What Is Cyber Security? A Plain-English Guide for UK Businesses (2026)

The short answer: Cyber security is how a business protects its accounts, devices, email, data and online services from being stolen, damaged or disrupted. The National Cyber Security Centre puts it simply: cyber security “helps individuals and organisations reduce the risk and impact of cyber attacks”. For most UK businesses it comes down to a handful of basics done consistently: multi-factor authentication, up-to-date devices, malware protection, tested backups and staff who can spot a phishing email. It matters because 43% of UK businesses reported a cyber security breach or attack in the last year, according to the government’s latest Cyber Security Breaches Survey.

Last updated: 30 September 2026. Figures checked against the government’s Cyber Security Breaches Survey 2025/2026, NCSC guidance and ICO guidance on that date.

In this guide

What is cyber security?

The NCSC defines cyber security as something that “helps individuals and organisations reduce the risk and impact of cyber attacks”. It adds that its core function is to defend the digital services and devices we rely on from online threats, including the data and personal information stored on them or in the cloud.

In a business, that means three things:

  • Keeping information private. Only the right people can see client files, financial records and email.
  • Keeping information accurate. Nobody can quietly change bank details on an invoice or tamper with records.
  • Keeping systems available. Email, files and line-of-business systems keep working, and you can recover quickly if they do not.

Cyber security is not only a technology problem. Many successful attacks on small businesses start with a person being tricked, an account without multi-factor authentication or a device that has not been updated. Good cyber security is as much about habits and process as it is about software.

Why is cyber security important for businesses?

Cyber security is important because attacks on UK businesses are common, most of them involve phishing, and the fallout reaches money, clients and legal obligations. These are the headline figures from the government’s Cyber Security Breaches Survey 2025/2026, published in April 2026:

MeasureUK businessesUK charities
Reported a cyber security breach or attack in the last 12 months43%28%
Experienced phishing attacks38%25%
Victims of at least one cyber crime in the last year19%14%
Have a formal incident response plan25%19%
Insured against cyber security risks in some way47%35%
Source: Department for Science, Innovation and Technology, Cyber Security Breaches Survey 2025/2026, published 30 April 2026.

Size makes a difference. The same survey found that 42% of micro businesses, 46% of small businesses, 65% of medium businesses and 69% of large businesses reported a breach or attack. The survey only counts breaches that organisations spotted and chose to report, so smaller firms may be under-counting.

The threat at national level is rising too. The NCSC handled 204 nationally significant cyber attacks in the 12 months to August 2025, up from 89 the year before.

For an individual business, the damage usually shows up in four ways:

  • Lost time. Staff locked out of email or files, systems rebuilt, and client work delayed.
  • Lost money. Payment diversion fraud, where a criminal changes the bank details on a genuine-looking invoice, can take a large sum in one transfer.
  • Legal duties. If personal data is involved, a notifiable breach must be reported to the ICO without undue delay and within 72 hours of becoming aware of it, and inadequate security can lead to an ICO fine.
  • Client trust and contracts. More clients, insurers and tenders now ask how you protect data, often by asking for Cyber Essentials.

The survey also shows that most breaches are low cost in direct terms: the median perceived cost of the most disruptive breach was £0 for businesses. The risk sits in the minority of cases that are serious, which is exactly what the basics below are designed to prevent.

What are the main areas of cyber security?

Cyber security is usually split into a few areas, each protecting a different part of the business. For a small business, these are the ones that matter:

AreaWhat it protectsTypical measures for a small business
Identity and accessUser accounts and admin rightsMulti-factor authentication, strong unique passwords, separate admin accounts
Email securityThe inbox, where phishing arrivesFiltering of links and attachments, impersonation protection, staff awareness
Device (endpoint) securityLaptops, desktops and phonesMalware protection, encryption, automatic updates, device management
Network securityOffice internet, Wi-Fi and remote accessA configured firewall, secure Wi-Fi, changed default passwords
Cloud and data securityMicrosoft 365, files and client dataSharing controls, data loss prevention, access reviews
Backup and recoveryYour ability to get back up and runningSeparate, tested backups and a written recovery plan
People and processEveryone who uses your systemsPhishing awareness, clear payment-checking rules, an incident plan
A practical grouping for small and medium businesses. Larger organisations add areas such as application security and security monitoring.

What are the most common cyber threats to UK businesses?

Phishing is by far the most common attack on UK businesses. The Cyber Security Breaches Survey found phishing was the most prevalent type of breach or attack and was seen as the most disruptive by 69% of businesses and charities that had a breach. The threats worth knowing are:

  • Phishing. Fake emails or texts that trick someone into clicking a link, entering a password or opening an attachment. See our guide to how to spot a phishing email.
  • Business email compromise and payment diversion fraud. A criminal gets into, or imitates, a mailbox and redirects a payment. Our article on how conveyancing firms get caught shows how it works.
  • Account takeover. Stolen or guessed passwords used to sign in to Microsoft 365 or other cloud services. Multi-factor authentication is one of the most effective defences, because a stolen password alone is no longer enough.
  • Ransomware. Malicious software that encrypts files and demands payment to unlock them, often after the attackers have copied data out.
  • Malware. Software that steals data or gives attackers remote access, usually arriving by email or a compromised website.
  • Unpatched software. Known weaknesses in out-of-date systems, which attackers scan for automatically.
  • Mistakes. Files shared with the wrong person, lost laptops without encryption and emails sent to the wrong address.

What does good cyber security look like for a small business?

Good cyber security for a small business is a short list of basics, done on every device and every account, and checked regularly. The NCSC’s small organisations guide to cyber security groups them into five areas: securing your email, securing your important online accounts, protecting your devices, backing up your data and spotting cyber attacks.

In practice, that means:

  1. Turn on multi-factor authentication for Microsoft 365, banking, accounting software and anything else that holds business data.
  2. Keep devices and software updated, with automatic updates switched on and anything unsupported replaced.
  3. Run malware protection on every laptop and desktop, and make sure it is reporting in.
  4. Back up important data to a separate location, and test that you can restore it.
  5. Limit admin rights so everyday accounts cannot install software or change security settings.
  6. Configure the firewall and Wi-Fi, and change default passwords on routers and other equipment.
  7. Train staff to spot phishing and to check any change of bank details by phone, using a number you already hold.
  8. Write down what you would do in an attack: who to call, how to isolate a device and how to restore from backup.

Our cyber security best practices guide covers each of these in more detail. The NCSC also offers a free Cyber Action Toolkit for sole traders, micro businesses and small organisations.

What is Cyber Essentials?

Cyber Essentials is the UK government-backed certification that shows a business has the basics in place. The NCSC describes it as “the minimum standard of cyber security recommended by the Government for organisations of all sizes”. It checks five technical controls: firewalls, secure configuration, security update management, user access control and malware protection.

It is worth having. Only 5% of businesses hold it, according to the breaches survey, yet the NCSC reported in 2024 that data from the insurer that provides cover with the scheme shows certified organisations are 92% less likely to make a cyber insurance claim. Central government and NHS contracts that involve personal data or certain IT services require it, and a growing number of other buyers ask suppliers for it.

See our Cyber Essentials requirements and checklist and our guide to what Cyber Essentials costs. For a real example, read how we helped Repaircraft achieve Cyber Essentials Plus.

What are the UK rules on cyber security?

There is no single cyber security law for small businesses, but several rules require you to protect data and report serious incidents:

  • UK GDPR and the Data Protection Act 2018. Any business holding personal data must keep it secure. A notifiable personal data breach must be reported to the ICO without undue delay and within 72 hours of becoming aware of it. UK GDPR fines can reach £17.5 million or 4% of worldwide turnover, whichever is higher, for the most serious infringements, and £8.7 million or 2% for failures such as inadequate security or not reporting a breach.
  • Sector rules. Regulators set their own expectations, for example the SRA for law firms (see does the SRA require Cyber Essentials) and the Data Security and Protection Toolkit for care providers (see our DSPT guide for care homes).
  • The Cyber Security and Resilience Bill. This bill would update the UK’s rules for essential and digital services and would bring medium and large managed service providers into scope, with an initial incident notification to the regulator within 24 hours and a fuller report within 72 hours. It is still going through the House of Lords and is not yet law.

What should you do if your business is attacked?

If you think your business is under attack, act quickly and in this order:

  1. Contain it. Disconnect affected devices from the network rather than switching them off, and do not wipe them until your IT provider has checked them, as that can destroy evidence.
  2. Call your IT provider so they can lock compromised accounts, reset passwords and check how far the attacker got.
  3. Report it. Report Fraud (the national service that replaced Action Fraud in December 2025) asks businesses suffering a live cyber attack to call 0300 123 2040, 24 hours a day. In Scotland, call Police Scotland on 101.
  4. Tell the ICO within 72 hours if personal data may have been affected and the breach is notifiable.
  5. Warn clients and suppliers if your email was used to send fraudulent messages, and call your bank at once if money has been sent.
  6. Restore from backup and learn from it, fixing the weakness that let the attacker in.

Should you outsource cyber security?

Most small businesses do not have a security specialist on the payroll, so outsourcing is common. The breaches survey found that 44% of micro businesses now use an external cyber security provider, up from 39% the year before. Our article on reasons to outsource cyber security sets out the case.

At ATS Connection, cyber security is part of how we run managed IT services for clients, for a fixed monthly price. Our Complete IT and security package runs from £55 to £90 per user per month; see our IT support pricing or our cyber security services. If you want to know where you stand today, take our free IT security review.

Frequently asked questions

What is cyber security in simple terms?

Cyber security is protecting your accounts, devices, email, data and online services from being stolen, damaged or disrupted. The NCSC describes it as helping individuals and organisations reduce the risk and impact of cyber attacks.

Why is cyber security important for a business?

Because attacks are common and costly when they succeed. The Cyber Security Breaches Survey 2025/2026 found that 43% of UK businesses reported a breach or attack in the last 12 months. A serious incident can stop work, lead to payment fraud, trigger a duty to report to the ICO within 72 hours and damage client trust.

What are the main types of cyber security?

For a small business the main areas are identity and access, email security, device security, network security, cloud and data security, backup and recovery, and people and process.

What is the most common cyber attack on UK businesses?

Phishing. The Cyber Security Breaches Survey found phishing was experienced by 38% of UK businesses in the last year and was the most prevalent and most disruptive type of attack.

No, Cyber Essentials is not a legal requirement for most businesses. The government recommends it as the minimum standard for organisations of all sizes. Central government and NHS contracts involving personal data or certain IT services require it, and a growing number of other buyers ask for it.

How do I report a cyber attack in the UK?

Businesses suffering a live cyber attack should call Report Fraud, which replaced Action Fraud, on 0300 123 2040 at any time of day. In Scotland, call Police Scotland on 101. If personal data is affected and the breach is notifiable, report it to the ICO within 72 hours.

How much does cyber security cost for a small business?

It depends on size and needs. Many of the basics come with the right Microsoft 365 plan and good IT management. At ATS Connection, our Complete IT and security package costs £55 to £90 per user per month, and Cyber Essentials certification fees start at £320 plus VAT for micro businesses.

Sources

The Benefits of White Label IT Support

White label IT support services can benefit your businesses’ growth, whether you’re selling your own products/ or want to add IT support services to your current white labelled products you offer. White label IT solutions allows you to scale at a pace that suits you and has no outlay financially until you are making money yourselves.

What is white label IT support?

White label IT support allows you to offer your end users IT services with the benefit of you not needing to hire any staff members as the services are carried out under your identity and performed as if they were in-house IT staff.

White label IT support services come in various forms:

  • White label IT help desk – With this option, your white label partner provides technical support to your end users. They answer questions, troubleshoot problems, and offer general help to your IT customers via phone, email or remote it services.
  • On-site IT support – With on-site services, IT engineers go to your client’s location to fix IT problems, maintain systems, or replace hardware.
  • Telecoms – This involves communication services like VoIP phone systems, broadband, and mobile data plans.

When should you consider white labelling IT?

You can increase the scope of your services without hiring more people by white labelling IT solutions.  White labelling is something to consider if you lack the resources to provide effective IT solutions, either because you’re a small business or because it is growing quickly. Here is why white labelling is worthing looking into in these circumstances:

  • The more complicated issues affecting your end customers might be better handled by a third party with a diversified team of experts.
  • You can provide service around-the-clock, which can be a significant selling factor for your company.
  • White labelling is cost-effective. Without having to hire a large workforce or worry about managing or training your IT staff, your business can make use of experienced IT professionals.

Is white labelling IT profitable?

This is the big one! Is White Labelling even going to have a chance of making your business profitable?

Yes!

With white label IT support you get to offer our services at a set fee and in return you choose what to charge your clients! On average, our white label IT partners make around 50% – 70% profit on each end user.

The key? Finding an IT partner you can trust

Finding the right white label IT partner is crucial to any partnership working. Both parties need to work in unison and ensure they are on the same page at all times.

When you partner with ATS Connection, you can select the type of partnership that is best for your business. 

You can exert as much control as you like on the procedure, branding, and client experience thanks to our flexibility. 

Find out more on our white labelling IT solutions here or contact us on 01903 255 159.

Cloud vs On-site Servers

More and more businesses are looking to move away from server infrastructure, replacing it with cloud computing. Why? Well theres lots of reasons and we’ll be covering only some within this article explaining the advantages and dissadvantages of each.

Money

Cloud server:

Having a cloud server costs a lot less, it doesn’t demand a special room with air conditioning. All it requires is an internet connection, whether they is standard broadband or 4G/5G.

All you’ll pay for is what you need and the storage grows as you grow. No more continuous running costs, only a monthly flat fee based on what your business needs.

Cloud servers are essentially a VPS stored in a compliant data centre. A typical situation is an IT provider (in this instance ourselves) will own some servers which we would segment up for individual clients. This way we know that the servers are protected 24/7 in a UK data centre which is constantly managed.

We take where we get our servers from very seriously and that is why we have partnered with a UK based company running servers from 100% renewable energy.

A typical cost for a cloud server can range between £50 – £200 pcm depending on your storage size.

On-site server:

Naturally one of the main reasons going against on-site servers is cost, businesses want to receive a good product for the cheapest price. Sinking money into an old on-site server is not the way to do that.

On-site servers have an extremely high running cost. 

They take up space, usually a separate locked room something that some small businesses might not have access to.

Servers also get hot, they require air conditioning and to be kept at a stable temperature. Running air-conditioning units costs a lot of money and they don’t stop running even when the office closes.

Servers consume a lot of power just by themselves without the addition of air-con. Something that can’t be turned off which constantly drains power while upping your bill.

Also if that server is in your building it becomes your problem if something goes wrong. Maintenance bills can be pricy especially if you haven’t been taking care of your server with regular checks and upgrades. If your server goes down your team might not be able to work until its fixed.

So how much do servers cost? On average you are looking at a minimum of £1000 for a basic server going upwards to £25,000 for a high end server.

Responsibility

Cloud server:

With cloud servers you are more than likely protected by the IT provider you are getting the cloud server from. There is also a lot less responsibility in general with cloud servers due to their set up.

On-site server:

With your on-site server ultimately everything is your responsibility unless you pay an IT provider. Uptime, maintenance, security and backups, each of these components holds a cost, if that cost isn’t met then it carries a risk, if the server goes down then how are your employees going to work? If your server gets hacked, how detrimental will that be to your company?

Often overlooked security is one of the most important subjects, if an invader gains access they can wreak all sorts of mayhem. If your company stores customer information then theres a good chance that you’re going to receive a massive fine from the government.

If your server is managed by someone else then ultimately everything above is their responsibility, and ultimately they are experts in their field when it comes to this. These people know what they are doing so your server is in safe hands.

Enterprise features

Cloud server:

The bulk of this is handled for you in the cloud, and for the typical small or medium business, the redundancy, resilience, and reliability are considerably higher than they would be with an on-premises solution.

Take email as an illustration. One or two servers might support an on-premises email service used by a typical small or medium-sized business. These will be backed up, and in more sophisticated circumstances, they might have copies elsewhere that might be brought online in the event of a breakdown.

On-site server:

Large businesses spend a significant portion of their IT spending removing single points of failure as a follow-up to shared responsibility. Redundancy is first introduced by adding more servers, firewalls, switches, and internet connectivity, but in many circumstances, this leads to one or more completely duplicate infrastructure sets.

Smaller firms are just as dependent on working IT as any large corporation, but they rarely have the resources or room to provide that type of resilience.

Conclusion

This is only a small sample of what cloud solutions might be able to do for your company. The main takeaway is that in order to realise the benefits, it’s crucial to look beyond the up-front or continuing charges and analyse your present solution’s total cost of ownership before comparing it to the new benefits and risk reductions. You’ll probably discover that taking the risk will benefit you more in the long run.

12 Benefits of a VOIP phone system

The benefits of a VOIP phone sytem over traditional phone systems are drastic. Near enough every business will greatly benefit from implementing this communication technology. We have compiled 12 benefits from using a VoIP set up below:

1. Lower costs

One of the main reasons businesses transfer over to a VoIP system is the savings in costs. There are only so many phone lines you can install before costs quickly add up with a traditional phone system, especially if you make long distance calls.

With VoIP systems, the communication data is modified into data packets and sent over the IP netowork, meaning the issue of a single phone line being able to be utilised by only two callers is eliminated. This allows you to have many different phones all running of the same number. 

Traditional phone lines tend to charge for each minute of call time, where as with VoIP phones you can pay a small monthly fee for unlimited calls to landlines and mobiles. There are great VoIP packages around for you to find. At ATS we offer a free Yealink T40P with all Essential packages on a 36 month contract.

2. Simplified conferencing

Without the need for dedicated phone lines, phone conferencing is simplified considerably. Traditional phone systems allow for conferencing, but you’ll end up paying for an additional service and hosting multiple callers each time you need to conference.

With VoIP systems, these features are typically native and the cost is built into the already lower price of the VoIP service that you’re already paying for.

An additional benefit from VoIP conferencing is that it makes video conferencing a lot simpler as well.

3. Worldwide access

More employers are finding out the benefits of having their staff work from home in exchange for smaller office spaces, decreased utilities costs, etc.

What they’re also discovering are the benefits of VoIP that allow their employees to telecommute so effectively. VoIP technology has become extremely portable, allowing users to connect from home offices and abroad. What’s more is that your employee’s number follows them to their new home office when

4. Better use of bandwidth

One of the smaller benefits of VoIP is that it makes more efficient use of your existing bandwitdh. Due ot roughly half of voice conversations being made up of silence, VoIP continues to fill those information gaps with other data from other bandwidth consumers to make better use of your resources. 

5. Extensive additional features

May businesses don’t realise the amount of features and benefits that are included in a VoIP system. Increasing productivity by connecting to a wide range of devices from VoIP handsets, mobiles, tablets and desktops.

Features typically include caller ID, virtual numbers, contact list, voicemail, call ques, auto attendants and much more. These features can be used in ways which boost productivity. For examle, voicemails and messages can be forwarded to multiple colleagues with a single click, and voicemail to text transcriptions so they can be sent directly to your inbox so they can be reviewed on the go.

6. Network flexibility

Your IT team will enjoy its underlying network needing not be a part of a specific technology layout. That means your existing ethernet, SONET, ATM, or even your WiFi can be used as the foundation for your network.

The complexity of PSTN (traditional) phone networks is virtually eliminated. This allows for a more standardised system to be implemented that 

supports a variety of communication types while being more tolerant of faults and requiring less management of equipment.

7. Fax over IP

Most VoIP providers will include fax over IP as part of their service. Fax over IP eliminates the high costs of long distnaced facsimile, as we as improving compatability between machines and reliability service.

Once again fax information is transmitted via data packets that dramatically improve efficiency. On top of that a VoIP system doesn’t even require a fax machine to send or recieve fax.

8. More effective communication

With the world working from various points within the office, their home or around the world, keeping them in reach is critical to the running of your business. 

VoIP allows you to set up a specific call forwarding feature which allows you to set it up so your office phone rings for two rings before ringing your mobile phone, tablet or laptop if the call goes unanswered. This way you can make sure the urgent calls are answered more often and less time spent checking voicemal or corresponding over other platforms.

9. Highly reliable

One of the most common questions we get is “what if the internet goes down?”. If the internet goes down it will mean your VoIP phone wont ring but the other devices you have set up will, such as your mobile phone.

This is the flexability that VoIP offers you in all situations. Even if you have power outages, your mobiles will stil ring and you can keep your business running as normal.

10. Ease of installation, configuration and maintance

One of our customers favourite benefits of our VoIP services is that that it is easy to install, even for those less tech savy. There is no need for technicians running wiring throughout your office. Instead, plug the phones in and away you go. 

This is also another factor in saving costs. Paying for an engineer for half a day to wire up an office doesn’t come cheap!

VoIP software makes it extremely easy to add new users, while web portals make moving, adding or changing a users configuration much simplier. All of this means maintenance is straightforward and rarely requires professional support. 

11. Scalability

Efficient business systems scale with the needs of the business, whether we are looking at IT Support, Cloud Storage or VoIP systems. Scalability is one of the benefits of VoIP that supports your efficiency and productivity while remaining highlu cost effective and saving you a lot of money in the future.

Hiring a new employee? VoIP allows you to add a line as and when you need them. You will only be paying for what you need.

12. Intergrations

Another luxury is how VoIP systems intergrates with systems and technoligies like CRMs (Hubspot) and other important third party systems. 

That means you’ll realise all of the benefits of VoIP without requiring modification of your existing applications or IT infrastructure. For example, outbound calls can be placed via Outlook or other email systems and customer records can even be viewed during the inbound call with said customer.

Next Steps

As you can see from the lists above, VoIP systems have plenty of benefits that can help your businesses communications and help cut down costs.

If you would like to know more about VoIP or how our bespoke VoIP system ‘eve‘ can help your business then contact us today on 01903 255 159.