can ATS replace our current IT provider?
Yes, and we do it regularly. We run a structured transition including documentation, knowledge transfer and a stabilisation period, planned so your team can keep working throughout.
What businesses does ATS work with?
We support professional services firms, SMEs and growing businesses across Chichester, West Sussex and the wider UK, from small teams upwards.
How much does IT support cost in Chichester?
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, both on a rolling annual agreement. Ad hoc work is £100 an hour, £340 a half day or £650 a day. All prices exclude VAT. Our IT support pricing page sets out what each package includes, and a short, free review gives you an accurate figure with no obligation.
What are your support hours?
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Which areas around Chichester do you cover?
We support businesses across Chichester, from the city centre to Portfield, Terminus Road and Quarry Lane, and out to Fishbourne, Bosham, Tangmere, Westhampnett and Selsey. We also cover the wider West Sussex and Hampshire area, including Bognor Regis, Arundel, Littlehampton and Worthing.
Do you support Apple Macs as well as Windows?
Yes. We support mixed environments, including Macs, Windows PCs and mobile devices, all managed and secured centrally.
Can you help us achieve Cyber Essentials?
Yes. We help Chichester businesses prepare for and pass Cyber Essentials and Cyber Essentials Plus, and we can put the underlying protections in place as part of your support.
Can you support multi-site businesses?
Yes. We support businesses running from several sites, with staff in the office, at home and on the move, all under one accountable contract.
Do you provide managed IT services in Chichester?
Yes. With managed IT services we take ongoing responsibility for your IT for a fixed monthly fee: helpdesk, monitoring, patching, security, Microsoft 365 and backup, looked after by named engineers who know your setup. Core support starts at £30 per user per month plus VAT. See what is included on our managed IT services page.
Is ATS Connection an IT company based in Chichester?
Yes. Our Chichester office is at Freedom Works, Metro House, Northgate, PO19 1BJ, and we have supported Chichester businesses since 2015. Call 01243 960600 to speak to one of our own engineers.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
