Business IT Support Near Me
Proactive managed IT support close to your business
Searching for business IT support near you? ATS Connection is a proactive, properly structured IT partner, giving local businesses named engineers, documented systems and clear strategic guidance under one accountable monthly retainer, with fast response and on-site help when you need it.
<15 minutesAvg. Response
Local EngineersDedicated team
100+
Businesses supported
20+
Years of experience
94%
First-contact resolution
<15 min
Average response time
WHAT ATS MANAGES
Your entire IT estate, run locally as one joined-up system
One accountable partner near you, covering four operational pillars: your people, Microsoft 365, security and infrastructure, instead of a patchwork of separate tools and suppliers.
User & Device Management
Your local team, productive, supported and secure
User Support & Helpdesk
Device Management
Onboarding & Off-boarding
Microsoft 365 & Cloud
Identity, collaboration and licensing, governed properly and kept compliant
Microsoft 365 management
Backup & recovery
Cloud workloads
Security & Compliance
Cyber-aware operations included as standard
Security baselines
Endpoint protection
Patch management
Infrastructure & Connectivity
Dependable foundations for hybrid and office-based working
Monitoring & maintenance
Networking & WiFi
Servers & infrastructure
Business outcomes
Local IT support that keeps your business running properly
ATS does far more than close tickets. We help nearby businesses standardise their systems, remove daily friction and build the operational consistency that keeps teams productive and leaders confident.
We don’t just resell software. We run it every hour of every day for the businesses we look after.
Security Operations · Arundel
Fewer disruptions, more momentum
Proactive monitoring and patching stop recurring faults before they disrupt the working day, so your team stays focused.
Faster, calmer support
Every ticket is triaged, owned and resolved by a named engineer, never passed around queues or fobbed off with a script.
Smoother onboarding & leavers
New starters are productive on day one, and leavers are fully deprovisioned the same day, cleanly and securely.
Dependable hybrid working
Filtered email, rewritten links, sandboxed attachments and DNS-layer protection keeping office and remote staff safe.
Better visibility & accountability
Clear reporting on tickets, devices, security and projects, so leadership always knows where IT stands.
ats operating model
A structured operating model, not reactive fire-fighting
Mature IT runs on process. ATS manages your IT estate against a continuous four-stage model that balances quick day-to-day responsiveness with steady long-term improvement.
01
Assess & Audit
We baseline your environment: users, devices, Microsoft 365, network, security posture and the operational risks underneath.
02
Secure & standardise
We harden identity, devices and data, retire shadow IT and bring everything up to a documented operational standard.
03
Support & monitor
Day-to-day support, proactive monitoring, patching and security operations run continuously, delivered by named engineers who know your setup.
04
Review & improve
Quarterly strategic reviews aligned to your business roadmap, covering risk, performance, cost and change.
24 / 7 / 365Live monitoring
3,200+Endpoints protected
HundredsSecurity incidents prevented monthly
the support experience
Support that feels calm, accountable and genuinely responsive
How it feels to work with your local IT partner day to day matters as much as the technology. ATS is built on clarity, ownership and continuity, the quiet things that set great support apart.
Fast Triage
Every ticket is triaged within minutes, with priority, owner and ETA confirmed back to you.
Clear ownership
A named engineer owns your ticket from start to finish. No bouncing between queues, no repeating yourself.
Proactive communication
You hear from us before you need to chase, with progress updates, context and clear next steps.
Real engineers, not scripts
UK-based, experienced engineers who solve problems properly, not first-line script readers.
Continuity that compounds
Your environment is documented and understood, so engineers never start from scratch.
Issues that stay fixed
Recurring problems are root-caused and added to our improvement backlog, fixed for good rather than patched over.
The Support Experience
The operational frustrations local businesses tell us about
Most businesses don’t need another helpdesk. They need a more mature operational partner.
These are the patterns we hear most often before businesses move to ATS.
Slow response times
Tickets sit in queues for hours. People lose confidence in IT and start working around it.
Reactive, fire-fighting support
The same issues keep returning because the root cause is never fixed, only the symptoms.
Poor onboarding and offboarding
Starters wait days for accounts and devices. Leavers keep access long after they’ve gone.
Shadow IT and unmanaged devices
Personal apps, unmanaged laptops and stale accounts create invisible operational and security risk.
Security gaps
Patchy MFA, missing updates and weak baselines, the gaps that only surface during an incident.
Lack of strategic guidance
No roadmap, no quarterly reviews, no proactive advice, just reactive ticket-taking.
Fragmented suppliers
IT, Microsoft 365, telecoms and connectivity each handled separately, with nobody clearly accountable.
Unpredictable support quality
A different engineer every time, no continuity and no real grasp of your business or its systems.
Case study
From reactive support to operational confidence
A growing professional services firm with 65 staff across two offices was struggling with slow support, inconsistent onboarding, unmanaged devices and three separate IT and telecoms suppliers. Leadership had no clear view of risk and no strategic IT input.
- Discovery and audit completed within two weeks, with documented operational standards in place.
- Identity, devices and Microsoft 365 hardened, baselined and consolidated into one managed estate.
- Helpdesk brought under named UK engineers with documented runbooks and clear SLAs.
- Quarterly strategic reviews introduced, aligning IT to the firm’s growth plans.
<15 minaverage response
94%First-contact resolution
1 daynew starter productive
1accountable partner
We don’t outsource. Every call is answered by a local UK engineer who already knows your network, your team and your business, because they built it with you.
David Knight
Managing Director · ATS Connection
Free • No obligation • Senior engineer • 30 minutes
A calmer, more proactive way
to run your IT, with help nearby
Book a no-obligation IT review with ATS. We’ll baseline your environment,
flag the operational and security risks worth knowing about, and outline what a
more mature managed service could look like for your business.
What you’ll get from your review
- An operational and security baseline of your current setup
- A clear summary of risks, gaps and quick wins
- A recommended managed service scope and roadmap
- Transparent pricing, with no obligation to proceed
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By local businesses
<15 min Response Target
98% issue resolution rate
Industries we support
Built for regulated and professional businesses in your area.
From compliance-driven solicitors and accountants to fast-moving recruitment and construction teams.
Accountants
Solicitors
Construction
Recruitment
Estate Agents
Financial Services
Architects
Healthcare
What clients say
Rated 5.0 on Google by local businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
Common questions about IT support near me
Day-to-day user support, Microsoft 365 management, device management, monitoring, patching, endpoint protection, backup, networking and regular strategic reviews, all delivered by one accountable local partner on a fixed monthly retainer.
Look for a local partner offering named engineers, fast guaranteed response times, proactive monitoring and on-site help when needed. ATS provides all of this, with most issues resolved remotely in minutes and engineers on site when the work calls for it.
Hybrid working is standard for us. Office, home and mobile users are managed under one identity, one device standard and one consistent support experience, wherever your team works.
Yes. Most issues are fixed remotely within minutes, but our UK-based engineers attend on site for projects, infrastructure work and hands-on support when needed.
Tickets are triaged within minutes and our average response time is under 15 minutes. SLAs are agreed up front and reported transparently.
Yes. We have a structured onboarding and transition process: discovery, documentation, secure handover and minimal disruption to your team.
Yes. Cyber-aware operations sit at the core of managed IT. MFA, conditional access, endpoint protection, patching and monitoring are all included as standard, with a dedicated Cyber Security service for advanced needs.
Yes. We run documented starter and leaver processes covering accounts, licences, devices, access and security, handled the same way every time.
Local IT support across Sussex and Hampshire
We provide IT support near you right across Sussex and Hampshire, with named engineers and on-site help when you need it. Popular areas include Chichester, Worthing, Arundel, Bognor Regis, Littlehampton and Portsmouth. You can also see all the areas we cover.
