IT Outsourcing: A Third Of Businesses Do It And Here’s Why

What is IT outsourcing? It is basically the term which is refered to when a business use an external company to manage their IT infrastructure. Fully managed IT support companies will take full control of all IT related maintenance, support and consultancy. A luxury for a business to outsource their IT to a fully managed services provider is often the feature of recieving 24/7 managed support. Additionally, a lot of companies tend to outsource their IT to save costs from hiring a team of IT experts. 

What services can be outsourced?

Most services can be outsourced, including:

The list can go on!

The luxury of outsourcing your IT is that you can receive solutions from experts at a fraction of the cost compared to hiring an IT professional in house.

Examples of successful IT Outsourcing

If you are a business owner then think about this for a second: Is there any areas in your business that you feel would benefit from an IT team which could alleviate stress or drive success? In most experiances the answer would be yes. Whether it is simplifying your remote management system, improving your broadband or making sure your day to day workings is done in a safe enviroment. Here a real life example of the effectiveness of outsourcing your IT:

The Norfolk Arms Hotel, Arundel

The Norfolk Arms Hotel is one of the largest independant hotels in Sussex set in the heart of Arundel. Before partnering with ATS Connection they were struggling with day to day issues causing stress and a much less work productivity levels. They didn’t have a secure cloud file storage in place which was making sharing files and collaborating extremely hard.

Now that they have partnered withATS, they have reassurance that they can contact us for any issues that arrive. With a secure, user friendly interface cloud file storage, secure award winning antivirus and fully managed Cyber Security they have found they have more time and less IT stress allowing them to focus on the work they are planning to do with no interruptions.

Outsourced vs in-house IT solutions

Having the right expertise in technology has a huge impact on the day to day runnings of businesses, you just need it at your disposal.

The alternative to outsourcing your IT would be to hire an in-house IT manager and/or IT technicians. If they are right for the role and have the relevent experiances and knowledge, this will most likely alleviate IT problems and boost productivity. However, a downside to this is that it could be extremely time consuming and costly in comparison to outsourcing your IT. As IT is a complex and specialised area you will need to be prepared to pay for the latest training for your staff so they can keep up to date with the IT world. 

Outsourcing your IT, including your cyber security, on the other hand will defeat all of the problems mentioned above. Choosing a reliable IT provider means they will constantly be up to date with the latest trends and industry developments. At ATS Connection, we take the time to get to know your business and it’s specific needs, so you can expect a fully tailored IT infrastructure.

Why should I consider IT Outsourcing?

Gain the support of an experienced, proactive team

Your IT partner’s up to date industry knowledge will be invaluable when it comes to solving your business issues, streamlining processes, maximising security and growing your business

Control your costs

Outsourcing your IT will enable you to establish a clear technology roadmap, outlining budgets, projections and costs over the next few years, ensuring you have no nasty surprises.

Focus on your core business

Less time worrying about ongoing IT issues, means more time spent focusing on business strategy and growth.

Reduce Risk

Outsourcing your IT will open the door to a multitude of cyber security expertise, meaning that you’ll gain the best insight into how to protect your business from all forms of security threats.

Leverage expertise

Access to technological expertise will assist you with the planning and strategy of your overall business goals, helping your business to get ahead of the competition

Boost productivity

Reliable 24/7 IT support from IT experts will reduce downtime and ensure your team can work more efficiently.

Choosing an IT company

In such a competitive market, finding the right IT company for you can be a complicated process. Asking others if they know of a good company is a good start and can kick start your search. 

When choosing your next IT company, here is a list to consider:

Not ‘one size fits all’

You need an IT company who doesn’t see you as the same as everyone else. Businesses need different levels of support and the IT company needs to adapt accordingly. 

Reliable

Business IT support provider who does as they say in a suitable time frame is important for your business.

Industry knowledge

Finding an IT company who has the experience and knowledge will give you a great benefit.

Proactive

Make sure they listen to your needs and act accordingly, suggesting ideas to align with your business.

Promising response to COVID-19

Covid 19 has effected every business, but finding an IT company who was supportive to their clients throughout the pandemic. This will tell you a lot about the company.

Talking plain and simple

Sometimes IT companies can talk in terminology that confuses you, make sure they speak in the language of a non-IT person so that you can understand them.

To make sure you find best IT partner for you, look out for evidence of exceptional service. This could be in the format of Case Studies, testimonials, Facebook Review and Google Business Reviews. Make sure they dont just offer great support but also high quality customer service as after all, this is one of the most important factors of any company.

Please feel free to contact us at any time;

Phone: 01903 357002

Email: contact@atsconnection.co.uk

Get in touch

How To Identify A Scam Email

Do you ever look at an email and think twice about its authenticity?

Well your definitely not being paranoid, these emails are known as phishing emails which in the recent 2021 government survey identified to be the most common form of attack on businesses and individuals.

What is a phish?

Phishing is when cyber criminals impersonate companies or “Persons of Authority’ such as a bank or government agency to mislead users into revealing information, making payments or downloading malicious software usually through emails. Recently phishing scammers have branched onto mobile messages so this blog concerns both email and mobile.

The main types of Phishing 

Mass scale – This is the most common of phishing scams because it’s so easy for cyber criminals todo. What cyber criminals will do is send a mass amount of emails to hundreds and even thousands of people at once with a generic email that could relate to anyone. This method relies on the chance that one or two people fall for this scam.

Spear Phishing – This method is much more direct. Focused at an individual or group of individuals. This method for the victim is much harder to identify as the cyber criminals will have knowledge of your personal details from other sources making the scam that more believable.

Whaling – A version of spear Phishing which targets a high value member within an organisation such as directors.

The impact Phishing causes

Depending on the attack the damage could be severe towards an individual or business. 

For individuals most phishing scams will try to gain personal information which can then be related to further issues such as identity theft. 

Companies can suffer massive loss of revenue on top of hefty fines if they were to suffer a phishing scam that affected customers. Phishing can affect companies in many ways and usually with diverted time which would be prioritised to fixing the issue.

However, if at all a phishing scam entered the companies system and leaked private information about clients, then the company could face a fine of up to £17.8 million or 4% of global revenue if the digital security of the company did not meet UK GDPR guidelines during an investigation.

Another big phishing impact would be to get you to install something onto your computer. If you didn’t know, downloading links from people you don’t know is usually a bad idea but if it were from a phishing scammer you could be installing anything onto your computer, Malware, remote monitoring and control software, viruses and others. This can then result if data loss and your system being held for ransom.

Anyone is a target

Phishing can affect even the most technologically and financially advanced businesses. A false invoice phishing attack impersonating one of Facebook’s main Asian-based suppliers cost the company $100 million between 2013 and 2015. Crelan Bank in Belgium lost $75.8 million in a CEO fraud scheme that was only discovered through an internal audit.

The criminals responsible are yet to be found.

How can I recognise phishing scams myself?

An infected attachment is a document that appears to be normal however conceals malware. It is recommended that you never open an attachment unless you are certain the message is from a legitimate source. The validity of the download will be flagged by your anti-malware programme if you have one. If this is the case, don’t go any farther.

Look at the email address.

Many people don’t look at email addresses, we cut straight to the content. Phishing scammers have found ways of displaying names that don’t correlate with the email address. This disguises the true origin of the email.

Genuine emails will have organisation names in the domains such as @paypal.com and @barclays.com. If they look any different then you should ignore the message and block the domain.

Another part would be that domains are misspelt in ways that are indistinguishable from the ones being impersonated. Creating a domain extremely similar to a company is called Typosquatting. ‘Google’ could be changed to ‘Yoogle’ or ‘Voogle’ in the chance that you wouldn’t notice the difference, this is because our brains are able to correct spellings without us even knowing and why we can read jumbled letters if placed correctly.

Messages require immediate action.

The longer you think about it, the more likely you are to notice something is amiss. The attackers are well aware of this. As a result, they use strategies to convince you to act now rather than later. PayPal, Windows, and Netflix are examples of frequently used services that are vital to the majority of people. As a result, they’re great because you’ll be able to deal with them right away.

The solution

Although very serious these are very easily and solvable problems:

  1. Educate yourself and your employees. Noticing phishing emails today is crucial and can save you a lot of time and money. Spam filters will never be 100% effective so everyone is responsible for protecting their email and their organisation. Spending some on training your employees is much cheaper than the losses that you could receive from phishing scams.
  2. Identify scams and report them to others. This gets the word out about emails to ignore.
  3. If you were to receive anything immediate from your bank or government which you don’t recognise then you should contact them directly (over the phone preferably).
  4. Use the knowledge within this blog to help you better understand how phishing scammers operate.

We hope that this blog helped you in some way. If you think that you have fallen victim to a phishing scam we may be able to assist you or point you in the right direction to recovery.

Please feel free to contact us at any time;

Phone: 01903 357002

Email: contact@atsconnection.co.uk

Get in touch

6 Ways To Extend Your WiFi Range

Do you find that your WiFi doesn’t reach all around your home? Perhaps your one too many rooms away from the router and you notice extended buffering and generally slow performance.

Maybe some parts of your property there is no signal at all where even loading a web page seems to take an eternity. 

Usually these ‘black spots’ are often caused by distance, thick walls like brick and interference from other devices.

Nowadays WiFi is essential especially since working from home has become the new norm with video calls and cloud sharing becoming more popular. So when your WiFi keeps dropping out it can get increasingly frustrating and disruptive.

Luckily there are many different ways to extend your routers range all around your property to give you the same performance as if you were right next to the router.

Move the router

The easiest option would be to move the router to a better spot. Sounds simple enough but there are a few tricks to placing the router in the best spot.

Firstly have the router out in the open preferably in a raised place, not in a cupboard or behind the TV. Also getting the router as close to the centre of the house as possible will help distribute a signal evenly.

Although something of the past now some routers still have antennas and adjusting them to be perpendicular to the router will help. Antennas send the best signal out of the sides and less out of the top and bottom. Also if your router has multiple antenna your could position them accordingly to target certain parts of the house.

Upgrade the router

If moving your router around seems to not solve anything then perhaps your router is not powerful enough or too old. If this is the case then maybe its time to upgrade it to a newer one, most ISPs give these out if you ask and being a long-time user of the provider may help you out. Just watch out if they try to sell you a new contract.

The oldest to newest WiFi standards are: 802.11b, 802.11g, 802.11n, 802.11ac and WiFi 6. If you have an older “b” or “g” wireless router we really recommend upgrading.

A common misconception is that the latest WiFi standard gives you the best performance and range. While this is partially true the best speeds come at the expense of range so you’ll actually get the best coverage from a router with really good performance using 2.4GHz, not 5GHz.

However, this merges with the next option of a mesh WiFi. 

Mesh WiFi kit

A mesh WiFi network is when two or more routers work together to provide the best coverage than what a single router could deliver. What it does is replace your existing routers WiFi and although this sounds confusing the process has been made very simple so that people with little to no knowledge of IT can set it up.

To set up a WiFi mesh kit connect the main device to the router via ethernet and put the other mesh devices around the house. Depending on what sort of coverage you need and how big the property is you may need one or more mesh devices. All the devices communicate with one another creating a reliable connection around the house even into the garden.

Powerline adapters

One of our most recommended options would be to use your properties electrical circuit. Powerline adapters are similar to mesh kits where a module is in each room that wants to be boosted. These even can work in places such as garages or outhouses. 

All you need to do is plug an adapter into a power socket near the router and connect the two via ethernet. Then plug in the extenders in the rooms that you want a boosted signal in and press a few linking buttons and you’re all setup.

Depending on what model you get sometimes the extenders create new connections which sometimes means you have to switch your internet. However there are some good ones that simply work off the main connection meaning you don’t have to switch around when going into different rooms.

Powerline adapters are more expensive than mesh kits however they mirror the signal that the router provides meaning no loss of bandwidth on each extender.

Wireless boosters

WiFi extenders which also go by repeaters or boosters increase your WiFi signal by capturing the wireless signal from your router and then rebroadcasting it. These do work however are not the best option if you require extremely fast WiFi speeds.

These are very cheap and very easy to install with some models little than £20 or so. However these use the older 801.11n standard. There are newer models if you’re looking for something slightly faster, 802.11ac boosters can be brought for around £35.

They work by having two halves of an antenna, one to receive and one to transmit which effectively halves the potential speed of the original WiFi signal.

Realistically this shouldn’t be too much of a problem if you are doing basic things like browsing the web but you could see some buffering if trying to stream in HD or downloading large files.

Wireless boosters work best when placed in a central location and are not to far away from the main router. If you think that putting a booster in a place where the connection is bad it will do no good as it is just spreading around a weak signal and will reduce the speed of the rest of the network.

So the best spot for the booster is somewhere in the middle between the router and the desired device that you want to be connected.

Using 2.4GHz instead of 5GHz WiFi

If you didn’t know WiFi uses two frequency bands: 2.4GHz and 5GHz. Most people think that the fastest option would be 5GHz. In a technical sense you’d be correct 5GHz is faster than 2.4GHz however you’d have to sacrifice the walls and ceilings in your house or sit right next to the router. 

This is because 5GHz cannot penetrate walls, ceilings or anything because of its wavelength. The higher the frequency the shorter the wavelength.

2.4GHz is much better at delivering a signal over greater distances but at slower speeds. That is why you may benefit from forcing your device to connect to the 2.4GHz network instead. Most basic routers combine the network so separating them can sometimes be a challenge. 

If this is the case then all you have to do is log into the settings web page (type your routers IP directly into a browser) and look for a WiFi menu where you can split the two frequencies into two entities.

Bear in mind some household devices can interfere with a 2.4GHz connection such as baby monitors, Bluetooth, Microwaves and more. These can reduce the speed and range a WiFi signal has. 

Ultimately you have to decide if you want a greater range with lower speeds or shorter range with greater speeds. Mileage may differ but it is very well worth understanding the difference between the WiFi bands and use it for your advantage.

Conclusion

There are many different ways of boosting a WiFi signal over your property. Some options are much better than others but really it depends on what property that you have. There are many different things that can influence the choice of WiFi extender, such as what your properties internals are made out of such as brick or plaster, also the size of the coverage that you want should influence your choice. It is easy to forget the reliability of your broadband causing an issue. If your property can’t currently get FTTP then SoGEA is the best alternative for speed and reliability.

All the options that we’ve covered in this article are viable options but if you’re having trouble deciding what would best suit you, don’t worry. 

Here at ATS Connection we can find the best option for your property and install everything to ensure that you receive top-notch WiFi everywhere.

If you do want a professional opinion feel free to call us at: 01903 357002 or alternatively email us at contact@aruntechsupport.co.uk 

Get in touch

Top 4 Threats To Network Security

Whether your business is transitioning back to an office atmosphere or your workforce will continue to work remotely, you are more vulnerable to network security attacks than ever before. Threat actors (those who represent a security risk to your network) are after the data on your network and are working hard to obtain it. Here are the top four network security concerns to assist you comprehend the issue.

Ransomware

Ransomware is a serious threat to your business, especially because it is so difficult to detect. 

Gone are the days when you had a virus and it just showed up and said hello. Ransomware infiltrates your system, embeds itself in everything, and then attacks! 

It can take weeks or even months for a breach to be discovered. The time it takes to identify something is increasing. 

In 2016, Fireye reported a global average of 146 days. According to IBM calculations, it is already 228 days, according to a Varonis report from 2021. 

A data breach’s cost is calculated in terms of time, money, and reputational damage. You must have the assurance that you are safe.

Social engineering

Why should threat actors put forth the effort to get past your endpoint and network protection when they can use your employees to do so? This fundamental concept is what makes social engineering such a danger to network security. 

“Psychological manipulation to fool users into making security blunders or giving out sensitive information,” according to the best definition we’ve seen. 

Phishing assaults (emails posing as a senior member of staff in order to obtain information or money) are the most popular tool in the social engineering toolkit. 

Another example is hacked websites. Cyber hackers are always trying to break into trusted websites in order to steal information or gain access to your network.

In the real world, a developing method of attack is being used. Malware-infected USB sticks are put outside of targets in the hopes that they would be picked up. 

People are intrigued when they are referred to as “staff bonuses” or “salary raises.” When they plug them into their laptops, the malware is released, and the problems begin. 

This is a staff education challenge for you, and our blog has a number of items that can help.

Crypto-mining

You can obtain crypto-currencies in one of two ways: by purchasing them or by mining for them. Crypto-mining necessitates a significant amount of computer power. 

Breaching your network and using your devices’ computing power is a growing issue. 

According to Cisco statistics, 69 percent of businesses have faced some kind of harm as a result of this. As the value of crypto-currencies rises, so does the degree of activity. 

Bitcoin was trading at £45,000 per coin at the time of writing, a new high.

Although this threat appears to be minor at first, it frequently serves as a stepping stone to more serious cybercrime. They can do a lot more than just use your processing power once they’re in. 

You may have been hacked by a cyberminer if your AWS computing charges have increased or your bandwidth is always blocked.

DDoS attacks

Although Systems IT does not provide website hosting, this is an increasing issue, which is why we’re talking about it now. 

DDoS (distributed denial of service) attacks grew by 55% in the 15 months leading up to March 2021, with NSFOCUS reporting that they had detected over 152,000 attacks by December 2020. 

The majority of DDoS attacks appear to be motivated by people disagreeing with your policies/beliefs or by you offending someone – whether intentionally or unintentionally. In the first half of 2021, the biotech and pharmaceutical industries were the most targeted. 

A network security breach has three costs, as previously stated:

  1. Time: a significant amount of time is lost, both in attempting to repair the damage and simply in downtime as your staff is unable to function. 
  2. Money: Whether you pay a ransom to get your data back or merely calculate the cost of lost revenue, it can soon add up. 
  3. Reputation: there are three considerations to consider here:
    1. Do you wish to inform your clients that your company has been hacked? What will they think of you, and will they decide to work with you again? 
    2. If your Personally Identifiable Information (PII) data has been accessed, you must notify everyone who may be affected, according to ICO regulations. The combination of a reputational risk and an increase in “ambulance-chasing” legal action can be devastating to your company. 
    3. What will your colleagues think of you if you refuse to increase the security around your network? Of course, enhancing security has a cost, but isn’t it far less than the costs we’ve discussed?

Survival

In the end, it could be the difference between your company growing and surviving. 

Within six months, 50% of organisations that have had a data breach have shut down. 

Even if they do survive, the impact of all of the above on the bottom line will be felt for a long time. 

These risks frequently go undiscovered for weeks or months, as stated earlier in the essay. 

Over time, the amount of damage is steadily increasing. 

The sooner you identify a breach and begin responding, the less damage is done.

The purpose of this article was to inform you about the threats that your network and business face. 

The next one will focus on how you can defend yourself. Simply subscribe here if you don’t want to miss that article. 

If none of the expenses listed above appeal to you, let’s discuss how ATS can assist you in protecting your network. Call us on 01903 357002 or send us an email. With cyber crime kill chains on the rise, it has never been more important to ensure you are protected than now. Check out out cyber security services here

Get in touch