IT Support Near Me
Local IT support near you, from Arundel and Chichester
Looking for IT support near you? ATS Connection is a local IT support company with offices in Arundel and Chichester, looking after businesses across Sussex and into Hampshire. Our average response time is under 15 minutes, most problems are fixed remotely, and we come on site when a job needs hands on. It is a fixed monthly price from £30 per user, and our IT support pricing is published in full.
<15 minutesAvg. Response
2 local officesArundel & Chichester
100+
Businesses supported
Since 2015
Supporting UK businesses
98%
First-contact resolution
<15 min
Average response time
WHAT ATS MANAGES
What our local IT support covers
One local IT company looking after the four things your business depends on: your people, Microsoft 365, security and the infrastructure underneath, instead of a patchwork of separate suppliers. It is the same business IT support we provide from both offices, and our managed IT services bring it together under one agreement.
User & Device Management
Your local team, productive, supported and secure
User Support & Helpdesk
Device Management
Onboarding & Off-boarding
Microsoft 365 & Cloud
Identity, collaboration and licensing, governed properly and kept compliant
Microsoft 365 management
Backup & recovery
Cloud workloads
Security & Compliance
Cyber-aware operations included as standard
Security baselines
Endpoint protection
Patch management
Infrastructure & Connectivity
Dependable foundations for hybrid and office-based working
Monitoring & maintenance
Networking & WiFi
Servers & infrastructure
Business outcomes
Local IT support that keeps your business running properly
ATS does far more than close tickets. We help nearby businesses standardise their systems, remove daily friction and build the operational consistency that keeps teams productive and leaders confident. If you are still working out the budget, our guide to how much IT support costs covers the typical UK per-user ranges, and our IT support packages and pricing page sets out exactly what we charge.
We don’t just resell software. We run it every hour of every day for the businesses we look after.
Security Operations · Arundel
Fewer disruptions, more momentum
Proactive monitoring and patching stop recurring faults before they disrupt the working day, so your team stays focused.
Faster, calmer support
Every ticket is triaged, owned and resolved by a named engineer, never passed around queues or fobbed off with a script.
Smoother onboarding & leavers
New starters are productive on day one, and leavers are fully deprovisioned the same day, cleanly and securely.
Dependable hybrid working
Office, home and on-the-road staff get the same secure set-up and the same support, with remote IT support wherever they work.
Better visibility & accountability
Clear reporting on tickets, devices, security and projects, so leadership always knows where IT stands.
ats operating model
A structured operating model, not reactive fire-fighting
Mature IT runs on process. ATS manages your IT estate against a continuous four-stage model that balances quick day-to-day responsiveness with steady long-term improvement.
01
Assess & Audit
We baseline your environment: users, devices, Microsoft 365, network, security posture and the operational risks underneath.
02
Secure & standardise
We harden identity, devices and data, retire shadow IT and bring everything up to a documented operational standard.
03
Support & monitor
Day-to-day support, proactive monitoring, patching and security operations run continuously, delivered by named engineers who know your setup.
04
Review & improve
Regular reviews of risk, performance, cost and planned change, so your IT keeps pace with the business.
24 / 7 / 365Proactive monitoring
<15 minAverage response time
From £30Per user, per month, plus VAT
WHERE WE ARE
IT support near you across Sussex and Hampshire
Our head office is on Tarrant Street in Arundel, and we have a second office on Northgate in Chichester. From there we look after businesses along the coast from Portsmouth to Brighton and inland to Horsham and Crawley.
Most support is done remotely, so it is just as fast wherever you are. Whether on-site visits are included depends on how close you are and which package you are on, and we set that out in your quote. Further afield? Our remote IT support works anywhere in the UK.
Arundel head office
15 Old Printing House Square
Tarrant Street, Arundel
West Sussex BN18 9JH
Read more about IT support in Arundel.
Chichester office
Freedom Works, Metro House
Northgate, Chichester
West Sussex PO19 1BJ
Read more about IT support in Chichester.
West Sussex
Arundel, Chichester, Littlehampton, Rustington, Angmering, Worthing, Lancing, Bognor Regis, Middleton-on-Sea, Storrington, Pulborough, Billingshurst, Horsham, Crawley, Midhurst, Burgess Hill, East Grinstead
East Sussex
Hampshire
See every town on our locations page, or our overview of IT support in Sussex.
WHAT IT COSTS
How much does local IT support cost?
We publish our prices. Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month. Where you land in each range depends on your setup, such as on-premise servers, compliance requirements or faster response needs.
For the full breakdown, see our IT support packages and pricing, or get a rough figure from the IT support cost calculator.
| What you get | Core support | Complete IT and security |
|---|---|---|
| Price | £30 to £48 per user, per month | £55 to £90 per user, per month |
| Typical cost for a team of 15 | £500 to £700 a month | £850 to £1,350 a month |
| Unlimited helpdesk, 9am to 5.30pm, plus urgent out-of-hours support | Included | Included |
| 24/7 monitoring, patching and endpoint protection | Included | Included |
| Named engineers and a response time in writing | Included | Included |
| Staff onboarding and offboarding | Included | Included |
| Managed cyber security | Not included | Included |
| Microsoft 365 management | Not included | Included |
| Backup and disaster recovery | Not included | Included |
| Cyber Essentials guidance and regular IT strategy reviews | Not included | Included |
All prices exclude VAT. Licences are billed at cost, and a one-off onboarding fee, typically £500 to £2,000, covers auditing, documenting and taking over your systems. Rolling annual agreement, billed per user. Ad hoc support is £100 an hour, £340 a half day or £650 a day.
Local clients
Businesses near you that we look after
Northgate Properties
Chichester
A six-person land promotion and development firm. IT support, security, Microsoft 365, broadband and phones now come from one team.
Timothy Roe
Chichester
Luxury jewellers. We overhauled their IT during a shop revamp, with a new server cabinet, upgraded hardware, mesh WiFi and stronger cyber security.
Norfolk Arms Hotel
Arundel
A historic 37-room hotel, with full-property WiFi, a room-by-room VoIP system and modernised IT and security.
Arundel Museum
Arundel
Moved to Microsoft 365, with broadband and VoIP taken over and costly errors left by a previous provider put right.
Bright Spark Energy
Wick, Littlehampton
A six-person solar and EV charger installer. IT, cyber security and VoIP managed by ATS for four years.
Neighbourhood Vet
Gosport
A veterinary practice with 13 staff: full IT support, cyber security, backups, full fibre broadband and VoIP.
Since moving to ATS, everything just works. They brought all our IT, support, security, Microsoft 365, broadband and phones, under one roof, so there is one team to call for anything. They are quick to respond and we rarely have problems now. It has made running the office so much easier.
MichellePA to the Director, Northgate Properties, Chichester
Free • No obligation • Senior engineer • 30 minutes
A calmer, more proactive way to run your IT, with help nearby
Book a no-obligation IT review with ATS. We’ll baseline your environment, flag the operational and security risks worth knowing about, and outline what a more mature managed service could look like for your business.
What you’ll get from your review
- An operational and security baseline of your current setup
- A clear summary of risks, gaps and quick wins
- A recommended managed service scope and roadmap
- Transparent pricing, with no obligation to proceed
If it is urgent, call us on 01903 255 159.
Cyber Essentials Certified
Verified UK security baseline
Microsoft Partner
Modern Workplace specialists
Rated 5.0 on Google
By local businesses
<15 min Response Target
98% first-contact resolution
Industries we support
Built for regulated and professional businesses in your area.
From compliance-driven solicitors and accountants to fast-moving recruitment and construction teams.
What clients say
Rated 5.0 on Google by local businesses.
★★★★★
We have been with ATS Connection for years and they have always been reliable. Fast, efficient, and they really know their stuff.
MichelleNorthgate PropertiesGoogle ★ 5.0
★★★★★
Their proactive IT support has saved us a lot of headaches. We can focus on growing our business knowing our IT is sorted.
VickyCallatech EngineeringGoogle ★ 5.0
★★★★★
ATS Connection has been a huge help. Whenever we run into IT issues, they are always there to resolve things quickly.
NicholasNorfolk Arms HotelGoogle ★ 5.0
FAQ
IT support near me: common questions
Look for a local IT company with named engineers, a response time written into the agreement, proactive monitoring, published prices and the option of on-site visits. Ask how quickly they answer, what is included in the monthly price and who you will actually speak to. Our guide to switching IT support provider covers the questions to ask.
Our head office is at 15 Old Printing House Square, Tarrant Street, Arundel BN18 9JH (01903 255 159). We also have an office at Freedom Works, Metro House, Northgate, Chichester PO19 1BJ (01243 960600).
We support businesses across West Sussex, East Sussex and Hampshire, including Chichester, Arundel, Littlehampton, Worthing, Bognor Regis, Horsham, Crawley, Brighton and Portsmouth, and into Surrey. Remote support works anywhere in the UK. See all the areas we cover.
Yes, when a job needs hands on, such as hardware faults, network installs or an office move. Most issues are fixed remotely, often within minutes. Whether on-site visits are included depends on how close you are to our Arundel and Chichester offices and which package you are on, and we set that out in your quote.
Our average response time is under 15 minutes, and 98% of issues are resolved at first contact. Your guaranteed response time is written into your agreement.
Core support is £30 to £48 per user per month, and Complete IT and security is £55 to £90 per user per month, plus VAT. For a team of 15 that is roughly £500 to £700 a month on Core or £850 to £1,350 a month on Complete. Full details are on our IT support packages and pricing page.
Our helpdesk is open from 9am to 5.30pm on working days, and urgent out-of-hours support is available when you need it. Monitoring runs around the clock.
Yes. Our Complete IT and security package adds managed cyber security, Microsoft 365 management, backup and disaster recovery, Cyber Essentials guidance and regular IT strategy reviews to day-to-day support. Read more about our managed IT services.
Yes. We audit and document your systems, manage the handover from your current provider and take over without disrupting your team. The one-off onboarding fee, typically £500 to £2,000, covers this work. Our switching IT provider page explains the process.
Our support is a rolling annual agreement, billed per user. If you only need occasional help, ad hoc support is £100 an hour, £340 a half day or £650 a day.
Free • 12 minutes • Written PDF report
Who actually holds the keys to your systems?
List the systems your business runs, answer plain-English questions about how they are controlled, and get a report with a red, amber and green rating for every area and what to fix first. Nothing on your systems is touched.
Cyber Essentials certified · Microsoft Partner · rated 5.0 on Google
