VOIP

VoIP Phone system

VoIP Is On It’s Way! What Do You Need To Know About When Your Old Landline Phone Stops Working?

Landline phones have become so obsolete that even one of our director’s Jake Boase’s parents have given up theirs. While many of us increasingly rely on our phones for everything, the UK still has a fully functional landline network, and many people still have at least one phone connected into a socket in their home.  There …

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VoIP Phones

The benefits of VoIP

What is VoIP? VoIP stands for Voice over Internet Protocol and is nearly identical in operation to a traditional PBX, but rather than using onsite hardware, calls are routed via the internet. It’s ideal for supporting your remote or hybrid workforce, where staff can take calls as if they were sat at their desk in …

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ISDN switch off

ISDN Switch Off 2025

ISDN Switch Off 2025 The ISDN switch-off is something that is gaining momentum in the telecommunications industry. Everyone’s been talking about it for a while, but now companies across all sectors are starting to get themselves prepared and investigating what changes they will need to make, and how they can get ready with minimal impact …

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VoIP Phone ATS Connection

Is VoIP a viable alternative to your business telephone system?

VoIP phones use voice over internet protocol (VoIP) technology to deliver an internet based telephone service. Calls are delivered over the internet rather than the traditional legacy technology of the Public Switched Telephone Network (PSTN) or Integrated Services Digital Network (ISDN). Both the PSTN and ISDN networks are set to be decommissioned shortly. Due to the reduced infrastructure needed …

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Man on phone in office

Dealing with an influx of calls

COVID-19 restrictions have resulted in many businesses experiencing an influx of inbound calls. Whether it’s rearranging bookings, making appointments, or general customer support requests, keeping your customers happy is essential.  Call Queue My call queuing feature means callers can be placed in a queue in the event that all of your team are busy. You can enable comfort …

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